Microsoft update email has hijacked outlook?

[Shuvi McTupya]

This is a long shot and I have limited info at this point but I thought I would just put this here to see if anyone knows what this might be.

It is not my computer but an aged friend of my mothers, and she has said this to my mum.


“My Inbox seems to have been compromised by a Microsoft Update Programme Sales Advert which has decided to lock onto the Folders Column of the Inbox. This means I am unable to access my Folders, send out new emails or respond to incoming emails. “

Does anyone have any suggestions as to what might be going on?

At this point I don't know anything about her pc or operating system...

[anonymous-user]

Funny thing this
Just this morning I found my outlook on my PC not working
The Work Off line thing was highlighted. ie it was offline.
It took a couple of close and reopen outlook before I was able to put it back to normal
Everything is fine now

[Shuvi McTupya]

I will pass that on and see if she is having the same problem, thanks