Used car -repairs, inconvenience

[vxr8mate]

Hopefully a simple one this; bought a used car from a dealer and noticed parking sensors not working.

Bought just two weeks ago but from a dealer some miles away.

I'd be happy to ask a local garage or electrician to sort it and the dealer pay; however, I don't want to take it all the way to the dealer.

If they insist on doing it themselves can I ask them to collect the car?

[t400ble]

Have you asked them?

[vxr8mate]

Not yet. Just wanted to know my rights etc in case they place the burden on me.

Hoping they will be ok about it, but just in case.

[BertBert]

I doubt you have rights not to be inconwenienced and get it done locally and get the dealer to pay. They might agree to it if they are nice people, but I doubt it.
Bert

[Driver101]

vxr8mate said:

Not yet. Just wanted to know my rights etc in case they place the burden on me.

Hoping they will be ok about it, but just in case.

It was you who chose to buy the car from a dealer a good distance away. Asking you to bring the car back for repair is perfectly fair.

Expecting them to spend hours to collect the car or them having additional costs of paying someone to do the repair is not.

Edited by Driver101 on Monday 6th August 11:14

[anonymous-user]

No harm in asking. I bought a used Volvo V40 from a main dealer 80 miles away that had a few faults. They sent a driver up with a loan XC60 and took my car back away to fix the faults before returning it cleaned and with the same amount of fuel as when they collected it.

[vxr8mate]

Yes, I chose to buy it from them, but I thought I read I should not be significantly inconvenienced if it comes to a repair?

[Driver101]

vxr8mate said:

Yes, I chose to buy it from them, but I thought I read I should not be significantly inconvenienced if it comes to a repair?

What do you class as significant inconvenience? Simply driving back to where you bought the car?

How far away is the dealer?

It is only fair that the dealer gets his chance to repair the fault. Burdening him with additional costs and expenses isn't fair.

I take it the sensors originally worked?

[vxr8mate]

I'm not so sure it was working when I bought it.

[Dark Star]

It will be down to you to return the vehicle to the dealer.
They may agree to you getting it repaired locally but this is not the normal route dealers take.
If it were me and the distance to the supplying dealer was too far then I would just get it done by a local garage and just move on.
If you do take it back to them you will need to factor the amount of time they need to do the repair and the possibility of having to leave the vehicle.

[Kris84]

I bought a car from a couple of hundred miles away, turned out the Cat and Oxygen sensors were past it.

I spoke to the dealer and they sourced parts and sent them to my local garage to fix and covered labour costs.

It is really down to the individual dealer, but it might be possible.