Chips away - stone chip damage

[pete06]

I was just wondering, has anyone else had issues with Chips Away?

I have been arguing with their rep as he's trying to convince me that it is normal for lacquer to fall off as a result of stone chips hitting his repairs a year on.

I have tried to explain that the half of the bumper he didn't touch is covered in 14 year old paint and has suffered a lot more abuse, but the lacquer is still absolutely fine there.

I just cannot believe that this is the stance the franchise takes, what do people think?

[designforlife]

used them a couple times over the years, with disappointing results....the quality of repair/paint varies massively depending on the individual.

that said, i had my car fully resprayed recently at "proper" paint shops and had a total nightmare, took 2 bodyshops and £6k of my money and it still isn't exactly perfect...so fully fledged bodyshops are no better in my opinion.

my advice is to crack a beer and move on with life....car paint honestly isn't worth the money/stress/hassle.

[Squiggs]

Don't Chipsaway offer a lifetime guarantee?
I'd escalate it to their head office.

[Gary C]

I suppose new lacquer will never bond with the old, but that looks like it was inflexible, aren't they meant to use plasticiser when spraying onto plastic ?

[V8covin]

Gary C said:

I suppose new lacquer will never bond with the old, but that looks like it was inflexible, aren't they meant to use plasticiser when spraying onto plastic ?

Of course it will if the old is keyed correctly

[paintman]

If it's still shiny underneath then it hasn't been properly keyed.
Using a point blank pressure washer doesn't help.

You might want to have a read of their terms of business. Makes interesting reading.
https://www.chipsaway.co.uk/media/1261/2016-08-chi...

Edited by paintman on Saturday 16th June 22:00

[Gary C]

V8covin said:

Gary C said:

I suppose new lacquer will never bond with the old, but that looks like it was inflexible, aren't they meant to use plasticiser when spraying onto plastic ?

Of course it will if the old is keyed correctly

Stick to or bond with ?

Ie will it actually chemically bond with the old lacquer ? Won't it always have a boundary layer ?