VoIP for a small business, recommendations, advice
Discussion
I'm involved with a small business, currently has two ISDN lines into an ageing BT PBX(?) Also has a fax number/line and possibly a further phone line.
Need to maintain current numbers and maintain a simple desk top handset with routing to about 5 users/phones.
Any recommendations on suppliers and systems? Costs?
Need to maintain current numbers and maintain a simple desk top handset with routing to about 5 users/phones.
Any recommendations on suppliers and systems? Costs?
You have 2 ISDN lines going into a building with 5 phones?
ISDN has a minimum of 8 channels.
I suspect you mean BRI which is 2 channels per circuit. :-)
What is your budget and I can advise on the best options.
(I provide enterprise telephony systems - technical side, no salesy rubbish).
ISDN has a minimum of 8 channels.
I suspect you mean BRI which is 2 channels per circuit. :-)
What is your budget and I can advise on the best options.
(I provide enterprise telephony systems - technical side, no salesy rubbish).
We ended up with BT Cloudvoice. Really good and had no real problems apart from setup teething issues (which you'd get with anything).
We have 7 phones and lines in total so not huge but we're impressed.
They also have an app which you can use to receive and make calls as though you were sat at your desk anywhere in the world.
Overall we're happy!
We have 7 phones and lines in total so not huge but we're impressed.
They also have an app which you can use to receive and make calls as though you were sat at your desk anywhere in the world.
Overall we're happy!
We use voipfone. Its excellent VFM.
The only major cost is phones. However they are PNP so you will be up and running within 5 mins of the phones landing.
Everything is managed via your web browser and whilst it can take a smidge of understanding of call groups etc but nothing difficult.
The only major cost is phones. However they are PNP so you will be up and running within 5 mins of the phones landing.
Everything is managed via your web browser and whilst it can take a smidge of understanding of call groups etc but nothing difficult.
xjay1337 said:
You have 2 ISDN lines going into a building with 5 phones?
ISDN has a minimum of 8 channels.
I suspect you mean BRI which is 2 channels per circuit. :-)
What is your budget and I can advise on the best options.
(I provide enterprise telephony systems - technical side, no salesy rubbish).
Sorry taken me a while to get the info.ISDN has a minimum of 8 channels.
I suspect you mean BRI which is 2 channels per circuit. :-)
What is your budget and I can advise on the best options.
(I provide enterprise telephony systems - technical side, no salesy rubbish).
Yes one ISDN line with two channels.
One broadband line with fax on it (I assume we'll need to keep this for VoIP)
One separate broadband and phone line.
Budget, needs to be less than we pay for above, BT billing do not make it very easy to analyse, 3 different account numbers.
OK so you have BRI
Depends what you want
For a hosted solution yes you need internet access for the phones to connect.
You could get rid of the BRI saving whatever you pay a month (Between £30 and £60 depending on package) and move to SIP trunks.
Many hosted solutions can utilise SIP and often you can pay a flat fee for the sip trunks and you get a certain amount of minutes or a very small cost IE £0.004 per minute or something.
If you cancel your BRI lines you'd need to port the numbers to your new provider whether that be Gamma, Spitfire or Talk Talk or any of the other interim suppliers. I'm not sure if there is a cost from this, you'd need to ask your account manager at BT.
Depends what you want
For a hosted solution yes you need internet access for the phones to connect.
You could get rid of the BRI saving whatever you pay a month (Between £30 and £60 depending on package) and move to SIP trunks.
Many hosted solutions can utilise SIP and often you can pay a flat fee for the sip trunks and you get a certain amount of minutes or a very small cost IE £0.004 per minute or something.
If you cancel your BRI lines you'd need to port the numbers to your new provider whether that be Gamma, Spitfire or Talk Talk or any of the other interim suppliers. I'm not sure if there is a cost from this, you'd need to ask your account manager at BT.
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