Can anyone help with transferring to Wix

[ATTleigh]

I'd be really grateful of any help with what I'm trying to do as I'm thoroughly confused after contacting Wix directly.

I have an existing website hosted by Siteground with a couple of email addresses attached for business use. I'd like to transfer my domain name to a new design I've created with Wix and allow them to host the website and mailboxes. Perhaps I've misunderstood but it seems I cannot transfer my emails and i'll therefore have to pay twice for hosting?

I imagine someone will ask why I want to move to Wix, the answer is purely because I find it easier to use (current website is based on Wordpress).

Many Thanks,

Leigh

[akirk]

Wix is a dreadful system...
but if you insist...

a domain is a set of locations for various services - the two most common of which are:
- email
- website

when you buy a domain you do so through a registrar - and it is through that company that you:
- renew the domain (annually etc.) as you simply rent the right to use the domain name
- manage the DNS - these are the entries that tell computers where to find anything to do with your domain - and of most relevance here - email and web are entries in that list of instructions you manage

this means that you could use three separate companies:
- domain management
- website hosting
- email provision

or you could use one company if they offer all three (presumably that is what you have now)

this: https://support.wix.com/en/article/transferring-vs... tells you a bit about those differences:
- transferring your domain to wix means it all goes to wix
- connecting means leaving your domain managed in the current place and just updating / repointing the instruction for the website to point at wix

you can also do an intermediary where you point name servers - which is Wix's recommended method - this leaves the renewal of the domain with the original company and you then manage everything else at Wix - alternatively their 'pointing' is the approach where you just point your website record at Wix - wix don't recommend pointing as they don't have control over your domain name - that may be a good thing or a bad thing! However at a technical level there is no issue with it...

However - the big issue you have here is that I believe that Wix doesn't provide email services - hence the issues you are seeing - so you can not get them to do it all... you do need to think in a more separated manner therefore if you must use wix...

have the domain sitting somewhere (could be wix or could be where it is now) - have the A record (website) pointed at the relevant wix IP etc. - but then have the email records (MX etc.) pointing elsewhere - e.g. google mail / office 365 / etc.

you will have costs for domain renewal / website / email - however you do it, and yes you may need to pay that to one company or several - if you go with wix, expect to have to manage the technical elements yourself... (did I mention that they are not really an ideal solution?!)

possibly your best option for now is to keep it all as is - but use the pointing option to simply point the A record over at Wix...


alternatively - if you actually want to build a decent company - I would look at getting professional input into website design / layout / use / hosting / etc.

Edited by akirk on Monday 1st April 15:45