Car Accident March 2017 - now a money claim online

[Begall]

So my girlfriend had a car accident back in March 2017, which was settled by her then insurer in April 2017 - for around £3,000. In the last month she has been receiving emails about a money claim online case which has been started against her, relating to personal injuries and other expenses. I’m not sure why this has suddenly come back, but unfortunately before I was able to intervene she had sent back a signed “Statement of Truth” after being pressured on the phone by the claimants solicitor.

Having looked up other threads of similar situations, it seems that all the information should be passed to the insurers who should then deal with the issue - but I’m not sure if signing this document will cause any further problems?

Would really like to get this sorted out as it’s left her in tears at the prospect of being taken to court for a lot of money that she doesn’t have.

[Starfighter]

Contact the insurer and talk to them. Explain about the pressure applied.

What was in the “statement of truth”?

[Begall]

Starfighter said:

Contact the insurer and talk to them. Explain about the pressure applied.

What was in the “statement of truth”?

When I get the chance tomorrow I’ll black out all of the identifying information and post it up - will be speaking to the insurer and forwarding them on all the documentation we’ve received

[Alucidnation]

Why did it take several emails and a phone call before you found out?

[StevieMac71]

Alucidnation said:

Why did it take several emails and a phone call before you found out?

With all due respect that’s irrelevant and nobody’s business but the OP’s.

OP, get your GF to inform the insurance company ASAP and refer all future letters/communications direct to them. Do not discuss anything relating to this matter with anyone other than them. If the matter goes to court, a formal summons will be issued and her insurance company will appoint a law firm to represent her.

I would also advise that you do not disclose any information on an open forum.

[Gavia]

StevieMac71 said:

With all due respect that’s irrelevant and nobody’s business but the OP’s.

OP, get your GF to inform the insurance company ASAP and refer all future letters/communications direct to them. Do not discuss anything relating to this matter with anyone other than them. If the matter goes to court, a formal summons will be issued and her insurance company will appoint a law firm to represent her.

I would also advise that you do not disclose any information on an open forum.

It’s not the Nuremberg trails, it’s a simple insurance claim, why does he have to keep everything secret?

[KungFuPanda]

StevieMac71 said:

Alucidnation said:

Why did it take several emails and a phone call before you found out?

With all due respect that’s irrelevant and nobody’s business but the OP’s.

OP, get your GF to inform the insurance company ASAP and refer all future letters/communications direct to them. Do not discuss anything relating to this matter with anyone other than them. If the matter goes to court, a formal summons will be issued and her insurance company will appoint a law firm to represent her.

I would also advise that you do not disclose any information on an open forum.

What are you on about? The matter has already gone to Court hence why the OP’s girlfriend is panicking and has returned what is probably an Acknowledgement of Service.

What do you mean by a Court summons? A Claim Form which has already been issued and served? A witness summons? Why would a witness summons be served if liability has already been accepted?

This is a claim for a sum yet to be determined so even if judgment in default is obtained, there will be no CCJ yet as there is no figure to be awarded. The matter will just be listed for a disposal hearing.

Just pass the paperwork onto your insurers and bk the fk out of them for not appointing solicitors to accept service on your behalf.

[Zetec-S]

Begall said:

So my girlfriend had a car accident back in March 2017, which was settled by her then insurer in April 2017 - for around £3,000. In the last month she has been receiving emails about a money claim online case which has been started against her, relating to personal injuries and other expenses. I’m not sure why this has suddenly come back, but unfortunately before I was able to intervene she had sent back a signed “Statement of Truth” after being pressured on the phone by the claimants solicitor.

Having looked up other threads of similar situations, it seems that all the information should be passed to the insurers who should then deal with the issue - but I’m not sure if signing this document will cause any further problems?

Would really like to get this sorted out as it’s left her in tears at the prospect of being taken to court for a lot of money that she doesn’t have.

Is it actually genuine? Has there been any other correspondence outside of email? I'm not familiar with money claim, but surely they'd need to send paperwork to her actual address, rather than just an email?

[Begall]

Update which kind of nullifies all of the above - I spoke to the insurers and it seems that the claim wasn’t actually settled in April 17, they’ve been arguing about it ever since and now the claimant has started court proceedings. The correspondence that my girlfriend has been receiving is actually from the solicitors who are managing the claim on behalf of her insurers, which wasn’t made clear in any of the documents that she showed me.

So everything is as it should be!

[Mr2Mike]

Begall said:

Update which kind of nullifies all of the above - I spoke to the insurers and it seems that the claim wasn’t actually settled in April 17, they’ve been arguing about it ever since and now the claimant has started court proceedings. The correspondence that my girlfriend has been receiving is actually from the solicitors who are managing the claim on behalf of her insurers, which wasn’t made clear in any of the documents that she showed me.

So everything is as it should be!

IME it's entirely normal for insurers to either tell their policyholders nothing at all about ongoing claims or better still to provide misleading information. Just another facet of the excellent customer service that insurers are renown for.

[StevieMac71]

KungFuPanda said:

StevieMac71 said:

Alucidnation said:

Why did it take several emails and a phone call before you found out?

With all due respect that’s irrelevant and nobody’s business but the OP’s.

OP, get your GF to inform the insurance company ASAP and refer all future letters/communications direct to them. Do not discuss anything relating to this matter with anyone other than them. If the matter goes to court, a formal summons will be issued and her insurance company will appoint a law firm to represent her.

I would also advise that you do not disclose any information on an open forum.

What are you on about? The matter has already gone to Court hence why the OP’s girlfriend is panicking and has returned what is probably an Acknowledgement of Service.

What do you mean by a Court summons? A Claim Form which has already been issued and served? A witness summons? Why would a witness summons be served if liability has already been accepted?

This is a claim for a sum yet to be determined so even if judgment in default is obtained, there will be no CCJ yet as there is no figure to be awarded. The matter will just be listed for a disposal hearing.

Just pass the paperwork onto your insurers and bk the fk out of them for not appointing solicitors to accept service on your behalf.

Ok mate, thanks for the lesson. I bow to your clear superior knowledge of legal process. Your obviously very well versed In such matters, each to their own.

Repsonse to OP was well intentioned based on recent and similar experience of a close family member dragged through legal proceedings by nothing more than chancers and ambulance chasers. Thankfully justice was done in the end however a few well intentioned mistakes made along the way made life more difficult than necessary.

OP, looks like you are on top of this, glad to hear it mate.

[jeremyh1]

Begall said:

Update which kind of nullifies all of the above - I spoke to the insurers and it seems that the claim wasn’t actually settled in April 17, they’ve been arguing about it ever since and now the claimant has started court proceedings. The correspondence that my girlfriend has been receiving is actually from the solicitors who are managing the claim on behalf of her insurers, which wasn’t made clear in any of the documents that she showed me.

So everything is as it should be!

I have been in a similar situation a bloke hit my Volvo when it was parked and said I reversed into him I did not and he was a fking lair as I was over the other side of the car park !

This dragged on for ages and their solicitor trying to put pressure on me too I was willing to die like an ancient worrier over this so I did not care This was all very wrong When I thought the case was closed ten months later the letters start coming

They raise court papers before submitting them sending my insurers and me a copy I think they expected me to cave in I did not

They then submitted the papers to the court My insurers then agreed to pay out but not record it as a fault against me .
Their reason was it would cost more money in legal fees than the claim

I was disappointed that this bloke could hit my car and pay nothing out

The one thing that stands out here is the lack of letters in the post and just emails Solicitors still send letters even when they send an email