Social Media Shaming
Discussion
I'm trying to understand how this works, then people have an issue with a company people say shame them on social media.
The government organisation I was looking at has a FaceBook page but you cant post anything on their page only send a message through messenger. So no chance of others seeing it.
I just joined Twitter and I can tweet them but this also does not show up on their Timeline-page (if thats what its called) I can see a few people have seen the tweet but is that it.
Am I doing this all wrong?
The government organisation I was looking at has a FaceBook page but you cant post anything on their page only send a message through messenger. So no chance of others seeing it.
I just joined Twitter and I can tweet them but this also does not show up on their Timeline-page (if thats what its called) I can see a few people have seen the tweet but is that it.
Am I doing this all wrong?
Edited by PAULJ5555 on Wednesday 7th November 10:55
Had something similar a few months back when we got properly messed around then let down by a big multinational hotel chain. Other than leaving a poor review (which they ignored/chose not to respond to) my lame attempts at shaming them on social media fell flat. Probably because I don't have a massive presence.
Sounds like you need to hire a "social media influencer"...
Sounds like you need to hire a "social media influencer"...
No, you aren't doing anything wrong, but neither are they.
Even if you were someone with considerable presence, your Facebook post on a company page would only have the same validity as any other post, it won't get promoted by you having a bigger following. The page doesn't have to accept comments though. On Twitter, everyone who follows you can see what you post, and if you tweet and tag the org/company in it they will see it too - but that also won't show up on their page unless they then reply to you via Twitter.
But a number of companies choose not to reply directly to messages on Twitter because its either too much hassle or counter productive, and so have people directly employed to respond to enquiries, feedback or complaints through a specified channel - whether that is online form, email, telephone etc
Even if you were someone with considerable presence, your Facebook post on a company page would only have the same validity as any other post, it won't get promoted by you having a bigger following. The page doesn't have to accept comments though. On Twitter, everyone who follows you can see what you post, and if you tweet and tag the org/company in it they will see it too - but that also won't show up on their page unless they then reply to you via Twitter.
But a number of companies choose not to reply directly to messages on Twitter because its either too much hassle or counter productive, and so have people directly employed to respond to enquiries, feedback or complaints through a specified channel - whether that is online form, email, telephone etc
Shakermaker said:
No, you aren't doing anything wrong, but neither are they.
Even if you were someone with considerable presence, your Facebook post on a company page would only have the same validity as any other post, it won't get promoted by you having a bigger following. The page doesn't have to accept comments though. On Twitter, everyone who follows you can see what you post, and if you tweet and tag the org/company in it they will see it too - but that also won't show up on their page unless they then reply to you via Twitter.
But a number of companies choose not to reply directly to messages on Twitter because its either too much hassle or counter productive, and so have people directly employed to respond to enquiries, feedback or complaints through a specified channel - whether that is online form, email, telephone etc
I'm new to twitter so dont have any followers it was more finding out how to show it to their followers. Even if you were someone with considerable presence, your Facebook post on a company page would only have the same validity as any other post, it won't get promoted by you having a bigger following. The page doesn't have to accept comments though. On Twitter, everyone who follows you can see what you post, and if you tweet and tag the org/company in it they will see it too - but that also won't show up on their page unless they then reply to you via Twitter.
But a number of companies choose not to reply directly to messages on Twitter because its either too much hassle or counter productive, and so have people directly employed to respond to enquiries, feedback or complaints through a specified channel - whether that is online form, email, telephone etc
I can see what your saying in the last paragraph as I have tweeted the CEO and have a generic response so as to sound helpful but not actually doing anything. I tweeted their official account and also when the questions get tricky they go silent to brush it off. I also contacted their communications person who replied via a message on twitter and I can now see why because it must be private and not show on their page. Sneeky gits.
Be careful not to stray into Libel / Slander / defamation territory though. Stating / publishing an opinion, backed up with verifiable evidence / facts is fine. If you state / publish something which could be deemed detrimental to the individual or organisation without any verifiable evidence / facts, that could be seen as slander ( if spoken ) Libel ( if published ).
I find Twitter quite a good social media platform. I like it for 'venting' my thoughts and for contacting big organisations quickly.
For example, flew into Puerto Rico a few years back arriving at stupid o'clock in the morning. We are tired and there's a party going on in the corridor outside our room. Rang reception and it quietened down for ten minutes and started up again. Tweeted the hotel chain and withing 20 minutes it went quiet and stayed that way. In the morning I got a tweet DM from them hoping that it was now all sorted and the manager had been informed.
Have tweeted Lufthansa and KLM to compliment them on their cabin crew service on a couple of flights and received immediate responses thanking me and that they will pass on the comments to the crew concerned.
Have tweeted Vision Express and included a picture of their staff standing around gossiping while my appointment is 30 minutes late with no apology or explanation. Heard the manager being called to take an urgent call from Head Office. Come out of my eye test to profuse apologies and discounts/free stuff.
