Scammed on ebay and need help with next steps
Discussion
Hi Everyone,
First let me say that I am keeping some things a bit vague because for all I know this person could be a member of this board sadly (Better safe than sorry.)
So I sold an item on eBay. I sell the odd item that is surplus to requirement. very little going on.
1) I sold fully working, electrical item X to a buyer.
2) Buyers funds take ages to show up and as per eBay advice, item wasn't posted until the funds had cleared.In the meantime the buyer was hassling almost daily, telling me funds had cleared his side etc etc.
3) Once funds had cleared, I sent the parcel tracked, signed for, and extra insurance, Extremely well packed. I even sent photo evidence of tracking slip, letting him know it had been sent.
4) Fast forward 6 weeks, user is claiming he never received the parcel. Weird that... he goes from pestering daily to 6 weeks of no comms, just waiting for said parcel to turn up. He opened a dispute and now wants the money back.
5) In my reply to the dispute I sent both a copy of the post office slip, proof of delivery, including the signature of the person who signed for it (Him).
6) This morning I get an email telling me they have found in favor of the buyer.
I cannot see what more I could have actually done as a seller. I don't really care about the money so much, but how PayPal can be so moronic (it was paid via PayPal). I have all the proof.
Paypal say they wont reconsider unless there is additional evidence. What should be my next steps? I am thinking:
1) Police fraud report
2) Dispute it and stop the refund.
3) If required, small claims court against PayPal.
I think in future I will stick to selling it to CEX, ok prices may be a bit lower but it is safe. To my mind, with PROOF of sending and PROOF of delivery it should be blatantly obvious whats going on here.
They picked on the wrong person here thats for sure.
First let me say that I am keeping some things a bit vague because for all I know this person could be a member of this board sadly (Better safe than sorry.)
So I sold an item on eBay. I sell the odd item that is surplus to requirement. very little going on.
1) I sold fully working, electrical item X to a buyer.
2) Buyers funds take ages to show up and as per eBay advice, item wasn't posted until the funds had cleared.In the meantime the buyer was hassling almost daily, telling me funds had cleared his side etc etc.
3) Once funds had cleared, I sent the parcel tracked, signed for, and extra insurance, Extremely well packed. I even sent photo evidence of tracking slip, letting him know it had been sent.
4) Fast forward 6 weeks, user is claiming he never received the parcel. Weird that... he goes from pestering daily to 6 weeks of no comms, just waiting for said parcel to turn up. He opened a dispute and now wants the money back.
5) In my reply to the dispute I sent both a copy of the post office slip, proof of delivery, including the signature of the person who signed for it (Him).
6) This morning I get an email telling me they have found in favor of the buyer.
I cannot see what more I could have actually done as a seller. I don't really care about the money so much, but how PayPal can be so moronic (it was paid via PayPal). I have all the proof.
Paypal say they wont reconsider unless there is additional evidence. What should be my next steps? I am thinking:
1) Police fraud report
2) Dispute it and stop the refund.
3) If required, small claims court against PayPal.
I think in future I will stick to selling it to CEX, ok prices may be a bit lower but it is safe. To my mind, with PROOF of sending and PROOF of delivery it should be blatantly obvious whats going on here.
They picked on the wrong person here thats for sure.
1) Police fraud report
2) Dispute it and stop the refund.
3) If required, small claims court against PayPal.1) Police fraud report
1) Waste of time, they don't care.
2) Bad idea, they will come after you for the money.
3) If you have the evidence you would likely win a case but it won't be easy.
Option 4) Suck it up and never sell "electrical items" especially mobile phones on e-bay EVER.
2) Dispute it and stop the refund.
3) If required, small claims court against PayPal.1) Police fraud report
1) Waste of time, they don't care.
2) Bad idea, they will come after you for the money.
3) If you have the evidence you would likely win a case but it won't be easy.
Option 4) Suck it up and never sell "electrical items" especially mobile phones on e-bay EVER.
