Ups charges on warranty replacement?

[5678]

Sent off a unifi usg to the USA for warranty repair. They are sending me a new one from China to replace it.
It’s been marked as warranty replacement, but I’ve just had contact from ups wanting £37.50 of “Government charges” & “brokerage fee”?
The mail states the value used for “calculation of duty based fees is £0.00” which makes it more confusing. There is £0 vat being applied too.

Can anyone shed any light on this? Going to call them in the morning.

[Somebody]

Sounds like it's UPS charging an admin fee for importing/clearing it on your/Ubiquiti's behalf.

As I see it you have 3 options:
- request Ubiquiti to reimbuse you
- ask UPS to bill Ubiqiuiti (it's their courier account)
- or refuse to pay but let Ubiquiti know as it's up to Ubiquiti to have the warranty replacement sent to your door at no cost to you

Edited by Somebody on Thursday 28th February 12:36

[5678]

Spoke to UPS today. It's VAT being applied and a handling fee.

Technically, Ubiquiti are doing me a favour as the USG was 18 months old when it bricked. The £36 fee is less than a new one so I'll suck it up.