Hire Purchase Query

[cchilton1191]

Hi all,

I'm hoping someone can give me some advice.

Bought a brand new Renault Megane and took delivery of it in June last year. A month or so after I took delivery the radio started cutting out all the time. Took it back to Renault within 6 months and they stated the issue was fixed.

A few days later I had the same issue- took it back within a few months and they confirmed it was fixed.

A few weeks after that the issue came back again- took it back. Renault have now told me its a known issue but there isn't currently a fix- they are working on a resolution however there is no timescale as to when this will be resolved and that they will just 'keep me updated'.

The car has had this issue since then beginning and I have just been fobbed off each time. I just want to understand my rights. Can I still reject the car as I informed them within 6 months of the fault and its never been fixed? If I'm not able to do this am I able to claim compensation given I have paid full price for a car that doesn't work properly with no current solution?

Im really frustrated because I am left paying full price for a car that doesn't work correctly!

Thanks,

Connor

[anonymous-user]

I don't want to be rude hut Renault don't have the best reputation for after sales. I wouldn't hold out much hope dude they can make up any bullcrap they want.

You could speak to the finance company and ask them to step in.