Supplying proof of ncd to Bennetts

[robbocop33]

My tiny little pea sized brain is having great difficulty here trying to supply Bennetts with proof of ncd. I only have one sheet of paper showing my ncd in my house, which i sent away to Bennetts.
They didn't accept it, the letter seemingly was a Statement of fact letter which they don't accept? And guess which company this statement of fact letter was from, yep, you guessed it, Bennetts! From back end of last year, just what do i have to do here?
I even went back through my emails to when i had insurance last year with Bennetts, reprinted it all and none of it shows my ncd? Just this statement of fact one?
They sent me a letter saying they are dropping my ncd to '0' and charging me another 120 quid including 'fees',help!

[Gavia]

Didn’t you get a renewal notice? That’s what they’ll want. If not ring them as it should be on record. You get dozy processes like this as it’s often outsourced and they’re not very joined up.

[Donbot]

I've called Bennetts from proof of no claims without any problem. Just get them to send it to you, then send it back to them. Seems a bit stupid really.

[J B L]

I've had the same. As mentioned by Gavia, the renewal notice is what they want.

[sjtscott]

Funny they sent me a nice letter detailing my proof of no claims after they refused to offer me a renewal quotation because I lived in London at the time lol MCE who I ended up switching to (because I had zero other reasonable insurance choice) didn't even need me to prove my NCD

[Cadaver]

sjtscott said:

Funny they sent me a nice letter detailing my proof of no claims after they refused to offer me a renewal quotation because I lived in London at the time lol MCE who I ended up switching to (because I had zero other reasonable insurance choice) didn't even need me to prove my NCD

MCE only want proof at the time of a claim, which I do find odd.