Interesting eBay conundrum
Discussion
Another eBay question situation, and advise would be appreciated: -
Purchased an item on eBay recently, and it was delivered.
Immediately, filed an item not as described and a request to return the item.
It was described as being in good condition, it wasn't.
The seller quickly accepted my return request. Got back home and went to my computer to print off the returns label. However I couldn't as the case had been closed as the seller had issued me with a refund.
I assumed that because the item was low value they worked out that the cost to return was too high so cheaper to just refund.
I binned the item.
Fast forward to today I get this email from the seller. He has access to my personal email address as I am classed as a business seller: -
"Hi , you still haven’t sent my dog guard back , despite being refunded (with postage costs) , if I don’t have any contact from you confirming you are sending it , I only have two options , I will instruct the police of my stolen goods or send my two sons to come and get my goods
Please advise ASAP"
any thoughts as to the working of a reply?
Purchased an item on eBay recently, and it was delivered.
Immediately, filed an item not as described and a request to return the item.
It was described as being in good condition, it wasn't.
The seller quickly accepted my return request. Got back home and went to my computer to print off the returns label. However I couldn't as the case had been closed as the seller had issued me with a refund.
I assumed that because the item was low value they worked out that the cost to return was too high so cheaper to just refund.
I binned the item.
Fast forward to today I get this email from the seller. He has access to my personal email address as I am classed as a business seller: -
"Hi , you still haven’t sent my dog guard back , despite being refunded (with postage costs) , if I don’t have any contact from you confirming you are sending it , I only have two options , I will instruct the police of my stolen goods or send my two sons to come and get my goods
Please advise ASAP"
any thoughts as to the working of a reply?
We all know what you should have done, but it isn't going to help in this situation now.
Only thing you can really do is apologise say you binned it by mistake as you assumed they didn't want it back and then send them a paypal payment for the agreed amount closing the matter.
Once it's resolved report the seller for threatening behaviour though.
How much in cash terms are we talking?
Only thing you can really do is apologise say you binned it by mistake as you assumed they didn't want it back and then send them a paypal payment for the agreed amount closing the matter.
Once it's resolved report the seller for threatening behaviour though.
How much in cash terms are we talking?
hornmeister said:
We all know what you should have done, but it isn't going to help in this situation now.
Only thing you can really do is apologise say you binned it by mistake as you assumed they didn't want it back and then send them a paypal payment for the agreed amount closing the matter.
Once it's resolved report the seller for threatening behaviour though.
How much in cash terms are we talking?
About £25.00 after feesOnly thing you can really do is apologise say you binned it by mistake as you assumed they didn't want it back and then send them a paypal payment for the agreed amount closing the matter.
Once it's resolved report the seller for threatening behaviour though.
How much in cash terms are we talking?
I have now spoken to eBay and explained the situation.
As the seller chose to close the case, eBay remove the option to return the item. That explains why the return label was not available. eBays policy is that the seller has chosen to forfeit the goods, so are mine to do what I want with them.
I couldn't get access to his postal address, to return the item, as the seller closed the case in my favour.
In his email he suggests that he has paid me for the return postal. eBay have confirmed that this is not the case.
As the seller chose to close the case, eBay remove the option to return the item. That explains why the return label was not available. eBays policy is that the seller has chosen to forfeit the goods, so are mine to do what I want with them.
I couldn't get access to his postal address, to return the item, as the seller closed the case in my favour.
In his email he suggests that he has paid me for the return postal. eBay have confirmed that this is not the case.
Hashtaggggg said:
I have now spoken to eBay and explained the situation.
As the seller chose to close the case, eBay remove the option to return the item. That explains why the return label was not available. eBays policy is that the seller has chosen to forfeit the goods, so are mine to do what I want with them.
I couldn't get access to his postal address, to return the item, as the seller closed the case in my favour.
In his email he suggests that he has paid me for the return postal. eBay have confirmed that this is not the case.
I had a similar situation with a T-shirt I bought a while back. I sent the advice from eBay to the seller (who was quite threatening to me) and never heard anything from it again.As the seller chose to close the case, eBay remove the option to return the item. That explains why the return label was not available. eBays policy is that the seller has chosen to forfeit the goods, so are mine to do what I want with them.
I couldn't get access to his postal address, to return the item, as the seller closed the case in my favour.
In his email he suggests that he has paid me for the return postal. eBay have confirmed that this is not the case.
The forfeit by closure seals the deal to me. The police won’t be interested as it’s £25 and a civil matter now. I’d be keen if he wants to continue for him to send his sons around and advise them in person with the same info you’ll be providing him from eBay
k himself. 
Hashtaggggg said:
I couldn't get access to his postal address, to return the item, as the seller closed the case in my favour.f
In his email he suggests that he has paid me for the return postal. eBay have confirmed that this is not the case.
An email requesting his address would no doubt have secured the required information. That aside a threat of a visit would certainly have got my back up, policeman next door or not.In his email he suggests that he has paid me for the return postal. eBay have confirmed that this is not the case.
I read his email as the funds sent have been refunded in full which includes the costs he incurred to send it to you. Some sellers try to deduct postage from the refund.
Got to love EBay though. You, I, and the seller were clearly in the dark that the contact details disappear when you close the case. They never seem to think these procedures through do they?
This is what really happens when a seller receives an item not as described case
They receive a notification from e bay that will be clearly visible in their e bay account.
They are then invited to read the case details and respond accordingly
Their responses can be
1. Refund there and now seller keeps the item
2. Agree to a partial refund - seller keeps the item
3. Ask the buyer to return the item - buyer will then be bale to download and print off a returns label that buyer will use to return item. E bay will check progress of its tracking and expect the seller to refund buyer in a reasonable time
I believe what the buyer is alluding to in this case is in (3) re the label. However as seller responded with (1) then 3 becomes irrelevant
Buyer has not robbed the seller. Seller has misled the buyer about items description. Buyer is not at fault.
Seller mishandled returns options. Seller made mistake.
Seller may feel disadvantaged but any sympathy I have went with the threats.
I am an experienced e bay seller with 7 years selling and buying experience. I haver had buyers take the piss on some occasions.In particular taking advantage of the item not as received clause to return an item they simply changed their mind on
In the case of genuine issues I have decided sometimes to refund without asking for item back. I do however after refunding advise buyer they can keep the item and apologise for any inconvenience.
They receive a notification from e bay that will be clearly visible in their e bay account.
They are then invited to read the case details and respond accordingly
Their responses can be
1. Refund there and now seller keeps the item
2. Agree to a partial refund - seller keeps the item
3. Ask the buyer to return the item - buyer will then be bale to download and print off a returns label that buyer will use to return item. E bay will check progress of its tracking and expect the seller to refund buyer in a reasonable time
I believe what the buyer is alluding to in this case is in (3) re the label. However as seller responded with (1) then 3 becomes irrelevant
Buyer has not robbed the seller. Seller has misled the buyer about items description. Buyer is not at fault.
Seller mishandled returns options. Seller made mistake.
Seller may feel disadvantaged but any sympathy I have went with the threats.
I am an experienced e bay seller with 7 years selling and buying experience. I haver had buyers take the piss on some occasions.In particular taking advantage of the item not as received clause to return an item they simply changed their mind on
In the case of genuine issues I have decided sometimes to refund without asking for item back. I do however after refunding advise buyer they can keep the item and apologise for any inconvenience.
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