Hub connection.
Discussion
First of all, I'm not very tech savvy. Have a Plusnet hub and been OK since October last year. 3 days ago, all devices connected to the hub won't connect any more. Wife's work laptop, daughters laptop, I-Phone, I-Pod and my phone. I've tried a re-set on the hub, factory reset on the phones etc. All we keep getting is a link to Plusnet hub site when trying to connect.
Hub is lit up blue, shows connected, just no device can connect. Am I missing something really obvious? Have tried entering the hub and password about 20 times now to no avail.
Hub is lit up blue, shows connected, just no device can connect. Am I missing something really obvious? Have tried entering the hub and password about 20 times now to no avail.
Ignore the idiot above, everyone else does.
I'd suggest that if all the lights on the hub are as expected, that you're better off phoning PlusNet's customer support, they're more likely to run through tests with you to determine if it's an issue with the router, or a problem with your line.
HTH
I'd suggest that if all the lights on the hub are as expected, that you're better off phoning PlusNet's customer support, they're more likely to run through tests with you to determine if it's an issue with the router, or a problem with your line.
HTH
A call to Plusnet will more than likely resolve your problems however their routers (your hub?) do not have the best reputation. My builder was having no end of issues with his (Wi-Fi) and he swapped it out for a TP-Link device and it's now fine. I'm also on Plusnet but have a business line and put in my own Draytek device which is rock solid.
Mammasaid said:
Ignore the idiot above, everyone else does.
I'd suggest that if all the lights on the hub are as expected, that you're better off phoning PlusNet's customer support, they're more likely to run through tests with you to determine if it's an issue with the router, or a problem with your line.
HTH
You didn't though you sweetheart?I'd suggest that if all the lights on the hub are as expected, that you're better off phoning PlusNet's customer support, they're more likely to run through tests with you to determine if it's an issue with the router, or a problem with your line.
HTH
Anyhoo , as i said, there are many complaints about the poor quality of the Plusnet hub, and many are recommending (funnily enough like the poster above) binning it and replacing it with something more reliable.
And good luck with getting through to CS.
Alucidnation said:
You didn't though you sweetheart?
Anyhoo , as i said, there are many complaints about the poor quality of the Plusnet hub, and many are recommending (funnily enough like the poster above) binning it and replacing it with something more reliable.
And good luck with getting through to CS.
I didn't, however I was suggesting the OP did, as the 'advice' you were giving wasn't helpful.Anyhoo , as i said, there are many complaints about the poor quality of the Plusnet hub, and many are recommending (funnily enough like the poster above) binning it and replacing it with something more reliable.
And good luck with getting through to CS.
'Anyhoo', by calling you out, you've actually given some advice which the OP could use, thank you.
Now let's stop the name calling and be nice to each other, god knows there's enough crap in this place.
Mammasaid said:
Ignore the idiot above, everyone else does.
I'd suggest that if all the lights on the hub are as expected, that you're better off phoning PlusNet's customer support, they're more likely to run through tests with you to determine if it's an issue with the router, or a problem with your line.
HTH
Tried, can't get through. 52 mind on hold last time I tried. Is it case of just plugging any router in? Have a spare, new BT Hub they sent by mistake. I'd suggest that if all the lights on the hub are as expected, that you're better off phoning PlusNet's customer support, they're more likely to run through tests with you to determine if it's an issue with the router, or a problem with your line.
HTH
Was with BT for 20 years, never a problem then the line went down. They were adamant it was at my end. Off for over a week, 2 days off to wait in for an engineer, then back on. Problem was their end underground. Moment of madness I cancelled. Should have just stayed with them.
You could, however it would need you to get all of the setting from the Plusnet router and ensure that they are the same on the BT home hub.
Have you tried accessing the admin page of the router, the details of how to are usually on the router somewhere?
It's normally a case of opening a browser and entering the following details;
Connect to your router
Enter the IP of your router in your browser's address bar. The IP should be 192.168.1.254 unless you've changed it.
If you're asked to log in, enter your router username and password.
Have you tried accessing the admin page of the router, the details of how to are usually on the router somewhere?
It's normally a case of opening a browser and entering the following details;
Connect to your router
Enter the IP of your router in your browser's address bar. The IP should be 192.168.1.254 unless you've changed it.
If you're asked to log in, enter your router username and password.
Mammasaid said:
Alucidnation said:
You didn't though you sweetheart?
Anyhoo , as i said, there are many complaints about the poor quality of the Plusnet hub, and many are recommending (funnily enough like the poster above) binning it and replacing it with something more reliable.
