Signed for a car that is higher spec than we ordered
Discussion
In a bit of a strange situation here. We signed for a new car for my wife (Mini JCW, so no option of ordering our spec from the factory - prebuilt is the only available option) and put a deposit down on it. It had absolutely everything she wanted, in the exact colour and came in (just) in budget on a PCP deal.
However, we've just had a call from the dealer to say that the car we'd bought actually has about £5k of additional post-factory options fitted that weren't included in the sale (the car is coming from another mini dealer's showroom that is not in the same network as our local mini dealer). So we either have to pay the extra for the options, or pick a different car spec/colour (no other car in Mini network has the exact same specs and colour).
I'm of the opinion that we've signed for this car, and it's their problem to remove all the additional addons and return it to the factory spec from the paperwork we signed, but apparently they can't take these options off.
Any idea where we stand with this? After the excitement of finding and buying the perfect car, we're now feeling a bit deflated and that if we accept an alternative car with a different spec and/or colour, it won't be the car we really wanted and should have. Of course the garage is happy to cancel the order and return our deposit, so we're not having a problem with that side of things.
However, we've just had a call from the dealer to say that the car we'd bought actually has about £5k of additional post-factory options fitted that weren't included in the sale (the car is coming from another mini dealer's showroom that is not in the same network as our local mini dealer). So we either have to pay the extra for the options, or pick a different car spec/colour (no other car in Mini network has the exact same specs and colour).
I'm of the opinion that we've signed for this car, and it's their problem to remove all the additional addons and return it to the factory spec from the paperwork we signed, but apparently they can't take these options off.
Any idea where we stand with this? After the excitement of finding and buying the perfect car, we're now feeling a bit deflated and that if we accept an alternative car with a different spec and/or colour, it won't be the car we really wanted and should have. Of course the garage is happy to cancel the order and return our deposit, so we're not having a problem with that side of things.
If you want the extras then try and negotiate in your favour for them,If not refuse as it is not what you ordered and they will either have to source another exact one or factory order you one,this way you may force thei4 hand into submission and you get the car plus extras at the agreed price.
I can't decide if I'd be pissed they sold you a car that didn't exist and are trying to get an other £5k out of you, or if I belive them and would try to get something out of them.
Obviously they don't owe you anything, mistakes happen. I'd ask if they will 'cut you a deal' on the better car, if not, pull my money and go else where, as it seems to be a bit 'fleecy'...
Obviously they don't owe you anything, mistakes happen. I'd ask if they will 'cut you a deal' on the better car, if not, pull my money and go else where, as it seems to be a bit 'fleecy'...
Phaed2 said:
I'm of the opinion that we've signed for this car,
You haven't. You've signed an order for a car without all the options that this car has.Pay the money, negotiate for money off, or wait and have a car at the spec you want.
It's a simple error that's been made, they're not going to just suck up £5k to keep you happy.
Phaed2 said:
In a bit of a strange situation here. We signed for a new car for my wife (Mini JCW, so no option of ordering our spec from the factory - prebuilt is the only available option) and put a deposit down on it. It had absolutely everything she wanted, in the exact colour and came in (just) in budget on a PCP deal.
However, we've just had a call from the dealer to say that the car we'd bought actually has about £5k of additional post-factory options fitted that weren't included in the sale (the car is coming from another mini dealer's showroom that is not in the same network as our local mini dealer). So we either have to pay the extra for the options, or pick a different car spec/colour (no other car in Mini network has the exact same specs and colour).
Of course you need to pay for them, IF you want that specific carHowever, we've just had a call from the dealer to say that the car we'd bought actually has about £5k of additional post-factory options fitted that weren't included in the sale (the car is coming from another mini dealer's showroom that is not in the same network as our local mini dealer). So we either have to pay the extra for the options, or pick a different car spec/colour (no other car in Mini network has the exact same specs and colour).
Phaed2 said:
I'm of the opinion that we've signed for this car, and it's their problem to remove all the additional addons and return it to the factory spec from the paperwork we signed, but apparently they can't take these options off.
Meanwhile, in the real world..............Phaed2 said:
Any idea where we stand with this? After the excitement of finding and buying the perfect car, we're now feeling a bit deflated and that if we accept an alternative car with a different spec and/or colour, it won't be the car we really wanted and should have. Of course the garage is happy to cancel the order and return our deposit, so we're not having a problem with that side of things.
