Steinhart Service

[Robert Green]

Just to say that my 5 year old (ie out of warranty by some time) Ocean One stopped working. A quick email to Steinhart started a most impressive customer service experience. They arranged at their cost to have to watch collected by a courier and taken to Germany where it was fixed foc and for 30 euros I was able to upgrade to a ceramic bezel. The watch has just been returned looking like new. If I hadn’t asked for the bezel there would have been no charge. A stark contrast to the more “premium” brands in my collection. A very happy customer and I highly recommend this firm if you are considering a purchase.

[rsbmw]

Steinhart don't do bad service, great company

[andyman_2006]

Thats fantastic, a great example of top customer service, and as you say a real wake up call for premium brands!

Maybe a Steinhart should be on my to buy list....

[Juicetin1]

That's interesting. I have a six year old Ocean One that I want servicing and have been quoted around £165 by a few reputable independents in the UK.
I'll drop Steinhart an email and see what they say.

[Drewbs]

I had to get a new bezel insert fitted to my Ocean One titanium. They had it collected by FedEx, shipped to Germany, fixed and shipped back in a brand new box within 2 weeks. Only charged me for the part (€25). Cannot complain at all.

[AJB88]

Excellent to hear, I keep looking at the Steinhart Ocean One Vintage Red.

I've got a Rolex Datejust, Omega Seamaster 300m and a Tudor BB GMT on the way. At the moment my Seamaster 300m is my daily (2017 model) but I'd really like a vintage Rolex Submariner in black.

I thought about getting the Tudor BB 58 as an alternative for a vintage Submariner (because they look so vintage) but the Steinhart looks equally as good.

[Juicetin1]

I'm really impressed with the quality of the Steinhart Ocean One, its so well made, with 8 watches its the one I wear the most. It looks and feels like a much more expensive piece. A lot of people seem to favour the 39mm version but for me the 42mm is perfect.

[andy97]

Really tempted by a Steinhart Aviation Automatik

https://www.steinhartwatches.de/en/aviation-automa...

[toon10]

I've had great customer service from Steinhart too. Pleasure to deal with.

[Ranger 6]

Another happy customer here - after a few years of use my Ocean Vintage Red started gaining time so I sent it to them for a service.

Returned in full health it's been fine ever since. I'll certainly be sending it back when it next needs any work.

[Juicetin1]

Ranger 6, how much did they charge please? I've been quoted £165 from a good independent in the UK.

[Ranger 6]

It cost me the carriage to get it there - when they said it was ready, I asked how much, Gunther replied it was done under warranty so FOC.

[baptistsan]

Am very tempted with this:

https://www.steinhartwatches.de/en/diver-watch/oce...