Taken ill while on U.K. holiday
Taken ill while on U.K. holiday
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Discussion

crankedup

Original Poster:

25,764 posts

272 months

Saturday 4th August 2018
quotequote all
Wife and I booked in for a 5 day break at Butlins, Bognor Regis. Our daughter and 5 year old grandson were also booked in with us, really looking forward to some fun time with family.
Drove down to resort last Monday and checked in, Monday evening feeling ill with abdominal pain, no sleep monday or tuesday nights.
On site safety officer helps Tuesday afternoon and we dial 111, Questions to answer, my pain levels are now 9 / 10
The 111 operates advises. that I should refer to my GP, who is 150 miles away in my home town. The thing is 111 are a complete waste of time and money.
My wife drove me to Chitchester hospital who were brilliant, admitted me within two hours and the exploratory routines in action.
Inflamed gall bladder and a big stone, first for me, being the culprits for my health problems. Discharged from hospital Saturday and now will refer to my GP and local hospital for remedial surgery.
If your ill don’t bother with 111 just get yourself into the local A&E.

randlemarcus

13,646 posts

260 months

Saturday 4th August 2018
quotequote all
Guess they have different paths through the system for different responses then. Every time I ring them because the missus is ill, they want to send an ambulance biggrin

A speedy recovery to you .

MitchT

17,117 posts

238 months

Saturday 4th August 2018
quotequote all
I remember a few years ago sitting in the car park at Tebay services on the M6 in Cumbria with the OH in excruciating pain, on the phone to 111. The words "chocolate" and "fireguard" spring to mind!

anonymous-user

83 months

Saturday 4th August 2018
quotequote all
Why are you angry with them when the hospital did the same and discharged you to the GP? Have I missed something?

You could have explained you were on holiday and they would tell you where a local walk in gp was where you could register as a guest. That’s what they did last time one of my family was poorly in the uk.

crankedup

Original Poster:

25,764 posts

272 months

Saturday 4th August 2018
quotequote all
Badda said:
Why are you angry with them when the hospital did the same and discharged you to the GP? Have I missed something?

You could have explained you were on holiday and they would tell you where a local walk in gp was where you could register as a guest. That’s what they did last time one of my family was poorly in the uk.
I’m annoyed with the 111 service, after then being advised that I was on holiday, a area of which I am not familier. Registering with a local GP was not helpful to me, it merely delayed admission to A&E and ear in mind I was in serious pain at the time.
The hospital were brilliant and treated me well over the four day or so period to relieve the pain.
They offered me the option of discharge so local hospital could carry out the required operation. Much better to be local if anything should go wrong.
I just feel 111 was a ineffective, obstructive waste of time. Even after the safety officer spoke with them they (111) seemed utterly hopeless in helping me. I won’t bother them again, either get myself to A&E or dial 999. My advise to others is to do likewise if you are seriously ill and in pain
Please note, the hospital treated me and then offered my choices. That’s what you seemed to miss.

crankedup

Original Poster:

25,764 posts

272 months

Saturday 4th August 2018
quotequote all
MitchT said:
I remember a few years ago sitting in the car park at Tebay services on the M6 in Cumbria with the OH in excruciating pain, on the phone to 111. The words "chocolate" and "fireguard" spring to mind!
Good description of how I feel about the service, or rather more accurately, disservice

272BHP

6,909 posts

265 months

Saturday 4th August 2018
quotequote all
Yep, 111 was rubbish for me a few years ago I was hoping it had changed.

I spent 15mins giving everything but my inside leg measurement to the operator and just gave up in the end out of frustration. Why oh why don't they just make it an anonymous advice line?

LosingGrip

8,846 posts

188 months

Saturday 4th August 2018
quotequote all
Couple of months ago I was in a foot chase at work. I managed to tt my arm against a traffic light and within minutes it was hurting.

Mum saw it later and said how swollen it was. Phoned 111 for some advice. Was told they are sending an Ambo to me! Had to be quite forceful and say I can get a lift to A&E two miles away.

Got there, felt a bit silly due to how it happened. Explained that 111 wanted to send a Ambo the nurse just rolled her eyes.

A friend who is a paramedic is always moaning about 111 sending them to ste.

Turns out it was just very badly bruised.

Riley Blue

23,205 posts

255 months

Sunday 5th August 2018
quotequote all
crankedup said:
Badda said:
Why are you angry with them when the hospital did the same and discharged you to the GP? Have I missed something?

