TomTom crashed/killed

[Frimley111R]

FFS! Bought a TomTom 5200 (not new) and when i got it it needed updating, however the maps or whatever it was have crashed it and it just boots up and shows this. I can't connect to it from my laptop or access the OS or anything else. I don't even know what this screen means, any ideas for a fix apart from a hammer?

[sgrimshaw]

Have you tried a factory reset?

[droopsnoot]

Have you had a look on the TomTom site for troubleshooting stuff? When my old 720 did something similar it was because the internal memory had died, so I had to reinstall everything and run it off an SD card instead.

[frisbee]

Its not suffering from the GPS date overflow thing? I got some email recently that my 15 year old one would stop working.

[droopsnoot]

frisbee said:

Its not suffering from the GPS date overflow thing? I got some email recently that my 15 year old one would stop working.

That normally shows up in a different way. It's weird, I checked my three on their web site by their serial number, the oldest one said "there will be no problems", the newest one needed an update, and the middle one would have problems but TT weren't sure if they could (or would) do an update for it. As it happens the later two are running later software and both have got a position fix and calculated a route without any trouble. Mine are a 300, a 710 and a 720, so all pretty old machines.

[Frimley111R]

Trying everything but with only one button on it it's a bit limiting

[Opel-GT]

You tried the long hold down of the on/off button?

Or this may help

https://m.youtube.com/watch?time_continue=124&...

Edited by Opel-GT on Friday 3rd May 21:27

[Smollet]

It might need a long charge up

[vikingaero]

I've had 2 Go units that have bricked themselves in the past. The UK helpline connects to Ireland and you'll get the most bored Irish agents who will sigh and sound so monotone that you are impacting on their precious time. In the end I called TomTom NL and asked to speak to an English speaking agent (which are most of them) and they agreed to replace one unit.

I currently have 1 Go unit left and one Garmin and the Garmin whilst less user friendly is my go to nav (or Google Maps).