And good luck with getting through to CS.
I didn't, however I was suggesting the OP did, as the 'advice' you were giving wasn't helpful.Anyhoo , as i said, there are many complaints about the poor quality of the Plusnet hub, and many are recommending (funnily enough like the poster above) binning it and replacing it with something more reliable.
And good luck with getting through to CS.
'Anyhoo', by calling you out, you've actually given some advice which the OP could use, thank you.
Now let's stop the name calling and be nice to each other, god knows there's enough crap in this place.
And you did start with the name calling BTW.
Mammasaid said:
You could, however it would need you to get all of the setting from the Plusnet router and ensure that they are the same on the BT home hub.
Have you tried accessing the admin page of the router, the details of how to are usually on the router somewhere?
It's normally a case of opening a browser and entering the following details;
Connect to your router
Enter the IP of your router in your browser's address bar. The IP should be 192.168.1.254 unless you've changed it.
If you're asked to log in, enter your router username and password.
Tried. Doesn't do anything. Just constantly re-directs to Plusnet sign in/settings page. Doing my swede in now. It all seems to have happened when the wife's works laptop certificate expired. Not been the same since then. Might just be a coincidence?Have you tried accessing the admin page of the router, the details of how to are usually on the router somewhere?
It's normally a case of opening a browser and entering the following details;
Connect to your router
Enter the IP of your router in your browser's address bar. The IP should be 192.168.1.254 unless you've changed it.
If you're asked to log in, enter your router username and password.
MDMA . said:
Mammasaid said:
You could, however it would need you to get all of the setting from the Plusnet router and ensure that they are the same on the BT home hub.
Have you tried accessing the admin page of the router, the details of how to are usually on the router somewhere?
It's normally a case of opening a browser and entering the following details;
Connect to your router
Enter the IP of your router in your browser's address bar. The IP should be 192.168.1.254 unless you've changed it.
If you're asked to log in, enter your router username and password.
Tried. Doesn't do anything. Just constantly re-directs to Plusnet sign in/settings page. Doing my swede in now. It all seems to have happened when the wife's works laptop certificate expired. Not been the same since then. Might just be a coincidence?Have you tried accessing the admin page of the router, the details of how to are usually on the router somewhere?
It's normally a case of opening a browser and entering the following details;
Connect to your router
Enter the IP of your router in your browser's address bar. The IP should be 192.168.1.254 unless you've changed it.
If you're asked to log in, enter your router username and password.
I think we're talking at cross purposes 
Now that you're connected to the Plusnet hub, open up a browser (Chrome, Internet Explorer, Safari, etc.)
Type in 192.168.1.254 in the address bar
Look on the router for the Admin username and password
Log in with the details above.
What do you see?
Now that you're connected to the Plusnet hub, open up a browser (Chrome, Internet Explorer, Safari, etc.)
Type in 192.168.1.254 in the address bar
Look on the router for the Admin username and password
Log in with the details above.
What do you see?
Use a computer (not smartphone) for this:
Open a cmd prompt (press and hold the Windws key and tap R then release both keys, type cmd in the box that appears - hit OK) - You should see a black window with some text in it.
Type ipconfig /all
Look within the text for the Default Gateway address, probably 192.168. something - you might get 0.1, 1.1, 0.254 or 1.254
Mine is 192.168.0.1 for example but when I was with Virgin, it was 192.168.1.1
This is the address you need to type into your web browser address bar to log into your plusnet router. Unless you have changed them, the username and password will be on a label on the hub somewhere (probably on the base).
If all else fails, find the reset button on the router, press it in with a paperclip or similar and hold it in for about 10 seconds or until the power light starts flashing. Release the button and let the router reboot - see if it allows internet access, if not, repeat above ref finding gateway address.
Open a cmd prompt (press and hold the Windws key and tap R then release both keys, type cmd in the box that appears - hit OK) - You should see a black window with some text in it.
Type ipconfig /all
Look within the text for the Default Gateway address, probably 192.168. something - you might get 0.1, 1.1, 0.254 or 1.254
Mine is 192.168.0.1 for example but when I was with Virgin, it was 192.168.1.1
This is the address you need to type into your web browser address bar to log into your plusnet router. Unless you have changed them, the username and password will be on a label on the hub somewhere (probably on the base).
If all else fails, find the reset button on the router, press it in with a paperclip or similar and hold it in for about 10 seconds or until the power light starts flashing. Release the button and let the router reboot - see if it allows internet access, if not, repeat above ref finding gateway address.
Gassing Station | Computers, Gadgets & Stuff | Top of Page | What's New | My Stuff