Rejecting A new car after 5 months
Discussion
Hi All,
I don’t normally post anything but bought (on PCP) a new Peugeot 308 GTI at the end of May. The car has been great until a couple of months ago when suddenly with no warning the engine light came on and the car was not firing on all cylinders. I ended up being recovered by the AA via Peugeot and was without the vehicle for 6 weeks while Peugeot and the dealer attempted to discover the issue but resulted in a new ECU. Really poor customer service and I ended up with the next two services for free but was without a replacement car or compensation save for the services.
Fast forward to today and I’ve had the car back for almost 5 weeks and the same fault has occurred while 100 miles from home etc, waiting at services on the M1 to be recovered as the car is too wide to fit on an A frame.
I want to reject the vehicle but am unsure of how to proceed.
Has anyone any advice?
It’s not been remapped, tracked or thrashed and is used as my car car mainly doing motorway miles.
TIA
I don’t normally post anything but bought (on PCP) a new Peugeot 308 GTI at the end of May. The car has been great until a couple of months ago when suddenly with no warning the engine light came on and the car was not firing on all cylinders. I ended up being recovered by the AA via Peugeot and was without the vehicle for 6 weeks while Peugeot and the dealer attempted to discover the issue but resulted in a new ECU. Really poor customer service and I ended up with the next two services for free but was without a replacement car or compensation save for the services.
Fast forward to today and I’ve had the car back for almost 5 weeks and the same fault has occurred while 100 miles from home etc, waiting at services on the M1 to be recovered as the car is too wide to fit on an A frame.
I want to reject the vehicle but am unsure of how to proceed.
Has anyone any advice?
It’s not been remapped, tracked or thrashed and is used as my car car mainly doing motorway miles.
TIA
No idea son, however googling your post title:
https://www.thecarexpert.co.uk/rejecting-a-car/
Another site, say take car, keys and letter explaining why to the dealer...
https://www.thecarexpert.co.uk/rejecting-a-car/
Another site, say take car, keys and letter explaining why to the dealer...
My gut feel - the manufacturer / dealer will rely on the Warranty for this one.
I can't see anyone agreeing that this car is totally unfit for purpose, considering that it's broken down only twice in 5 months. Harsh i know, but there are far worse cases than this.
However, you should have had a replacement car for the time the car was out of service.
I can't see anyone agreeing that this car is totally unfit for purpose, considering that it's broken down only twice in 5 months. Harsh i know, but there are far worse cases than this.
However, you should have had a replacement car for the time the car was out of service.
Thanks ciege just looked and that seems a reasonable approach,
I sort of agree M4 - it’s the inconvenience really that gets my goat - fortunately we have a couple of other cars. I’ll remember never to buy a car on a whim as my 7 year old really liked the colour in the future.
I think I’ll try the rejection route described in the article but if it doesn’t go anywhere just take the hit to sell it and get something else. I know the Germans get stick on here for reliability and customer service but my first foray into a Frenchie for 20 years makes them look wonderful!
I sort of agree M4 - it’s the inconvenience really that gets my goat - fortunately we have a couple of other cars. I’ll remember never to buy a car on a whim as my 7 year old really liked the colour in the future.
I think I’ll try the rejection route described in the article but if it doesn’t go anywhere just take the hit to sell it and get something else. I know the Germans get stick on here for reliability and customer service but my first foray into a Frenchie for 20 years makes them look wonderful!
jaimiep said:
I think I’ll try the rejection route described in the article but if it doesn’t go anywhere just take the hit to sell it and get something else. I know the Germans get stick on here for reliability and customer service but my first foray into a Frenchie for 20 years makes them look wonderful!
Speaking as someone who should have gone through with a rejection - but now being strung long by the dealer..I would write the letter telling them you wish to reject it, but say you will allow one full and final fix attempt.
If they take it in for fix, make sure they give you a loan car.
Being without the car for 6 weeks is rediculous - they should have kept you mobile even if it is in a lower spec car.
No ideas for a name said:
Speaking as someone who should have gone through with a rejection - but now being strung long by the dealer..
I would write the letter telling them you wish to reject it, but say you will allow one full and final fix attempt.
If they take it in for fix, make sure they give you a loan car.
Being without the car for 6 weeks is rediculous - they should have kept you mobile even if it is in a lower spec car.
This, this and this again.I would write the letter telling them you wish to reject it, but say you will allow one full and final fix attempt.
If they take it in for fix, make sure they give you a loan car.
Being without the car for 6 weeks is rediculous - they should have kept you mobile even if it is in a lower spec car.
Same happened to me and I ended up with a year of misery before I forced the dealership into buying it back at some considerable loss to myself - VW. Wish I;d been more of an arse with them from the outset.
Make sure the letter is sent recorded delivery and send a copy also by recorded delivery to the manufacturer, making it clear you have done so to the dealer.
Breakdowns on new cars happen, but they should be repaired swiftly and at as little inconvenience to the customer as possible. Id also get in touch with the PCP company, they may be able to leverage something as you're paying for a car which you can't use.
Have a think about what you would like the outcome to be.
After 6 months it is unlikely to be a situation where you can return the car to them and receive back all the money that you paid.
In similar situations in which I have been involved, we have refunded the customer his money less a reasonable amount for the time and mileage that he has had in the car. There is no absolute definition of what is reasonable, sometimes we end up buying the car back for not much more than we would have paid for it as a trade-in anyway.
