Buy a nearly new xtrail with missed service
Discussion
Hi,
First time poster here
I am looking to buy a used nissan xtrail 1.6 dci trim from a dealer, while going over the paperwork I noticed that the first service for the car was only done 18 months / 21000 miles,
When I pointed this out to the dealer and asked if this will void any remaining warranty on the car they were not entirely clear on it, and are saying it shouldn't be a problem.
However I am a bit apprehensive here and wanted to check if this meant the warranty can be voided? Are there any safeguards I can consider potentially?
Thx
B
First time poster here
I am looking to buy a used nissan xtrail 1.6 dci trim from a dealer, while going over the paperwork I noticed that the first service for the car was only done 18 months / 21000 miles,
When I pointed this out to the dealer and asked if this will void any remaining warranty on the car they were not entirely clear on it, and are saying it shouldn't be a problem.
However I am a bit apprehensive here and wanted to check if this meant the warranty can be voided? Are there any safeguards I can consider potentially?
Thx
B
If it's coming from Nissan as a Cared4 car you should be fine. Make sure you get a service pack on it and anything more than 2 years (or services) in writing, as they tend to offer 3 years finance / 2 services, and getting a 3Rd (even if a £99 oil change) is nice, but service packs tend to only cover 2 events, so getting a further one can be a pain!
Thx
This is the response I got from Nissan customer service
Dear Mr xxxxxxx,
Thank you for your contacting Nissan customer services regarding the Nissan X-Trail you are currently interested in purchasing.
When a vehicle is not serviced in line with the recommended intervals, the warranty attached to that vehicle is not automatically invalidated. That said, individual warranty claims may be rejected if it can be determined that regular servicing of the vehicle would have identified and/or resolved the issue at an earlier date.
Therefore, it is difficult to provide you with a definitive answer as to what would services might be covered under warranty and others that would not be covered; as the Technical Department at Nissan would need to assess the claim on a case-by-case basis because there are so many factors that may affect the validity a claim.
In summary, the warranty is not voided as a result of irregular servicing; however, individual claims may be rejected based on same. Should you wish to proceed with the purchase, you should be aware that some warranty claims may be rejected by Nissan in future. I apologise for not being able to be more specific.
Generally speaking, if a fault is due to a manufacturer's defect, then the part will be replaced or repaired under warranty. If an item is considered a wear and tear part, it is generally not covered under warranty, although under special circumstances, warranty coverage may be offered. In these cases, we recommend to our customers to take the vehicle to an authorized Nissan dealer, who will then inspect the vehicle and provide both you and Nissan with a full diagnostic.
You can also have the vehicle serviced by a non-Nissan dealer without invalidating the warranty, provided complete records of the servicing are kept. The servicing must also be carried out in accordance with Nissan's recommendations and genuine or equivalent quality parts must be used.
The dealer may charge you to carry out diagnostic tests on your vehicle and they will ask you to authorise the cost of this before they start. However, if they find a manufacturing fault or a defect that is covered by your warranty, then we will happily cover the cost of the diagnosis and any subsequent repairs.
We hope this information assists. If you have any other questions or comments, please do not hesitate to contact us using the details provided below.
Yours sincerely,
Candice
This is the response I got from Nissan customer service
Dear Mr xxxxxxx,
Thank you for your contacting Nissan customer services regarding the Nissan X-Trail you are currently interested in purchasing.
When a vehicle is not serviced in line with the recommended intervals, the warranty attached to that vehicle is not automatically invalidated. That said, individual warranty claims may be rejected if it can be determined that regular servicing of the vehicle would have identified and/or resolved the issue at an earlier date.
Therefore, it is difficult to provide you with a definitive answer as to what would services might be covered under warranty and others that would not be covered; as the Technical Department at Nissan would need to assess the claim on a case-by-case basis because there are so many factors that may affect the validity a claim.
In summary, the warranty is not voided as a result of irregular servicing; however, individual claims may be rejected based on same. Should you wish to proceed with the purchase, you should be aware that some warranty claims may be rejected by Nissan in future. I apologise for not being able to be more specific.
Generally speaking, if a fault is due to a manufacturer's defect, then the part will be replaced or repaired under warranty. If an item is considered a wear and tear part, it is generally not covered under warranty, although under special circumstances, warranty coverage may be offered. In these cases, we recommend to our customers to take the vehicle to an authorized Nissan dealer, who will then inspect the vehicle and provide both you and Nissan with a full diagnostic.
You can also have the vehicle serviced by a non-Nissan dealer without invalidating the warranty, provided complete records of the servicing are kept. The servicing must also be carried out in accordance with Nissan's recommendations and genuine or equivalent quality parts must be used.
The dealer may charge you to carry out diagnostic tests on your vehicle and they will ask you to authorise the cost of this before they start. However, if they find a manufacturing fault or a defect that is covered by your warranty, then we will happily cover the cost of the diagnosis and any subsequent repairs.
We hope this information assists. If you have any other questions or comments, please do not hesitate to contact us using the details provided below.
Yours sincerely,
Candice
steve-5snwi said:
I think you have made the right decision, Nissans are not what they used to be, they are just japanese renaults now.
Pretty sure the Xtrails aren't, the engines are all Nissan and have been for a while, in fact criticisms of them are that they aren't as modern as others. They are also built in Japan in the Fukuoka plant, nothing to do with Renault (The Koleos is based on the XTrail, but is built in South Korea by Samsung)
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