Zen Internet

[bitchstewie]

Years back when ADSL was still in its infancy and pretty niche I used to use Zen and they were very good.

Things change and deals got cheaper and the last few years I've flipped between BT and currently Plus.net.

I'm out of contract last month so I'm paying £34/month.

I noticed Zen Unlimited Fibre 1 is £29.99/month including phone line which seems reasonably if Zen are still the "Premium" ISP they used to be.

I notice they seem to have gone a bit more consumer focussed offering phone services and other things.

Are they?

[NoTreadLeft]

They are #1 on “Which?” again this year and won by a mile.

I have 3 lines with them and find them just as good as ever. Did stray to Virgin for a while but couldn’t stand the unreliability.

[bitchstewie]

Yeah I was a bit surprised to see Zen in Which tbh, just assumed they were still a bit more niche I guess.

Looks like they supply a half decent FRITZ!Box router which is always a bonus.

[MikeGTi]

I've been using Zen for about 18 months - touch wood, never had an issue with them, nor reason to call their customer services.

But when I did deal with their customer service for the install etc they were great.

[Elderly]

bhstewie said:

Years back when ADSL was still in its infancy and pretty niche I used to use Zen and they were very good.

I've been with them for so long that sometimes when I give them my user number
they think that I'm one digit short . Customer service has been excellent IN THE PAST.

They are NOT as good as they used to be by a long shot and only today they took it upon themselves to cancel a BT appointment made on Friday afternoon for tomorrow morning because they claimed (telling me by text) that my (currently problematic) line was stable.

That is after suffering FIFTEEN drops on Saturday and another whilst I was on the phone to them about it just now.
ETA After I had a moan, they have now reinstated the BT appointment.

Edited by Elderly on Monday 1st April 18:46