Social media works, both ways. Personally Facebook is full of unemployed and unemployable low life and ditched my account long ago. Twitter is brilliant (as examples above) and much easier to filter the dross. Instagram is ok if you're into a lot of photos and Snapchat is a pictorial version of Facebook. Anyway, I digress. For contacting big organisations directly, Twitter is brilliant.
OP, what's your Twitter handle? I'll give you a follow.
For example, flew into Puerto Rico a few years back arriving at stupid o'clock in the morning. We are tired and there's a party going on in the corridor outside our room. Rang reception and it quietened down for ten minutes and started up again. Tweeted the hotel chain and withing 20 minutes it went quiet and stayed that way. In the morning I got a tweet DM from them hoping that it was now all sorted and the manager had been informed.
Have tweeted Lufthansa and KLM to compliment them on their cabin crew service on a couple of flights and received immediate responses thanking me and that they will pass on the comments to the crew concerned.
Have tweeted Vision Express and included a picture of their staff standing around gossiping while my appointment is 30 minutes late with no apology or explanation. Heard the manager being called to take an urgent call from Head Office. Come out of my eye test to profuse apologies and discounts/free stuff.
Social media works, both ways. Personally Facebook is full of unemployed and unemployable low life and ditched my account long ago. Twitter is brilliant (as examples above) and much easier to filter the dross. Instagram is ok if you're into a lot of photos and Snapchat is a pictorial version of Facebook. Anyway, I digress. For contacting big organisations directly, Twitter is brilliant.
OP, what's your Twitter handle? I'll give you a follow.
PAULJ5555 said:
I'm new to twitter so dont have any followers it was more finding out how to show it to their followers.
That isn't really how Twitter works. People see who/what they follow (with the usual caveats of Sponsored/Advert content that you'll see pushed as well) and will only see your specific Tweet if they either search for you, or if the person to whom you have tweeted replies to it. If you start carefully using some hashtags then more people might see what you are tweeting about, again, if they search for that OR if lots of other people are using that same hashtag such that it then starts trending.
But generally, one tweet from someone with low presence won't be viewed publically unless the company has a specific reply policy they'll use. Most co's that use Twitter to gather feedback will then reply with a link to either message them directly, or fill in an online form etc, so you can give more than 280 characters of complaint to them
PAULJ5555 said:
I'm thinking when the company tweets something/anything you could add a reply that everyone can see even if it doesnt relate to the tweet, its a round about way of getting it on their profile. I assue it may work?
Yes, it might do but only if they specifically look into the thread underneath the post. The Tweet from the person you follow will be seen in your timeline, and it will have a number underneath it as to how many Likes, Tweets and Replies it has received. You can then click on it, if you want to read the replies, but otherwise if you're in either the mobile or desktop vesion, you'll just scroll past the message and on to the next person you follow
Tyre Smoke said:
As in..
@ABCltd Our great new range of men's jeans are out now! Check out this link....
@Disgruntled Your underpants are rubbish. they split open at a very embarrassing time. What are you going to do about it?
Nobody will care, is my first thought.
Your probably right, maybe noone will care, maybe one person may care, it may annoy the big wigs.@ABCltd Our great new range of men's jeans are out now! Check out this link....
@Disgruntled Your underpants are rubbish. they split open at a very embarrassing time. What are you going to do about it?
Nobody will care, is my first thought.
The problem doing this and going all out tweeting every day and replying to every one of their tweets is that they will justify blocking you because your seen to be a troll even if your complaint it justified I recon.
PAULJ5555 said:
I'm new to twitter so dont have any followers it was more finding out how to show it to their followers.
On twitter, use appropriate #tags, @CorpName becomes #CorpName alone with things like #RipOff #Crooks etcThese message will then be easily visible to anybody following those tags.
You can use #tag on FB posts and comments as well, but you'd do better making a public post on your own timeline and sharing it with appropriate groups and communities.
If you are going to gain traction and trend (get noticed) those are going to be the ones to deliver it.
Edited by 4x4Tyke on Wednesday 7th November 15:03
I believe that on things like Facebook if you put a public status up in your feed, if people search for that company that post will come up so it can be seen more broadly.
I put a post up on Facebook, purely venting my own frustration about a firm who managed to damaged two of my wheels replacing tyres. Denied it but said they'd pay out because, 'head office would just pay out anyway' and were distinctly put out by the fact that I politely pointed out the damage.
Someone shared my post and it obviously got back to the people there as I received a very snide remark about social media when I went to pick up the cost to repair the damage.
I put a post up on Facebook, purely venting my own frustration about a firm who managed to damaged two of my wheels replacing tyres. Denied it but said they'd pay out because, 'head office would just pay out anyway' and were distinctly put out by the fact that I politely pointed out the damage.
Someone shared my post and it obviously got back to the people there as I received a very snide remark about social media when I went to pick up the cost to repair the damage.
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