Cayenne service costs!

[gd]

Has anyone else had this problem?

I bought a new 2017 Cayenne Diesel about 16 months ago, and it is now approaching the 20k mile service. The car has been fantastic to be fair, it has not missed a beat so far and has been a great motorway cruiser.

I had a look at the Porsche website, and the service price for a second edition Cayenne (2011 onwards) is listed at 460 inc. VAT, which is a lot of what is effectively an oil change and an inspection, but to keep the stamp in the book I was going to suck it up. Of course this didn't include the brake fluid change at another £100...

However, I was then quoted £635 just for the minor service from the OPC. When I questioned this they said they had no lower price on their system, and didn't seem to understand why I thought it would be less than that. When I pointed them at the Porsche website they said that was for the earlier vehicle, even through it clearly said this was for the E2/2011 onwards car. Pointing out that this was also more than they charged for a minor service on a GT3 didn't seem to help either.

I rang a few other OPCs for comparison, and they prices were all different and ranged from £600 to £650! So much for fixed menu pricing!

Am I missing something here? Apart from the obvious (the OPC just want to charge a fortune for something I cannot avoid and expect me to suck it up)?

I am pretty unimpressed to be honest. I own 4 p-cars and in all other cases the service charges have been as advertised. Are we now seeing a move away from this and some serious rises in service costs?

All comments/help appreciated, thanks.

[gd]

So I just spoke to Porsche GB Customer Service to ask their opinion. Their response was...

- They don't set the price of servicing
- Their website clearly states that not all OPCs participate in the fixed price menu servicing
- They are reviewing the fixed price servicing offer at the moment

So I asked which OPCs do participate in the fixed price servicing, and after a bit of checking they said none do. When I asked why it was therefore still on their website, they couldn't give an answer. I did explain that I thought this might be a bit misleading and a somewhat poor experience for their customers, which they agreed with!

I did ask them if they thought £700 for an oil change and a quick check over on a Cayenne was reasonable, and of course they didn't comment. But they did suggest that I should shop around between OPCs.

I guess I am stuck (as many of us are) in that buying a new car from them with a warranty means I have to bend over and take it so that the warranty remains valid. Or maybe I will just buy used cars now and get them serviced outside of the OPC network, at least then I won't need the Vaseline.

So to those of you like me that have to go to the OPC for a service, brace yourselves.... if they want £700 for a minor service on a Cayenne I don't want to think what a major on a GT3 RS will look like now...

[AW10]

I successfully reduced the cost of the 4 year service on my BGTS (still under warranty) at my local OPC by asking them to price match an indie. Worth a try; saved me about 20%.

Porsche's service costs make BMW M car service costs look cheap.

[Green1man]

You don’t have to have it serviced at OPC to maintain Warranty, that is not allowed under EU rules, basically just have it done at an indie.

[gd]

Green1man said:

You don’t have to have it serviced at OPC to maintain Warranty, that is not allowed under EU rules, basically just have it done at an indie.

Is this really true? I thought Porsche insisted on their own servicing in order to honour any warranty work?

If so then I am there... the difference in cost is now staggering

[Twinfan]

It's true for the duration of the initial warranty, however you need to consider the extended warranty offered by Porsche. if you plan to extend the warranty you'll need an OPC stamp for the last service.

Other things to consider are the resale value of a set of OPC stamps, goodwill and trade-in ease at an OPC with indy servicing and how well known and respected the indy is etc.