If you sent it special delivery and its signed for, and someone signed it and you have evidence, then you surely have a case with the Post Office to get some recompense? I would inform PayPal as you paid special delivery and have evidence of signature that you will refund once you get the refund from the post office for losing your parcel?
Unfortunately PayPal/ebay will always find in favour of buyer, regardless, and hope the small seller wont challenge the big corporate.
Unfortunately PayPal/ebay will always find in favour of buyer, regardless, and hope the small seller wont challenge the big corporate.
coldel said:
If you sent it special delivery and its signed for, and someone signed it and you have evidence, then you surely have a case with the Post Office to get some recompense?
Why? They have proof it was delivered.coldel said:
I would inform PayPal as you paid special delivery and have evidence of signature that you will refund once you get the refund from the post office for losing your parcel?
Unfortunately it doesn't work like that, PayPal will deduct it from your account and refund it automatically, you have no say in it.NGee said:
coldel said:
If you sent it special delivery and its signed for, and someone signed it and you have evidence, then you surely have a case with the Post Office to get some recompense?
Why? They have proof it was delivered.coldel said:
I would inform PayPal as you paid special delivery and have evidence of signature that you will refund once you get the refund from the post office for losing your parcel?
Unfortunately it doesn't work like that, PayPal will deduct it from your account and refund it automatically, you have no say in it.As far as I know, if your PayPal balance is zero PayPal cannot just withdraw the money without your permission as they do not have contractual authority to withdraw direct from your bank account - happy to be told otherwise but because PP and your bank account are linked, it does not allow PP to withdraw from your bank account.
coldel said:
As far as I know, if your PayPal balance is zero PayPal cannot just withdraw the money without your permission as they do not have contractual authority to withdraw direct from your bank account - happy to be told otherwise but because PP and your bank account are linked, it does not allow PP to withdraw from your bank account.
Wrong - they can and they do!
t! I actually don't know anybody who still uses it to sell. stevensdrs said:
1) Police fraud report
2) Dispute it and stop the refund.
3) If required, small claims court against PayPal.1) Police fraud report
1) Waste of time, they don't care.
2) Bad idea, they will come after you for the money.
3) If you have the evidence you would likely win a case but it won't be easy.
Option 4) Suck it up and never sell "electrical items" especially mobile phones on e-bay EVER.
I would change option 4 to 'never sell ANYTHING on ebay EVER'. If you're (daft enough to be) selling on ebay start from the position of expecting to lose both your item and the money - any outcome other than that should be a nice surprise.2) Dispute it and stop the refund.
3) If required, small claims court against PayPal.1) Police fraud report
1) Waste of time, they don't care.
2) Bad idea, they will come after you for the money.
3) If you have the evidence you would likely win a case but it won't be easy.
Option 4) Suck it up and never sell "electrical items" especially mobile phones on e-bay EVER.
NGee said:
coldel said:
As far as I know, if your PayPal balance is zero PayPal cannot just withdraw the money without your permission as they do not have contractual authority to withdraw direct from your bank account - happy to be told otherwise but because PP and your bank account are linked, it does not allow PP to withdraw from your bank account.
Wrong - they can and they do!Closest bit of info I can find https://www.paypal-community.com/t5/Refunds-and-ca...
https://forums.moneysavingexpert.com/showthread.ph...
Edited by coldel on Thursday 21st March 10:54
Edited by coldel on Thursday 21st March 10:57
NGee said:
coldel said:
As far as I know, if your PayPal balance is zero PayPal cannot just withdraw the money without your permission as they do not have contractual authority to withdraw direct from your bank account - happy to be told otherwise but because PP and your bank account are linked, it does not allow PP to withdraw from your bank account.
Wrong - they can and they do!
To be honest I would be going back to PayPal to dispute why signed special delivery evidence is not sufficient to show that the package arrived, especially as it was signed for by the person who is claiming to have no received it. I would be asking what evidence they would accept that a package was sent and received to find in favour of the seller? When you know, you can provide that evidence.
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