Alternatively, if you would accept a replacement then sometimes the manufacturer will supply a new vehicle to the same or better spec with a goodwill discount that would mean you get a new car either as a direct exchange or for a small contribution from yourself. In these circumstances the finance company may sometimes accept the new car as a substitution in your current agreement, particularly if the finance offer is no longer available, or you may need to start a new agreement.
After 6 months it is unlikely to be a situation where you can return the car to them and receive back all the money that you paid.
In similar situations in which I have been involved, we have refunded the customer his money less a reasonable amount for the time and mileage that he has had in the car. There is no absolute definition of what is reasonable, sometimes we end up buying the car back for not much more than we would have paid for it as a trade-in anyway.
Alternatively, if you would accept a replacement then sometimes the manufacturer will supply a new vehicle to the same or better spec with a goodwill discount that would mean you get a new car either as a direct exchange or for a small contribution from yourself. In these circumstances the finance company may sometimes accept the new car as a substitution in your current agreement, particularly if the finance offer is no longer available, or you may need to start a new agreement.
Wooda80 said:
Have a think about what you would like the outcome to be.
After 6 months it is unlikely to be a situation where you can return the car to them and receive back all the money that you paid.
In similar situations in which I have been involved, we have refunded the customer his money less a reasonable amount for the time and mileage that he has had in the car. There is no absolute definition of what is reasonable, sometimes we end up buying the car back for not much more than we would have paid for it as a trade-in anyway.
Alternatively, if you would accept a replacement then sometimes the manufacturer will supply a new vehicle to the same or better spec with a goodwill discount that would mean you get a new car either as a direct exchange or for a small contribution from yourself. In these circumstances the finance company may sometimes accept the new car as a substitution in your current agreement, particularly if the finance offer is no longer available, or you may need to start a new agreement.
It is a good point - I assume you like the car - you just want it to work, and work reliably.After 6 months it is unlikely to be a situation where you can return the car to them and receive back all the money that you paid.
In similar situations in which I have been involved, we have refunded the customer his money less a reasonable amount for the time and mileage that he has had in the car. There is no absolute definition of what is reasonable, sometimes we end up buying the car back for not much more than we would have paid for it as a trade-in anyway.
Alternatively, if you would accept a replacement then sometimes the manufacturer will supply a new vehicle to the same or better spec with a goodwill discount that would mean you get a new car either as a direct exchange or for a small contribution from yourself. In these circumstances the finance company may sometimes accept the new car as a substitution in your current agreement, particularly if the finance offer is no longer available, or you may need to start a new agreement.
How many miles have you actually done in it?
In terms of buy backs/refunds, I have heard that the dealer might like something like 50p per mile for the time you have had it.
Of course, in my case, I would say that is fair enough, but under that arrangement I should counterclaim for lost time and costs for getting it back to the dealer. In my case that would almost certainly mean the dealer owed me, which they clearly are not going to wear.
As above, a replacement car would be the best (in fact that would suit me). Again it depends how much use you have had out of he existing one, and how much of a contribution they might then want.
You position might be, fine, find me a one owner car with for example 5000 miles on it (which of course thay can't).
We successfully rejected an Audi A3 a few years ago. Car was ex. Demo and the DSG box failed. Audi had the car for six (or so weeks) whilst they waited for a replacement box. On return the cruise control would not work - was hunting constantly for the correct speed.
Dealer took the car back for some paint warranty work. We faxed them a rejection letter and two weeks later had the money in the bank. Full value of the car.
Lucky I guess.
Dealer took the car back for some paint warranty work. We faxed them a rejection letter and two weeks later had the money in the bank. Full value of the car.
Lucky I guess.
Jasper3.0 said:
We successfully rejected an Audi A3 a few years ago. Car was ex. Demo and the DSG box failed. Audi had the car for six (or so weeks) whilst they waited for a replacement box. On return the cruise control would not work - was hunting constantly for the correct speed.
Dealer took the car back for some paint warranty work. We faxed them a rejection letter and two weeks later had the money in the bank. Full value of the car.
Lucky I guess.
Mine is ex-demo, 2000 miles. Rejected within 30 days (but encouraged to keep it as 'nothing else was available')Dealer took the car back for some paint warranty work. We faxed them a rejection letter and two weeks later had the money in the bank. Full value of the car.
Lucky I guess.
In at the dealers approximatly monthly for the first six months (for weeks some times)
Formally rejected again before six months.
Offered an unsuitable replacement.
I went for a full and final fix.
Six months later and another 4 visits to the dealer.....
Oh - it is in the dealer today - and they don't know what is wrong with it. It has cost me a days work, 50 miles and two gallons of petrol today.
Supplying dealer won't ring me back.
I actually want an alternative vehicle (same, but without the faults!)
So, my advice, don't get caught up in it - get it rejected and replaced.
Sheepshanks said:
M4cruiser said:
I can't see anyone agreeing that this car is totally unfit for purpose, considering that it's broken down only twice in 5 months.
If it doesn't work as a car it's hard to imagine how it could be any more unfit for purpose.M4cruiser said:
Sheepshanks said:
M4cruiser said:
I can't see anyone agreeing that this car is totally unfit for purpose, considering that it's broken down only twice in 5 months.
If it doesn't work as a car it's hard to imagine how it could be any more unfit for purpose.Gassing Station | Speed, Plod & the Law | Top of Page | What's New | My Stuff