Fellout with PayPal - any alternatives?
Discussion
We've just been stung for £75 (plus an additional £15 in costs apparently) due to someone fraudulently using someone elses PayPal ID to purchase products from us online. As the delightful customer was local, we delivered these items ourselves. We've now found out the hard way that seller protection by PayPal doesn't cover us, so I'm after some alternatives.
Are there any alternatives to PayPal that offers sellers protection for both Click & Collect and delivery by ourselves?
Are there any alternatives to PayPal that offers sellers protection for both Click & Collect and delivery by ourselves?
Woody3 said:
Thanks for the replies chaps.
Just to clarify, it wasn't the customer we gave the goods to who created the complaint. It was the actual owner of the stolen ID that did, (when I guess he looked at his account and realised there were monies missing)...
I'm 99% sure seller protection would have covered you for that. Your scenario is a chargeback that could happen with any credit card payment.Just to clarify, it wasn't the customer we gave the goods to who created the complaint. It was the actual owner of the stolen ID that did, (when I guess he looked at his account and realised there were monies missing)...
Woody3 said:
Thanks for the replies chaps.
Just to clarify, it wasn't the customer we gave the goods to who created the complaint. It was the actual owner of the stolen ID that did, (when I guess he looked at his account and realised there were monies missing)...
If you know where he is why don't you go round with a bill for the amount and say he has 24 hours to pay before you take it further?Just to clarify, it wasn't the customer we gave the goods to who created the complaint. It was the actual owner of the stolen ID that did, (when I guess he looked at his account and realised there were monies missing)...
Because they are likely to shrug their shoulders and say "so what".
It was a corner shop in an inner city and there was more than one chap there. Don't think they'd take much notice of me unfortunately. I might be a director, but I'm far from powerfully built I'm afraid.
The police wouldn't be interested - I'd be issued a crime number at most...
It was a corner shop in an inner city and there was more than one chap there. Don't think they'd take much notice of me unfortunately. I might be a director, but I'm far from powerfully built I'm afraid.
The police wouldn't be interested - I'd be issued a crime number at most...
DSLiverpool said:
I'm 99% sure seller protection would have covered you for that. Your scenario is a chargeback that could happen with any credit card payment.
Nope - seller protection only covers you if you have proof of delivery from a courier. If you deliver the items yourself or use click and collect, you are not protected by PayPalWoody3 said:
DSLiverpool said:
I'm 99% sure seller protection would have covered you for that. Your scenario is a chargeback that could happen with any credit card payment.
Nope - seller protection only covers you if you have proof of delivery from a courier. If you deliver the items yourself or use click and collect, you are not protected by PayPalmeehaja said:
Paypal is a pain, and if you're the seller, you're pretty much on your own if anything goes wrong. Unfortunately it is also the main standard for payment for most people online.
Sadly I think just suck it up to experience, maybe post them some sausages?
We did... Sadly I think just suck it up to experience, maybe post them some sausages?
(although now I'm wondering if you actually know we are butchers....)Try Stripe. They are much more vendor focused than paypal who are entirely loaded in the consumer corner. With their API you can verifly the cardholder address from the issuing bank so as long as you don't deliver to a different address you will be fairly well covered against chargebacks, if you deliver goods then the best way to protect yourself is request photo I.D or to see the card used - thats how most retailers deal with click and collect.
I would start to wind them up.
Take some meat round that you were about to throw.
When they look confused say the order came in from the same paypal address, say the buyer was adamant that it should be delivered again.
Then leave it at that.
Then do the same the next day, have someone stand across the road with a camera taking photos of you as you hand it over.
Be very polite and if they mention the camera just say "Oh yeah, that's a bit odd! Do you know them?"
Then smile, say thanks and walk away.
Also, buy a cheap portable 4g wifi thing, set up the wifi SSID as something like "Norfolk Police Surveillance Unit" or whatever county you are in, and leave it turned on and hidden somewhere where they will see it come up on their computer.
You won't gain anything, just be smug knowing they are bricking themselves.
Take some meat round that you were about to throw.
When they look confused say the order came in from the same paypal address, say the buyer was adamant that it should be delivered again.
Then leave it at that.
Then do the same the next day, have someone stand across the road with a camera taking photos of you as you hand it over.
Be very polite and if they mention the camera just say "Oh yeah, that's a bit odd! Do you know them?"
Then smile, say thanks and walk away.
Also, buy a cheap portable 4g wifi thing, set up the wifi SSID as something like "Norfolk Police Surveillance Unit" or whatever county you are in, and leave it turned on and hidden somewhere where they will see it come up on their computer.
You won't gain anything, just be smug knowing they are bricking themselves.
Edited by gizlaroc on Saturday 18th August 12:13
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