Dealer didn't supply agreed documents, but 2 years ago

[NikB]

Bought a car a couple of years ago, dealer agreed to supply the service history and a spare key - these never surfaced.

I did try to contact them several times, but no response, they are still trading.

Now I want to sell the car, and it's obviously not worth as much as it should be as I have no service history before I owned it.

I know I should have pursued this at the time, but I was in the middle of a messy divorce, health issues and legal dispute with my ex employer. It was a very stressful time... I really am kicking myself for such a schoolboy error.

I'm after some advice on how to proceed in this situation, take it on the chin and sell as is? Approach the dealer in a more formal manner?

[Butter Face]

You’ve left it too long and won’t get anything.

[tickedon]

Do you have anything in writing requesting the items or from them confirming they’d supply them from two years ago?

Are they still trading?

If so, you’ve got 5 or 6 years (depending on location) to claim in court. Can’t talk to your odds of success though...

[KungFuPanda]

Take it on the chin.

[ninjag]

Would probably cost you more in legal fees (which aren't always recoverable) and headache to make it worthwhile. I would suggest perhaps trying to appeal to their better side first of all but chances are they will have binned anything by now anyway. Negative feedback/review against them to help others and wait for karma to pay you back instead.

[Alucidnation]

Some dealers will supply a printout of service history

[strath44]

what vehicle is it?

[Tyre Smoke]

ninjag said:

Would probably cost you more in legal fees (which aren't always recoverable) and headache to make it worthwhile. I would suggest perhaps trying to appeal to their better side first of all but chances are they will have binned anything by now anyway. Negative feedback/review against them to help others and wait for karma to pay you back instead.

How does a negative review help others? It harms the dealership that's done nothing wrong. OP didn't chase up for various reasons and has left it two years. A negative review is a spoilt Millenial solution to 'Its not my fault '

[pb8g09]

Tyre Smoke said:

How does a negative review help others? It harms the dealership that's done nothing wrong. OP didn't chase up for various reasons and has left it two years. A negative review is a spoilt Millenial solution to 'Its not my fault '

Spoilt millennial?! Read the OP first line.... the dealer said they’d provide something which they failed to do?

[northwest monkey]

pb8g09 said:

Tyre Smoke said:

How does a negative review help others? It harms the dealership that's done nothing wrong. OP didn't chase up for various reasons and has left it two years. A negative review is a spoilt Millenial solution to 'Its not my fault '

Spoilt millennial?! Read the OP first line.... the dealer said they’d provide something which they failed to do?

Let's pretend I'm the OP's dealer.

I did actually supply the documents he's talking about, but he was going through a messy divorce, he'd had some health issues and a legal dispute with his ex employer. It must have been a very stressful time. Maybe he's lost or forgot I gave them to him. Thanks for the negative review though.

The dealer in all honestly has probably forgot about them. If the OP hasn't bothered chasing them for 2 years, they are hardly going to be on the top of the "things to do" list. Personally, I'd get on with my life but maybe make a call to a main dealer to see if they can help with a computer printout. I know from experience that at least BMW and Citroen can do this.

[pb8g09]

northwest monkey said:

Let's pretend I'm the OP's dealer.

I did actually supply the documents he's talking about, but he was going through a messy divorce, he'd had some health issues and a legal dispute with his ex employer. It must have been a very stressful time. Maybe he's lost or forgot I gave them to him. Thanks for the negative review though.

The dealer in all honestly has probably forgot about them. If the OP hasn't bothered chasing them for 2 years, they are hardly going to be on the top of the "things to do" list. Personally, I'd get on with my life but maybe make a call to a main dealer to see if they can help with a computer printout. I know from experience that at least BMW and Citroen can do this.

Now read OPs second sentence about attempting to contact numerous times.

It still equates to a sub prime customer service.

[Tyre Smoke]

Yes, it does. But leaving a negative review two years later is not the way to deal with it.

This idea of leaving a negative review just smacks of Millenial being told something they don't like, not taking ownership of the problem at the time - for whatever reason.

The fact is, whatever has happened, and however many times the OP contacted the dealer at the time, two years have now passed that are not the fault of the dealer.

[pb8g09]

Tyre Smoke said:

Yes, it does. But leaving a negative review two years later is not the way to deal with it.

This idea of leaving a negative review just smacks of Millenial being told something they don't like, not taking ownership of the problem at the time - for whatever reason.

The fact is, whatever has happened, and however many times the OP contacted the dealer at the time, two years have now passed that are not the fault of the dealer.

Confused at the use of the term ‘millenial’- are you saying that everyone born between a certain decade doesn’t take ownership of a problem? That’s a mighty leap from a chap who wasn’t supplied what the dealer agreed to at purchase of a car?

Edited by pb8g09 on Wednesday 28th November 14:03

[300bhp/ton]

pb8g09 said:

Tyre Smoke said:

How does a negative review help others? It harms the dealership that's done nothing wrong. OP didn't chase up for various reasons and has left it two years. A negative review is a spoilt Millenial solution to 'Its not my fault '

Spoilt millennial?! Read the OP first line.... the dealer said they’d provide something which they failed to do?

That is only based on the ops info. You don't know all the details, so your proposal is frankly effing stupid and childish.

[pb8g09]

300bhp/ton said:

That is only based on the ops info. You don't know all the details, so your proposal is frankly effing stupid and childish.

Read properly and you’ll see it wasn’t me proposing it in the first instance.

Childish would be to spin out the middle aged daily mail reader reference ‘millenial’ to stereotype a generation.

[Tyre Smoke]

Okay, so how does this help anyone, which we all know is how it will be written...


Asked for documentation and spare key. Didn't supply after many phone calls. Crap company wouldn't recommend.


When in reality it should be...

Bought a car, very pleased with it, but due to my own personal circumstances, didn't follow up properly getting the spare key and service documents. Left it over two years, and the garage, whilst polite and sympathetic, couldn't help me.


Neither review is constructive to any potential customer and is simply using the stereotypical Millenial train of shifting the blame for their own failings onto others. So yes, if you don't want to be treated like a stereotype, stop behaving like one. fk off and find a safe space.

[ninjag]

pb8g09 said:

Read properly

lol for sure.

I did also say "to try and appeal to their better side first" but that was ignored as well.

[ninjag]

Tyre Smoke said:

didn't follow up properly getting the spare key and service documents

So how many phone calls should it take?

[bad company]

Sorry op, you're too late.

[dudleybloke]

Demand trial by combat.