Can I invoice a company for wasting my time?
Discussion
I recently applied for a professional recognition, i'd applied and paid for it online, with lots of detail submitted and pictures of certificates uploaded. They decided to pull my application for a random audit and requested that I send my original certificates to them for verification or they wouldn't continue with my application.
I was hesitant to do this but I thought f
k it as I need it. I individually packaged my pristine condition certificates in plastic wallets and posted them as special delivery inside a hard-backed envelope to an individual at said organisation.
I received the certificates back a week later, except one of the certificates was heavily creased, and the plastic wallets were missing. There was no way this had happened in the post as none of the other certificates were creased.
I called them up and explained the situation, a man who would not give his surname told me to email them with pics of creased certificate.
I explained in the email what had happened and that I expected to be fully reimbursed for this, and that I would be taking into account my time spent in pursuing this matter. I also asked them to confirm who I should address my letter to.
I received an email the next day saying:
"We do endeavour to return the certificates in the same manner in which we receive them. We returned these in a sealed card board envelope but omitted your plastic wallets.
We are therefore not accepting liability for the damaged certificate as it left the office in which it was received. But as a good will gesture we are prepared to pay the cost of a duplicate certificate of £7.50."
They stated that i'd have to contact the awarding body directly to order the duplicate certificate, and once I have a receipt I should email them a copy so they can send me a cheque.
Didn't even offer to pay for the (quality) plastic wallets. And issue me a cheque? I need a bank transfer at the least.
So what i'm asking is, should I just take the cheque, or do I have enough to go through small claims to make them pay for wasting my time?
I was hesitant to do this but I thought f
k it as I need it. I individually packaged my pristine condition certificates in plastic wallets and posted them as special delivery inside a hard-backed envelope to an individual at said organisation.I received the certificates back a week later, except one of the certificates was heavily creased, and the plastic wallets were missing. There was no way this had happened in the post as none of the other certificates were creased.
I called them up and explained the situation, a man who would not give his surname told me to email them with pics of creased certificate.
I explained in the email what had happened and that I expected to be fully reimbursed for this, and that I would be taking into account my time spent in pursuing this matter. I also asked them to confirm who I should address my letter to.
I received an email the next day saying:
"We do endeavour to return the certificates in the same manner in which we receive them. We returned these in a sealed card board envelope but omitted your plastic wallets.
We are therefore not accepting liability for the damaged certificate as it left the office in which it was received. But as a good will gesture we are prepared to pay the cost of a duplicate certificate of £7.50."
They stated that i'd have to contact the awarding body directly to order the duplicate certificate, and once I have a receipt I should email them a copy so they can send me a cheque.
Didn't even offer to pay for the (quality) plastic wallets. And issue me a cheque? I need a bank transfer at the least.
So what i'm asking is, should I just take the cheque, or do I have enough to go through small claims to make them pay for wasting my time?
Edited by gevixis on Wednesday 7th November 19:13
Edited by gevixis on Wednesday 7th November 19:15
Edited by gevixis on Wednesday 7th November 19:16
gevixis said:
I recently applied for a professional recognition, i'd applied and paid for it online, with lots of detail submitted and pictures of certificates uploaded. They decided to pull my application for a random audit and requested that I send my original certificates to them for verification or they wouldn't continue with my application.
I was hesitant to do this but I thought fk it as I need it. I individually packaged my pristine condition certificates in plastic wallets and posted them as special delivery inside a hard-backed envelope to an individual at said organisation.
I received the certificates back a week later, except one of the certificates was heavily creased, and the plastic wallets were missing. There was no way this had happened in the post as none of the other certificates were creased.
I called them up and explained the situation, a man who would not give his surname told me to email them with pics of creased certificate.
I explained in the email what had happened and that I expected to be fully reimbursed for this, and that I would be taking into account my time spent in pursuing this matter. I also asked them to confirm who I should address my letter to.
I received an email the next day saying:
"We do endeavour to return the certificates in the same manner in which we receive them. We returned these in a sealed card board envelope but omitted your plastic wallets.
We are therefore not accepting liability for the damaged certificate as it left the office in which it was received. But as a good will gesture we are prepared to pay the cost of a duplicate certificate of £7.50."
They stated that i'd have to contact the awarding body directly to order the duplicate certificate, and once I have a receipt I should email them a copy so they can send me a cheque.
Didn't even offer to pay for the (quality) plastic wallets. And issue me a cheque? I need a bank transfer at the least.
So what i'm asking is, should I just take the cheque, or do I have enough to go through small claims to make them pay for wasting my time?
I’m going to invoice you for making me read this thread. I was hesitant to do this but I thought f
k it as I need it. I individually packaged my pristine condition certificates in plastic wallets and posted them as special delivery inside a hard-backed envelope to an individual at said organisation.I received the certificates back a week later, except one of the certificates was heavily creased, and the plastic wallets were missing. There was no way this had happened in the post as none of the other certificates were creased.
