Unusual login problem to Barclaycard website, paying bills.
Discussion
I normally login via their website and use Lastpass this works flawlessly. Each time I've tried to login over the last few days website comes up with-
"System Error
We're sorry there was a problem - we were unable to process your request and as a precaution you have been logged out. Please log back in to continue using mybarclaycard."
The web address returning this message is https://as2r-clb-bcc4-bcol.barclaycard.co.uk/ecom/...
Over the last few days there are reports of their phone app having problems but not their https webpage.
Rang Barclaycard yesterday and they said there was a problem and would be fixed in a hour, 24 hours later same thing, re-rang Barclaycard and they say they are not having any problems.
Whilst talking they got me to login and they cannot see any info been sent when I'm entering my login details.
The weird kicker is I've cleared my browser/s virus scanned malwarbytes ect, rebooted router tried different laptops and Opera Chrome Edge Brave and Firefox and also on my moblie phone browsers connected to my home wifi and all error with the same message.
While talking to Barclaycard i told them i would try logging in using my phone using giffgaff 4g ruling out my home network and again i get the same error and Barclaycard cannot see data exchanged as i try to login, I then tried to login with incorrect username/password hoping to see a access denied or some other error but its the same message as above which rules out a password issue.
I downloaded theBarclaycard app to my phone and set it up and it logs in to Barclaycard fine. To me it seems to be a Barclaycard issue i also checked there certificates which are correct.
Any thoughts.
"System Error
We're sorry there was a problem - we were unable to process your request and as a precaution you have been logged out. Please log back in to continue using mybarclaycard."
The web address returning this message is https://as2r-clb-bcc4-bcol.barclaycard.co.uk/ecom/...
Over the last few days there are reports of their phone app having problems but not their https webpage.
Rang Barclaycard yesterday and they said there was a problem and would be fixed in a hour, 24 hours later same thing, re-rang Barclaycard and they say they are not having any problems.
Whilst talking they got me to login and they cannot see any info been sent when I'm entering my login details.
The weird kicker is I've cleared my browser/s virus scanned malwarbytes ect, rebooted router tried different laptops and Opera Chrome Edge Brave and Firefox and also on my moblie phone browsers connected to my home wifi and all error with the same message.
While talking to Barclaycard i told them i would try logging in using my phone using giffgaff 4g ruling out my home network and again i get the same error and Barclaycard cannot see data exchanged as i try to login, I then tried to login with incorrect username/password hoping to see a access denied or some other error but its the same message as above which rules out a password issue.
I downloaded theBarclaycard app to my phone and set it up and it logs in to Barclaycard fine. To me it seems to be a Barclaycard issue i also checked there certificates which are correct.
Any thoughts.
No not anyone else's i can get to login for me, idea 
just give me your login details and i'll try 
The only thing i can think of is regional error NW London or Http puts/gets but you say you can login no problem.
That's why I tried the giffgaff phone data network to separate and rule out all my home wifi and laptops and network. But their phone app works.
Puzzling, may try later down at my inlaws.
just give me your login details and i'll try The only thing i can think of is regional error NW London or Http puts/gets but you say you can login no problem.
That's why I tried the giffgaff phone data network to separate and rule out all my home wifi and laptops and network. But their phone app works.
Puzzling, may try later down at my inlaws.
Pay you bill!!! can barely pay mine
Just tried on Egde with F12
after entering user/pass these were first responses
Response headers
Cache Control
public, must-revalidate, max-age=1800, no-cache, no-store, no-cache, no-store, must-revalidate, max-age=1800, no-store, no-cache, must-revalidate, post-check=0, pre-check=0, false
set-cookie: CrossSaleDetailsContext=""; Domain=.barclaycard.co.uk; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
The must revalidate sticks out mabe they want me to use lost paasword to recheck my details
The set cookie date of 1970 looks a bit out of date..
Just tried on Egde with F12
after entering user/pass these were first responses
Response headers
Cache Control
public, must-revalidate, max-age=1800, no-cache, no-store, no-cache, no-store, must-revalidate, max-age=1800, no-store, no-cache, must-revalidate, post-check=0, pre-check=0, false
set-cookie: CrossSaleDetailsContext=""; Domain=.barclaycard.co.uk; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
The must revalidate sticks out mabe they want me to use lost paasword to recheck my details
The set cookie date of 1970 looks a bit out of date..
Edited by souper on Friday 1st March 17:52
souper said:
Pay you bill!!! can barely pay mine
Just tried on Egde with F12
after entering user/pass these were first responses
Response headers
Cache Control
public, must-revalidate, max-age=1800, no-cache, no-store, no-cache, no-store, must-revalidate, max-age=1800, no-store, no-cache, must-revalidate, post-check=0, pre-check=0, false
set-cookie: CrossSaleDetailsContext=""; Domain=.barclaycard.co.uk; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
The must revalidate sticks out mabe they want me to use lost paasword to recheck my details
The set cookie date of 1970 looks a bit out of date..