You could have explained you were on holiday and they would tell you where a local walk in gp was where you could register as a guest. That’s what they did last time one of my family was poorly in the uk.
I’m annoyed with the 111 service, after then being advised that I was on holiday, a area of which I am not familier. Registering with a local GP was not helpful to me, it merely delayed admission to A&E and ear in mind I was in serious pain at the time.
The hospital were brilliant and treated me well over the four day or so period to relieve the pain.
They offered me the option of discharge so local hospital could carry out the required operation. Much better to be local if anything should go wrong.
I just feel 111 was a ineffective, obstructive waste of time. Even after the safety officer spoke with them they (111) seemed utterly hopeless in helping me. I won’t bother them again, either get myself to A&E or dial 999. My advise to others is to do likewise if you are seriously ill and in pain
Please note, the hospital treated me and then offered my choices. That’s what you seemed to miss.
Until a year ago I was on a panel that reviewed calls to 111 in my area. We listened to calls, reviewing advice given and subsequent treatment and recommended changes where needed. It seems as though your experience would be a good example for a call review.

crankedup

Original Poster:

25,764 posts

272 months

Sunday 5th August 2018
quotequote all
Riley Blue said:
crankedup said:
Badda said:
Why are you angry with them when the hospital did the same and discharged you to the GP? Have I missed something?

You could have explained you were on holiday and they would tell you where a local walk in gp was where you could register as a guest. That’s what they did last time one of my family was poorly in the uk.
I’m annoyed with the 111 service, after then being advised that I was on holiday, a area of which I am not familier. Registering with a local GP was not helpful to me, it merely delayed admission to A&E and ear in mind I was in serious pain at the time.
The hospital were brilliant and treated me well over the four day or so period to relieve the pain.
They offered me the option of discharge so local hospital could carry out the required operation. Much better to be local if anything should go wrong.
I just feel 111 was a ineffective, obstructive waste of time. Even after the safety officer spoke with them they (111) seemed utterly hopeless in helping me. I won’t bother them again, either get myself to A&E or dial 999. My advise to others is to do likewise if you are seriously ill and in pain
Please note, the hospital treated me and then offered my choices. That’s what you seemed to miss.
Until a year ago I was on a panel that reviewed calls to 111 in my area. We listened to calls, reviewing advice given and subsequent treatment and recommended changes where needed. It seems as though your experience would be a good example for a call review.
Clearly something very wrong in he 111 system that allows a patient in some considerable pain
whilst on holiday stranded without any assistance from them. To advise I refer to my GP was a bad joke. Next time we will simply dial 999.

Riley Blue

23,205 posts

255 months

Sunday 5th August 2018
quotequote all
crankedup said:
Riley Blue said:
crankedup said:
Badda said:
Why are you angry with them when the hospital did the same and discharged you to the GP? Have I missed something?

You could have explained you were on holiday and they would tell you where a local walk in gp was where you could register as a guest. That’s what they did last time one of my family was poorly in the uk.
I’m annoyed with the 111 service, after then being advised that I was on holiday, a area of which I am not familier. Registering with a local GP was not helpful to me, it merely delayed admission to A&E and ear in mind I was in serious pain at the time.
The hospital were brilliant and treated me well over the four day or so period to relieve the pain.
They offered me the option of discharge so local hospital could carry out the required operation. Much better to be local if anything should go wrong.
I just feel 111 was a ineffective, obstructive waste of time. Even after the safety officer spoke with them they (111) seemed utterly hopeless in helping me. I won’t bother them again, either get myself to A&E or dial 999. My advise to others is to do likewise if you are seriously ill and in pain
Please note, the hospital treated me and then offered my choices. That’s what you seemed to miss.
Until a year ago I was on a panel that reviewed calls to 111 in my area. We listened to calls, reviewing advice given and subsequent treatment and recommended changes where needed. It seems as though your experience would be a good example for a call review.
Clearly something very wrong in he 111 system that allows a patient in some considerable pain
whilst on holiday stranded without any assistance from them. To advise I refer to my GP was a bad joke. Next time we will simply dial 999.
I agree, that's why I feel it's a good call to review; certainly worth a complaint.

hairyben

8,516 posts

212 months

Sunday 5th August 2018
quotequote all
I tried whatever might have been the preceding call in service a few years ago now, pretty sure the guy on the end of the line was just googling things.

Mind, the doc in a hospital I first saw when I first got the gout I'm pretty sure was a janitor playing dressup. Told me I needed to wear a band to compress the inflaming and wear trainers with rolly roundy soles. Googling was actually more effective and accurate than that plonker.

TwigtheWonderkid

49,019 posts

179 months

Sunday 5th August 2018
quotequote all
111 used to be staffed by proper medical professionals, with qualifications etc. But the budget has been slashed and now it's open to anyone who can get thru a game of Operation without the red nose lighting up.

peterperkins

3,440 posts

271 months

Sunday 5th August 2018
quotequote all
TwigtheWonderkid said:
111 used to be staffed by proper medical professionals, with qualifications etc. But the budget has been slashed and now it's open to anyone who can get thru a game of Operation without the red nose lighting up.
Ha ha... Bzzzzzzzz

crankedup

Original Poster:

25,764 posts

272 months

Monday 6th August 2018
quotequote all
Riley Blue said:
crankedup said:
Riley Blue said:
crankedup said:
Badda said:
Why are you angry with them when the hospital did the same and discharged you to the GP? Have I missed something?

