Spotify problems.
Discussion
My family use Spotify and we're paying quite a bit for the service, but it's not going well. I've been tasked to fix it even though I never use it.!!!!
First issue is that when my daughter uses Google assistant to play play lists, it ignores the Spotify playlist and just plays random songs (but from that artist). Is that normal or should it play the Spotify playlist?
My wife finds that using Google assistant to play play lists it just brings up an error saying there was a problem (nothing else). It will play individual tracks though.
This has all starterd since we moved from a free trial of individual accounts to a paid service.
My wife spoke to someone at Spotify earlier and all they could suggest was deleting and reinstalling Spotify and assistant, but that's made no difference. So they suggested contacting Google!
In looking at the setting I've also noticed that my wife's phone UI is different to mine even though we have exactly the same version on exactly the same phones (Galaxy S7)
Her library view looks different to mine, and in the setting she has some options completely missing (like car view). Even the settings button is different. Mine is in the library screen, hers is on the home screen.
My kids phones all look like mine even though they are older (Galaxy S5 and Ace).
Any ideas what to try next? We're at the point of just cancelling Spotify because so many things don't work and it's not worth the grief to me!
First issue is that when my daughter uses Google assistant to play play lists, it ignores the Spotify playlist and just plays random songs (but from that artist). Is that normal or should it play the Spotify playlist?
My wife finds that using Google assistant to play play lists it just brings up an error saying there was a problem (nothing else). It will play individual tracks though.
This has all starterd since we moved from a free trial of individual accounts to a paid service.
My wife spoke to someone at Spotify earlier and all they could suggest was deleting and reinstalling Spotify and assistant, but that's made no difference. So they suggested contacting Google!
In looking at the setting I've also noticed that my wife's phone UI is different to mine even though we have exactly the same version on exactly the same phones (Galaxy S7)
Her library view looks different to mine, and in the setting she has some options completely missing (like car view). Even the settings button is different. Mine is in the library screen, hers is on the home screen.
My kids phones all look like mine even though they are older (Galaxy S5 and Ace).
Any ideas what to try next? We're at the point of just cancelling Spotify because so many things don't work and it's not worth the grief to me!
Edited by 98elise on Wednesday 27th February 20:26
The first things are not a Spotify problem but a Google problem.
My Amazon Alexa plays all my playlists from Spotify wonderfully, the only issues have been me forgetting the playlist names but she often sorts that out for me since she's smarter than I am.
Getting Google to do the same thing has proved impossible, to the point I have now given up and won't use it. The best I can get from Google (un)assistant is to play random music from Spotify or tell me about the help pages! Beyond useless.
No clue why the interface is different for your wife, can only assume Android version difference or app version difference. All mine look the same on all my devices.
My Amazon Alexa plays all my playlists from Spotify wonderfully, the only issues have been me forgetting the playlist names but she often sorts that out for me since she's smarter than I am.
Getting Google to do the same thing has proved impossible, to the point I have now given up and won't use it. The best I can get from Google (un)assistant is to play random music from Spotify or tell me about the help pages! Beyond useless.
No clue why the interface is different for your wife, can only assume Android version difference or app version difference. All mine look the same on all my devices.
Cant say ive noticed the same as long as you link a Spotify account to the home app it play's everything ive asked for although every individual has their own account & home set-up for them we don't share homes
If you're turned off search history/tracking then GH becomes dumb it can't understand play music from Spotify
If you're turned off search history/tracking then GH becomes dumb it can't understand play music from Spotify
poing said:
The first things are not a Spotify problem but a Google problem.
My Amazon Alexa plays all my playlists from Spotify wonderfully, the only issues have been me forgetting the playlist names but she often sorts that out for me since she's smarter than I am.
Getting Google to do the same thing has proved impossible, to the point I have now given up and won't use it. The best I can get from Google (un)assistant is to play random music from Spotify or tell me about the help pages! Beyond useless.
No clue why the interface is different for your wife, can only assume Android version difference or app version difference. All mine look the same on all my devices.
My wife solved the Google assistant problem, they were using the wrong commands (or words in the around order). Seems you were right about it being a Google problem.My Amazon Alexa plays all my playlists from Spotify wonderfully, the only issues have been me forgetting the playlist names but she often sorts that out for me since she's smarter than I am.
Getting Google to do the same thing has proved impossible, to the point I have now given up and won't use it. The best I can get from Google (un)assistant is to play random music from Spotify or tell me about the help pages! Beyond useless.
No clue why the interface is different for your wife, can only assume Android version difference or app version difference. All mine look the same on all my devices.
The interface is a real mystery. The Spotify version numbers are identical, and she's deleted the app and reinstalled it's couple of times. It's like she has an older UI. Thee are quite a few differences.
poing said:
Interesting, I'll try talking like Yoda when I use Google to see if that helps.
It seems you need to be very precise with Google. It was literally the order of the words being used that caused the problem.It's amazing that Google and Amazon can be so far apart in their user experience.
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