Iphone Activation lock help please

[tight fart]

My Mum (89) has somewhow locked her Iphone.
I have the details as I set it up, but it keeps saying they are wrong.
The details I have allow me to log into her icloud on the PC and set a new phone up.
The problem is she hasn't backed the phone up in over a year.
Any ideas?

[The_Jackal]

If you can get into her iCloud can't you turn on backup from there or unlock/reset password?

[pozi]

The_Jackal said:

If you can get into her iCloud can't you turn on backup from there or unlock/reset password?

According to Apple if you forget your devices passcode the only option is to erase it and restore it.

[alorotom]

if you can access the website then you should be able to access the phone also, or is it the pin thats been forgotten?

Can you not connect to itunes and backup then restore from the backup?

[tight fart]

Thanks all sorted after 30 mins on the phone to Apple tech support.
Nothing had been forgotten I had the correct passwords etc.
The first technical help seemed to have less of an idea than me, the second basically deleted
the account and then created a new one and added the old phone to it.
So now all working and backed up.