Must revalidate has nothing to do with your password, it just means that the response cannot be served stale from cache (after max-age of 1800 seconds) it must be revalidated, but it is superseded by the headers no-cache and no-store which mean it must not be cached or stored at all.Just tried on Egde with F12
after entering user/pass these were first responses
Response headers
Cache Control
public, must-revalidate, max-age=1800, no-cache, no-store, no-cache, no-store, must-revalidate, max-age=1800, no-store, no-cache, must-revalidate, post-check=0, pre-check=0, false
set-cookie: CrossSaleDetailsContext=""; Domain=.barclaycard.co.uk; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly
The must revalidate sticks out mabe they want me to use lost paasword to recheck my details
The set cookie date of 1970 looks a bit out of date..
That set cookie header is trying to delete a cookie by setting the expires to the past - this is an rfc compliant method to delete a cookie, but some browsers have been known to retain them anyway.
It might have been a short term cookie that gets removed when you login or It might be that your browser is configured to retain cookies even when they are expired.
No that's good info, two of you on Pistonheads have logged in that proves that barclaycard site is working ok.
I'll give it a day or two then do a password reset, or try logging in on someone else's pc location, that it doesn't work on mobile 4g website but does on their newly installed App would put me tracing down my account profile/password errors.
I'll give it a day or two then do a password reset, or try logging in on someone else's pc location, that it doesn't work on mobile 4g website but does on their newly installed App would put me tracing down my account profile/password errors.
Just to update this with the solution...
Tried using login details at my brothers and it failed just the same as my Barclaycard original system error proving fault was at Baclaycard somewhere.
Today I tried another method instead of using my original username I entered the long credit card number and my same passcode this time I got way further and it brought up the page asking for 2 digits/letters from memorable name, unfortunately it got me to another Barclaycard System Error message-
[i] Sorry, the details you've entered couldn't be recognised, please check and try again.
Forgotten your secure login details? Please use the 'Forgotten' links on the login screens for options to reset your details online or over the phone.
For more information, please check the FAQs on the right hand side of this screen.
To help us protect your account there are a limited number of login attempts available. If we're unable to confirm your identity, your account will automatically be locked. [/i]
My memorable name is correct, rang Barclaycard and eventually got through to their tech support and he could see I was using the correct details he reset memorable digit/letters this allowed me to login using my long card number, fine, logged out tried to come in again on my original username this failed as per all previous attempts, Re logged in using long card number and was advised to change my username via the details page which I did then logged out and using newly created username I was able to login no problem. I suspect Barclaycard had a corrupted user profile for me. All fine now.
Before finishing call with tech support I asked could I re-change my login username to the original that was corrupt he said I could, but when I tried it errored with not meeting their login criteria even though the new username I set-up uses the same amount of letters numbers, I suspect just like most logins once you've changed your username it will not allow you to reuse older login details.
Been a pain in the ass, hope it helps someone else if you hit the same problem.
Tried using login details at my brothers and it failed just the same as my Barclaycard original system error proving fault was at Baclaycard somewhere.
Today I tried another method instead of using my original username I entered the long credit card number and my same passcode this time I got way further and it brought up the page asking for 2 digits/letters from memorable name, unfortunately it got me to another Barclaycard System Error message-
[i] Sorry, the details you've entered couldn't be recognised, please check and try again.
Forgotten your secure login details? Please use the 'Forgotten' links on the login screens for options to reset your details online or over the phone.
For more information, please check the FAQs on the right hand side of this screen.
To help us protect your account there are a limited number of login attempts available. If we're unable to confirm your identity, your account will automatically be locked. [/i]
My memorable name is correct, rang Barclaycard and eventually got through to their tech support and he could see I was using the correct details he reset memorable digit/letters this allowed me to login using my long card number, fine, logged out tried to come in again on my original username this failed as per all previous attempts, Re logged in using long card number and was advised to change my username via the details page which I did then logged out and using newly created username I was able to login no problem. I suspect Barclaycard had a corrupted user profile for me. All fine now.
Before finishing call with tech support I asked could I re-change my login username to the original that was corrupt he said I could, but when I tried it errored with not meeting their login criteria even though the new username I set-up uses the same amount of letters numbers, I suspect just like most logins once you've changed your username it will not allow you to reuse older login details.
Been a pain in the ass, hope it helps someone else if you hit the same problem.
souper said:
Riley Blue said:
Have you used the Barclaycard phone app instead? I've never had any problems with it.
No that worked fine it was just their https website.It was a bee in my bonnet that I wanted to get to the bottom of.
Edited by souper on Wednesday 6th March 13:36
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