Zen Revised Pricing

[Mr Pointy]

I've just seen a discussion over on another forum about changes to Zen pricing not being offered to existing customers. If you are on Unlimited Fibre 1 you may be paying around £47 a month : Zen have dropped UF 1 to £37/mo for new customers & promise no prices rises ever. It doesn't look like they are telling existing customers about the change though which is a bit poor.

It seems you might be able to get the new rate if you sign up for another 12 month contract but it's unclear if you can get the new rate without signing up. As an existing customer you could end up paying £10/mo more than a new customer for exactly the same service.

[NoTreadLeft]

Good tip - thanks. I'm still paying the old rate so they'll be getting a call from me tomorrow!

[jjones]

same, thanks for the headsup

[Mr Pointy]

I should that other plans such as UF 2 may have changed price as well. I only read about the UF 1 price changing.

[jjones]

Just rang about UF 2, think it is now 46 instead of around 60.

Phone call took 1 minute and the call handlers were extremely pleasant (as always).

ring them up.

Thanks OP

[Mr Pointy]

jjones said:

Just rang about UF 2, think it is now 46 instead of around 60.

Phone call took 1 minute and the call handlers were extremely pleasant (as always).

ring them up.

Thanks OP

Did you have to take out another 12 month contract?

[Mr Happy]

I had a look on the customer portal, currently on UF2 which was showing as 22.99/month, clicked on upgrade service and it accepted an order with 0 cost for UF2 at 18.99/month (all plus vat and line rental).

Will give them a call to make sure it's all ok tomorrow.

[anonymous-user]

Eh? I’ve been on Unlimited Fibre 2 for about 4 years, costs me £35.40 inc VAT and always has. Am I doing it wrong?

[jjones]

Mr Pointy said:

Did you have to take out another 12 month contract?

Yes, but have been with them for around 15 years so not a problem.

[.:ian:.]

Just regraded online, happened pretty much instantly, reduced UF1 to £20/mo down from £27 Inc vat.
They even sent me a credit note for £3.60 for the rest on the month pro-rata?

[jonwm]

Zen was my first broadband back in the late 90's I reckon.
512mb I think it was.
Never had any issues with them. Didn't realise they were still going

[NoTreadLeft]

wormus said:

Eh? I’ve been on Unlimited Fibre 2 for about 4 years, costs me £35.40 inc VAT and always has. Am I doing it wrong?

Does that include line rental? If not, UF2 is now down to £28.99 so worth giving them a call. If it does include the line then you got a good deal - stay with it!

Thanks to the Op I just switched 2 lines over to the new package price, saving me £16 a month...

[mizx]

Thanks for the heads up had no idea. I was wondering/hoping they would do this, I've had an order with 'Truespeed' for 200/200 fttp for 9 months now they still don't have 30% in this area and I've wanted to cancel based on poor feedback I'm seeing.

[Mr Pointy]

I'm glad the post has proven useful but it's clear there must be a lot of subscribers (if not the majority) who are unknowingly paying the higher rate. It's disappointing Zen are acting like this.

[PugwasHDJ80]

mizx said:

Thanks for the heads up had no idea. I was wondering/hoping they would do this, I've had an order with 'Truespeed' for 200/200 fttp for 9 months now they still don't have 30% in this area and I've wanted to cancel based on poor feedback I'm seeing.

Poor feedback with Zen?

That would be a surprise- normally they are top of every customer satisfaction rating going.

Certainly i've never had any issues with them- I had a problem a while ago and their helpdesk guy actively monitored my line on a weekly and basis and phoned me whenerver he spotted a problem to find out what might be causing it!

[Dr_Rick]

For those not in the know: what's the difference between UF1 and UF2 other than £1.99pcm?

[Mr Pointy]

Dr_Rick said:

For those not in the know: what's the difference between UF1 and UF2 other than £1.99pcm?

Upload & download speed is greater on UF 2 - 17/66 as opposed to 6/35 (Mb/s)

[mizx]

PugwasHDJ80 said:

Poor feedback with Zen?

That would be a surprise- normally they are top of every customer satisfaction rating going.

Certainly i've never had any issues with them- I had a problem a while ago and their helpdesk guy actively monitored my line on a weekly and basis and phoned me whenerver he spotted a problem to find out what might be causing it!

No no not Zen, Truespeed

I've never actually dealt with Zen over the phone but I know they're good, Truespeed and Gigaclear are putting in a lot of fibre around here, but I've seen some poor feedback lately (see Google).

I've been with Zen for 4 years since I left A&A (also great CS) - I've had an order with Truespeed for 200/200 for getting on for 9 months, they've not hit their 30% uptake yet as far as I know - it's been more than 6 months so I can cancel, this has just given me the impetus to get on and do it, I'll be calling Zen as soon as I get the confirmation - I'm paying Zen ~£50 for 38mbit, Truespeed quoted roughly the same, but I'd rather stay with what I know is good than an unknown.

Edited by mizx on Tuesday 5th March 13:21

[Mr Pointy]

I'm sure Zen have changed the pricing yet again. When I started this post UF1 was £37 & UF2 was £38.99. I've checked again today & now UF1 is down to £29.99. This really pisses me off as I, & several others, have taken out new 12 month contracts at £37 & new customers are again getting a much cheaper price of £30.

Can anyone else confirn they are paying £37 for UF1?

If they are then this is clearly shoddy practice by Zen: I wonder if they are struggling now & are getting desperate to suck in more customers?

[bitchstewie]

I've been looking at changing supplier and checked Zen last night and thought they had reduced the price from when I last looked.

I guess they have.