You could have explained you were on holiday and they would tell you where a local walk in gp was where you could register as a guest. That’s what they did last time one of my family was poorly in the uk.
I’m annoyed with the 111 service, after then being advised that I was on holiday, a area of which I am not familier. Registering with a local GP was not helpful to me, it merely delayed admission to A&E and ear in mind I was in serious pain at the time.
The hospital were brilliant and treated me well over the four day or so period to relieve the pain.
They offered me the option of discharge so local hospital could carry out the required operation. Much better to be local if anything should go wrong.
I just feel 111 was a ineffective, obstructive waste of time. Even after the safety officer spoke with them they (111) seemed utterly hopeless in helping me. I won’t bother them again, either get myself to A&E or dial 999. My advise to others is to do likewise if you are seriously ill and in pain
Please note, the hospital treated me and then offered my choices. That’s what you seemed to miss.
Until a year ago I was on a panel that reviewed calls to 111 in my area. We listened to calls, reviewing advice given and subsequent treatment and recommended changes where needed. It seems as though your experience would be a good example for a call review.
Clearly something very wrong in he 111 system that allows a patient in some considerable pain
whilst on holiday stranded without any assistance from them. To advise I refer to my GP was a bad joke. Next time we will simply dial 999.
I agree, that's why I feel it's a good call to review; certainly worth a complaint.
I have now sent in my complaint and hope matters can be improved upon in the service, although I do not have much expectation or hope.

RTB

8,273 posts

287 months

Monday 6th August 2018
quotequote all
Gall bladder pain in horrific. My wife had her gall bladder removed and had a very bad attack a few weeks before she had surgery. She said it was worse than child birth and I can believe her.

Usually the attacks lasted about 20 minutes and were painful but manageable, the last one was terrible. She was violently sick, lay on the bathroom floor screaming. I called 111, who asked to speak to my wife...... I put the speaker phone on and they listened to her for all of 10 seconds before dispatching an ambulance. The ambulance turned up very quickly and the paramedics gave her some morphine, which didn't really touch it, they then gave her a lot of morphine (which did the trick) and loaded her in the van. When they removed the gall bladder the surgeon said the stone was about the size of a minstrel (the chocolate, rather than the medieval singer). No wonder it pinched a bit....

111 wasn't a lot of use other than saving me calling for an ambulance.

crankedup

Original Poster:

25,764 posts

272 months

Monday 6th August 2018
quotequote all
RTB said:
Gall bladder pain in horrific. My wife had her gall bladder removed and had a very bad attack a few weeks before she had surgery. She said it was worse than child birth and I can believe her.

Usually the attacks lasted about 20 minutes and were painful but manageable, the last one was terrible. She was violently sick, lay on the bathroom floor screaming. I called 111, who asked to speak to my wife...... I put the speaker phone on and they listened to her for all of 10 seconds before dispatching an ambulance. The ambulance turned up very quickly and the paramedics gave her some morphine, which didn't really touch it, they then gave her a lot of morphine (which did the trick) and loaded her in the van. When they removed the gall bladder the surgeon said the stone was about the size of a minstrel (the chocolate, rather than the medieval singer). No wonder it pinched a bit....

111 wasn't a lot of use other than saving me calling for an ambulance.
Trust your wife has now recovered, I concur. regarding the pain and 111 service.
During my stay in hospital I was bombarded with all sorts of drugs, including morphine, anti biopics, and a few weird things I have no idea of. But. four days later and I was well enough to travel home. I now am waiting for my local hospital to call me in for consultation and plan of action.

RTB

8,273 posts

287 months

Monday 6th August 2018
quotequote all
crankedup said:
Trust your wife has now recovered, I concur. regarding the pain and 111 service.
During my stay in hospital I was bombarded with all sorts of drugs, including morphine, anti biopics, and a few weird things I have no idea of. But. four days later and I was well enough to travel home. I now am waiting for my local hospital to call me in for consultation and plan of action.
She had the gall bladder removed 4 years ago and hasn't had any trouble at all since. Hope you get yours sorted it looks like a very unpleasant thing to be struck with. My wife likened the pain to having someone inflate your insides with a bicycle pump!

In a way I'm glad that I did phone 111 as I would have been on the fence as to whether I should call an ambulance or not, as the previous attacks had sorted themselves out.

I had an 18 month old and a 4 year old to deal with as well so it wasn't like I would have been in a position to load my vomiting screaming Mrs up in the car with two kids and drive 14 miles to the nearest A&E (then drag the whole tribe across the car park at the other end).

The 111 operator took that decision out of my hands which was good. The paramedics did say that it was nice to have a 111 call-out where they were actually needed.

Muzzer79

13,057 posts

216 months

Monday 6th August 2018
quotequote all
crankedup said:
On site safety officer helps Tuesday afternoon and we dial 111, Questions to answer, my pain levels are now 9 / 10
If your pain levels are truly at 9/10 and you cannot make it to a car, you should be calling an ambulance, not 111.

rsbmw

3,466 posts

134 months

Monday 6th August 2018
quotequote all
Contrary to the rest of the thread, surely 111 exactly did it's job here in interpreting the symptoms and advising the caller that this wasn't an emergency? This of course was then verified when they found the stone, sent you home and now being followed up with your local non emergency services?