I called them up and explained the situation, a man who would not give his surname told me to email them with pics of creased certificate.
I explained in the email what had happened and that I expected to be fully reimbursed for this, and that I would be taking into account my time spent in pursuing this matter. I also asked them to confirm who I should address my letter to.
I received an email the next day saying:
"We do endeavour to return the certificates in the same manner in which we receive them. We returned these in a sealed card board envelope but omitted your plastic wallets.
We are therefore not accepting liability for the damaged certificate as it left the office in which it was received. But as a good will gesture we are prepared to pay the cost of a duplicate certificate of £7.50."
They stated that i'd have to contact the awarding body directly to order the duplicate certificate, and once I have a receipt I should email them a copy so they can send me a cheque.
Didn't even offer to pay for the (quality) plastic wallets. And issue me a cheque? I need a bank transfer at the least.
So what i'm asking is, should I just take the cheque, or do I have enough to go through small claims to make them pay for wasting my time?
Edited by gevixis on Wednesday 7th November 19:13
Edited by gevixis on Wednesday 7th November 19:15
Edited by gevixis on Wednesday 7th November 19:16
gevixis said:
I recently applied for a professional recognition, i'd applied and paid for it online, with lots of detail submitted and pictures of certificates uploaded. They decided to pull my application for a random audit and requested that I send my original certificates to them for verification or they wouldn't continue with my application.
I was hesitant to do this but I thought fk it as I need it. I individually packaged my pristine condition certificates in plastic wallets and posted them as special delivery inside a hard-backed envelope to an individual at said organisation.
I received the certificates back a week later, except one of the certificates was heavily creased, and the plastic wallets were missing. There was no way this had happened in the post as none of the other certificates were creased.
I called them up and explained the situation, a man who would not give his surname told me to email them with pics of creased certificate.
I explained in the email what had happened and that I expected to be fully reimbursed for this, and that I would be taking into account my time spent in pursuing this matter. I also asked them to confirm who I should address my letter to.
I received an email the next day saying:
"We do endeavour to return the certificates in the same manner in which we receive them. We returned these in a sealed card board envelope but omitted your plastic wallets.
We are therefore not accepting liability for the damaged certificate as it left the office in which it was received. But as a good will gesture we are prepared to pay the cost of a duplicate certificate of £7.50."
They stated that i'd have to contact the awarding body directly to order the duplicate certificate, and once I have a receipt I should email them a copy so they can send me a cheque.
Didn't even offer to pay for the (quality) plastic wallets. And issue me a cheque? I need a bank transfer at the least.
So what i'm asking is, should I just take the cheque, or do I have enough to go through small claims to make them pay for wasting my time?
To deal with this terrible injustice adequately you'll need to give up work. The cost to you can, of course, be added to your claim which you will undoubtedly win under the all encompassing Freeman of the Land Act which sweeps up all these burdens within one compensatory scheme (phone not being answered within 6 rings, being forced to listen to Greensleves for more than 30 seconds whilst waiting for an operative to pick up, waiting over 15 seconds for the petrol pump to be authorised and so on).I was hesitant to do this but I thought f
k it as I need it. I individually packaged my pristine condition certificates in plastic wallets and posted them as special delivery inside a hard-backed envelope to an individual at said organisation.I received the certificates back a week later, except one of the certificates was heavily creased, and the plastic wallets were missing. There was no way this had happened in the post as none of the other certificates were creased.
I called them up and explained the situation, a man who would not give his surname told me to email them with pics of creased certificate.
I explained in the email what had happened and that I expected to be fully reimbursed for this, and that I would be taking into account my time spent in pursuing this matter. I also asked them to confirm who I should address my letter to.
I received an email the next day saying:
"We do endeavour to return the certificates in the same manner in which we receive them. We returned these in a sealed card board envelope but omitted your plastic wallets.
We are therefore not accepting liability for the damaged certificate as it left the office in which it was received. But as a good will gesture we are prepared to pay the cost of a duplicate certificate of £7.50."
They stated that i'd have to contact the awarding body directly to order the duplicate certificate, and once I have a receipt I should email them a copy so they can send me a cheque.
Didn't even offer to pay for the (quality) plastic wallets. And issue me a cheque? I need a bank transfer at the least.
So what i'm asking is, should I just take the cheque, or do I have enough to go through small claims to make them pay for wasting my time?
Edited by gevixis on Wednesday 7th November 19:13
Edited by gevixis on Wednesday 7th November 19:15
Edited by gevixis on Wednesday 7th November 19:16
What was the professional recognition - Fellow of the Institute of People With No Life?
Good Luck!!
Start legal proceedings immediately the longer you leave it the less money you will be able to claim.
https://www.moneyclaim.gov.uk/
Don't spend time dordling.
https://www.moneyclaim.gov.uk/
Don't spend time dordling.
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