Dealer deposits
Discussion
Cusp of trading in my daily runner for a replacement, dealer is 150 miles from me though. I want to trade my car against the replacement and drive home in replacement same day. Dealer tells me that that would want the balance of cash after trade in prior to an agreement to buy, this to ensure I can drive home in new car. The balance is £4k.
Is this normal practice, they do assure me that in the event of no deal my money will be refunded. They are a well established dealership with main manufactures new products as well as used cars.
Is this normal practice, they do assure me that in the event of no deal my money will be refunded. They are a well established dealership with main manufactures new products as well as used cars.
Thanks guys, confirms my feelings. I suggested my CC for balance but they responded by what I opened the thread with.
I would have thought a BACS payment would have sufficed so that I can drive the car home same day but this was not offered as a option, strange in this day of technology.
Think I will go look at the car, see if a deal can be done and offer BACS payment. If they say no than I will walk away.
Thanks again.
Edit to add : car is a SEAT 1.8 leon FR, not many about hence my long trip to look/see.
I would have thought a BACS payment would have sufficed so that I can drive the car home same day but this was not offered as a option, strange in this day of technology.
Think I will go look at the car, see if a deal can be done and offer BACS payment. If they say no than I will walk away.
Thanks again.
Edit to add : car is a SEAT 1.8 leon FR, not many about hence my long trip to look/see.
Edited by crankedup on Wednesday 22 August 15:51
If it's an small independent garage then you will usually find that there is always someone on site or at the end of a phone line who can check the bank any time of day / day of the week to confirm receipt of your funds prior to releasing the car.
In a larger plc environment there are probably only one or two people in the business who are able to do that and they may, in some cases, be located in an ivory tower not to be troubled with the horror of dealing with customers and their affairs, definitely not after 5pm and heaven forbid at weekends.
Pity the poor salesman then who's employee handbook forbids him to release the car without confirmation from management that funds have been received.
So the only practical alternative is pay now collect later? Did you offer credit card payment? If so, and they declined, would debit card be acceptable? Or cash as it's a relatively small balance? Or maybe its just a way to "force" you to take out finance and cancel it a week later?
In a larger plc environment there are probably only one or two people in the business who are able to do that and they may, in some cases, be located in an ivory tower not to be troubled with the horror of dealing with customers and their affairs, definitely not after 5pm and heaven forbid at weekends.
Pity the poor salesman then who's employee handbook forbids him to release the car without confirmation from management that funds have been received.
So the only practical alternative is pay now collect later? Did you offer credit card payment? If so, and they declined, would debit card be acceptable? Or cash as it's a relatively small balance? Or maybe its just a way to "force" you to take out finance and cancel it a week later?
Wooda80 said:
If it's an small independent garage then you will usually find that there is always someone on site or at the end of a phone line who can check the bank any time of day / day of the week to confirm receipt of your funds prior to releasing the car.
In a larger plc environment there are probably only one or two people in the business who are able to do that and they may, in some cases, be located in an ivory tower not to be troubled with the horror of dealing with customers and their affairs, definitely not after 5pm and heaven forbid at weekends.
Pity the poor salesman then who's employee handbook forbids him to release the car without confirmation from management that funds have been received.
So the only practical alternative is pay now collect later? Did you offer credit card payment? If so, and they declined, would debit card be acceptable? Or cash as it's a relatively small balance? Or maybe its just a way to "force" you to take out finance and cancel it a week later?
Thanks for input.In a larger plc environment there are probably only one or two people in the business who are able to do that and they may, in some cases, be located in an ivory tower not to be troubled with the horror of dealing with customers and their affairs, definitely not after 5pm and heaven forbid at weekends.
Pity the poor salesman then who's employee handbook forbids him to release the car without confirmation from management that funds have been received.
So the only practical alternative is pay now collect later? Did you offer credit card payment? If so, and they declined, would debit card be acceptable? Or cash as it's a relatively small balance? Or maybe its just a way to "force" you to take out finance and cancel it a week later?
I offered CC payment and that was advised ‘money up front’ to take car same day.
Annoyingly they also charge an admin fee of £89. But the car I wish to buy is a rare SEAT 1.8 FR which is fairly priced and the spec I like.
I will offer payment with DD card or cash and see how they respond to that.
Trevor555 said:
So they're a main dealer but want cash?
I don't know any main dealers that wouldn't take a card payment.
Make sure this car isn't an employee's car that they're selling on the side.
Ask that question.
I don't think that the dealer wants paying in physical cash.I don't know any main dealers that wouldn't take a card payment.
Make sure this car isn't an employee's car that they're selling on the side.
Ask that question.
I think that the situation is:
OP wants to part exchange his existing car and drive away their new car the same day.
The dealership requires cleared payment 24 hours before a car can be collected.
Therefore, the OP is being asked to pay the balance (£4k) before he makes the trip.
The OP has offered to pay by credit card (rather than debit card) which the dealership has declined (probably due to the fees they would be charged).
I’m picking a car up from a main dealer tomorrow. All my previous purchases have been deposit by cc or debit card and then balance after trade in on debit card at handover. This time however dealer informed me that due to card charges they only take bank transfer now for the balance, which has the clear before handover. I can’t say I was entirely happy with this approach, especially as it is for an amount over the faster payments limit for my bank so had to go in advance, but at least in my case I’ve seen the vehicle.
OP put a deposit on a credit card and then section 75 will offer some protection on the whole lot e.g. they go bust before you collect.
OP put a deposit on a credit card and then section 75 will offer some protection on the whole lot e.g. they go bust before you collect.
ralphrj said:
Trevor555 said:
So they're a main dealer but want cash?
I don't know any main dealers that wouldn't take a card payment.
Make sure this car isn't an employee's car that they're selling on the side.
Ask that question.
I don't think that the dealer wants paying in physical cash.I don't know any main dealers that wouldn't take a card payment.
Make sure this car isn't an employee's car that they're selling on the side.
Ask that question.
I think that the situation is:
OP wants to part exchange his existing car and drive away their new car the same day.
The dealership requires cleared payment 24 hours before a car can be collected.
Therefore, the OP is being asked to pay the balance (£4k) before he makes the trip.
The OP has offered to pay by credit card (rather than debit card) which the dealership has declined (probably due to the fees they would be charged).
Today I emailed and offered cash or my debit card payment, haven’t heard back as yet.
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