Dell Precision Laptop Keyboard not working on wake up

[Gad-Westy]

Encountering a couple of problems with my Dell Precision M6700 laptop. Maybe related maybe not but perhaps someone can help.

Running Windows 10

1. As of yesterday, when I wake the laptop from screen off or hibernate, more often than not the keyboard won't work. The USB mouse works so I know it is not locked up. I need to fully power down and restart to get it working again.

2. This isn't brand new but again, yesterday it happened a few time. The computer blue screens with a 'we encountered a problem' type message and % figure while it runs checks then restarts all fine.

Any ideas?

[aka_kerrly]

The blue screen issue can be a problem in the Windows registry/installation or sometimes a failing hard drive. The keyboard is likely to be a driver related issue , you can try reinstalling the driver by going into device manager(right click windows button) and opting to search for new updates or uninstall & download a replacement.

It may be worth a windows rebuild if problems persist.

[Gad-Westy]

aka_kerrly said:

The blue screen issue can be a problem in the Windows registry/installation or sometimes a failing hard drive. The keyboard is likely to be a driver related issue , you can try reinstalling the driver by going into device manager(right click windows button) and opting to search for new updates or uninstall & download a replacement.

It may be worth a windows rebuild if problems persist.

Thank you for the pointers. I'll have a poke around. Just occurred to me that I did run a CC clean yesterday but cannot recall whether that was before or after my keyboard issue.

By windows rebuild, do you mean a clean install?

[CorradoTDI]

I'd download the latest driver cab from Dell for that model and update everything to start with.

[Gad-Westy]

CorradoTDI said:

I'd download the latest driver cab from Dell for that model and update everything to start with.

Cheers. I did a few driver updates this morning (I must admit I sort of assumed this windows would do this on the fly) and messed with some power saving options on the recommendation of some other reading I did. One way or another, it seems to be much healthier now. No crashes today, touch wood.

Many thanks both of you.