You've paid a deposit and signed an order form. The garage can no longer supply what you ordered. You can try and discount the £5k as much as possible, but the reality is you will have to stump up more deposit or pay higher monthlies.Butter Face said:
You haven't. You've signed an order for a car without all the options that this car has.
Exactly, and I would expect them to fulfil that order if possible. If they could provide me with the car we ordered, then we'd be happy and there would be no problem. The problem is that there is no way to order a Mini JCW from the factory, the only available cars are the ones that are already in showrooms/storage/wherever they keep their unregistered new cars. And there are no available cars with the same spec as the one we've ordered, so at the moment they can't provide us with the car we'd ordered and have paid a deposit for.Butter Face said:
It's a simple error that's been made, they're not going to just suck up £5k to keep you happy.
I wouldn't expect them to give us £5k off. I'm expecting them to remove the additional fittings that the garage has fitted post-factory. For example, they've put non standard alloys on, so they can remove them from this car, put standard JCW alloys on this one and put their custom alloys on an alternative car. I don't think that's an unreasonable expectation. Of course I'm not sure what other extras they've fitted and how easy they are to remove, maybe it's something that can't be removed, but they should at least let me know what can and can't be done.Edited by Phaed2 on Monday 13th August 11:55
Dimebars said:
Of course you need to pay for them, IF you want that specific car
No, I don't want that specific car. I want the car that we ordered and paid a deposit for. If they can provide a different car with the same spec and colour, then we don't have a problem, and we'd be very happy.Dimebars said:
Meanwhile, in the real world..............
......... they should at least look at what can be removed. I'm not mechanic, but I'm fairly sure they have the resources to remove the custom alloy wheels and put the JCW factory ones back on. The rest of the upgrades may not be so simple, but they should at least tell me what can and can't be done... it might end of only being £2k instead of £5k, at which point there's always a deal to be done, but they seem to be taking the stance of "Pay an extra £5k or choose another car that doesn't match the spec you want"eybic said:
They won't remove items that have been added. You're left with 2 choices imho, take the car and pay the money or cancel and don't have a JCW.
Yeah, I think it may come down to giving up on the JCW as it would always stick in our mind now that it's not the right colour or should have had the XYZ-pack if we pick an alternative car that is available. I'll change the topic to "anyone got suggestions for a JCW alternative?" soon 
Phaed2 said:
I wouldn't expect them to give us £5k off. I'm expecting them to remove the additional fittings that the garage has fitted post-factory. For example, they've put non standard alloys on, so they can remove them from this car, put standard JCW alloys on this one and put their custom alloys on an alternative car. I don't think that's an unreasonable expectation. Of course I'm not sure what other extras they've fitted and how easy they are to remove, maybe it's something that can't be removed, but they should at least let me know what can and can't be done.
The thing with doing that though is it just moves the problem on to somewhere else, somewhere along the line, those alloys are still going to have to be paid for.Edited by Phaed2 on Monday 13th August 11:55
Phaed2 said:
I wouldn't expect them to give us £5k off. I'm expecting them to remove the additional fittings that the garage has fitted post-factory. For example, they've put non standard alloys on, so they can remove them from this car, put standard JCW alloys on this one and put their custom alloys on an alternative car. I don't think that's an unreasonable expectation. Of course I'm not sure what other extras they've fitted and how easy they are to remove, maybe it's something that can't be removed, but they should at least let me know what can and can't be done.
There are 2 problems with swapping items around, the first as HTP99 says is that the cost doesn't just go away and the second problem is that it actually increases costs as there is labour costs involved in swapping items around.Edited by Phaed2 on Monday 13th August 11:55
I'd like to know what £5000 worth of dealer fit options are on a JCW too, but I think your choices are limited here.
HTP99 said:
Ahbefive said:
Juat buy another car from another manufacturer. New Fiesta ST3 from factory in the exact spec you want.
I'm sure if the OP had wanted a Fiesta he would have ordered one in the first instance!!If he can't get the car in the spec he wants he will likely be looking elsewhere. So far it seems that this is the likely outcome unless he can find the right Mini. The dealer aren't coming across as the most helpful.
HTP99 said:
The thing with doing that though is it just moves the problem on to somewhere else, somewhere along the line, those alloys are still going to have to be paid for.
Thing is someone else may love those alloys so I suspect that a dealer might work around that? As has been said though if they don't come to a mutually beneficial agreement then, by all accounts, the ST is a better car - may not look as 'cool' thoughGassing Station | Car Buying | Top of Page | What's New | My Stuff