Charles Stanley Direct, fees up
Discussion
Aletank said:
Considering moving to Interactive Investor but the bad reviews putting me off but it can't all be bad can it ?
Would reduce fees from about £350 per year to £90
Closed my account a few months after they took over TD... loved the TD platform until iii showed up.Would reduce fees from about £350 per year to £90
Their insistence of quarterly fees annoyed me (they demand £22 per quarter which then gets converted into trading credits).
Shortly after requesting closure of my account I was slapped with £22 charge for the next quarter. I went through their support ticket process, took around 2-3 tickets to get it sorted. After 2 months it was eventually cleared.
Point being, support isn't as sharp as it used to be with TD. Also TD support was also available on weekends right into the early evening, whereas with iii its mon-fri.
I'm struggling to find another provider, they all seem to poor if you go by reviews (trustpilot). I was almost ready to sign up for an iWeb account until I read they have a limited choice in funds compared to other providers.
I keep coming back to H&L... pricey yes, but wondering if that is offset by value in platform quality and support?
Hmm...

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s. Yes we know they do a lot for it, but still.