Taking paypal off a website

[red_slr]

We currently accept paypal and have done since we started out about 10 years ago.

The fees are significant but in the past we have sucked it up as the majority of customers pay credit / debit.

However for some reason this year we have seen a big uptick in paypal. For the first time ever paypal has been the most popular payment type and its 36% of our turnover now. Visa Debit currently 35%.

I am considering removing paypal as its costing us on average £5 per order.

Has anyone else done this and seen any negative impact on conversion rate?

Paypal does simplify the checkout process and people are lazy so might we be shooting ourselves in the foot taking it off?

Is there any way to charge a surcharge via sage? I assume paypal wont like that!

[Insurancejon]

I use sites that take paypal over standard payment gateways.

rather than consider the cost of the service, have you considered how much you could lose by not taking it?

how about upping P&P to compensate?

[awlp16]

I'd say you'd be shooting yourself in the foot. We ran a survey not long ago, of which 35% of people who purchased on our site were influenced by the fact they could pay by PayPal.

[bitchstewie]

If I have a choice of two vendors and one offers PayPal and the other doesn't, and assuming neither are the Amazon's of the world where you trust them with payment details, I'll take the one that offers PayPal if everything else is equal.

[Ructions]

Talk to PayPal see if you can renegotiate the fees.

[Aquarius909]

Ructions said:

Talk to PayPal see if you can renegotiate the fees.

I reckon you have two hopes here. And one of them is Bob.

[S100HP]

Paypal for me. Lazyness, pure and simple. I can pay without having to enter card details.

[jonamv8]

people like paying with paypal

you'll lose business if you go worldpay route

[jas xjr]

Do you have any issues with customers making false claims against you via paypal? Or is that just an ebay issue?

[DSLiverpool]

I think it depends on the product but I see mainly women’s fashion these days and it’s Apple Pay and PayPal I’m the majority simply fir the convenience.

[Bikerjon]

As a customer Paypal is the better choice and with the exception of Amazon I avoid sites that don't take it. It's not really laziness, I just don't want to take the risk of entering card details on loads of different websites.

I'd say try to recover some of the cost with P&P if possible.

[monkfish1]

Ructions said:

Talk to PayPal see if you can renegotiate the fees.

This ^^^. Dont even need to talk to them. There is an option, assuming you turn over enough to do this. Its carefully hidden i recall. Google it.

[MrReg]

monkfish1 said:

This ^^^. Dont even need to talk to them. There is an option, assuming you turn over enough to do this. Its carefully hidden i recall. Google it.

Since we had to remove the surcharge that we charged customer until earlier in the year we've seen our paypal transaction increase significantly. However, the fees haven't been as bad as they were previously...according to reports this is the reason why:-

google article said:

If you receive upto £1500 in your paypal account per month, you will be charged 3.4% and 20p on every payment made into your paypal account, if you received over £1500 in your paypal account, you will pay 2.9% and 20p for every transaction received. If you receive more that £6000 in you paypal account, you only pay 2.4% and 20p on every transaction. If you receive more tan £15000 in your paypal account you will pay £1.9% and 20p on every transaction. If you rceive over £55000 in your paypal account you will pay 1.4% and 20p on every transaction. So, the more money you receive into your paypal account, the less fees you pay!

Like others have said above, I'd prefer to pay through paypal where I can.

[Ructions]

Aquarius909 said:

Ructions said:

Talk to PayPal see if you can renegotiate the fees.

I reckon you have two hopes here. And one of them is Bob.

Not necessarily, depends on how much is going through the OP's account on a monthly basis. A quick call or email would sort it one way or another.

[red_slr]

Thanks all I have applied for the discounted rates, did not even know you could do that.

[awlp16]

red_slr said:

Thanks all I have applied for the discounted rates, did not even know you could do that.

The fees are all down to revenue, so there's no room for negotiation. As long as you've got a business account, doing what you've done should put in the correct fee band.

If you want any help, PM me, I work with PayPal a lot and happy to help .

[red_slr]

Cheers already had a confirmation email saying we are on the variable rate so I guess its all automated.