Anyone else on virgin mobile?

[carboy2017]

I have had no mobile network since 11 30 on my virgin mobile (no calls/texts or data) and its 5.30 hrs since the incident and still no sign of a fix

I use it for my work as well ,any idea as to what wrong and if a customer gets any relief from the network( like a discount in the bill) for such incidents?

[kiethton]

I'm on VM - working fine here all day (London)

[The jiffle king]

Yes , it's been down for some time

[55palfers]

Been off all day in Solihull (near Brum)

Helpfully my OH is on VM too.

[Pothole]

Central Birmingham same story. EE say they're working on the problem and will update me...last update 1345

[carboy2017]

55palfers said:

Been off all day in Solihull (near Brum)

Helpfully my OH is on VM too.

and hopefully she does not see this post of yours

[motco]

Mine dropped out this morning but was back at about 15:30hrs.

[daddy cool]

Bracknell reporting in - data still down, but can make calls (only noticed at lunchtime)

[MXRod]

They were doing some updates to their system .I am chasing a new sim which should have arrived last week ,they could not deal with it as "systems down"
Although phone has been working ok

[Saleen836]

Never noticed if I had problems with my phone, but had an email from Virgin today.....
Hello,
We’re sorry if your mobile service was disrupted on Tuesday. We know it caused issues for some of our customers, so we’re giving you 5GB of extra data to use this Sunday at no extra cost.


I don't even use 1GB of the 5GB per month I get now!

[MXRod]

Had the same MSG , and I am on unlimited mobile data , so 5gb is useless

[kiethton]

I got the email but as I’m unlimited everything they’re giving me a day gratis

[Saleen836]

kiethton said:

I got the email but as I’m unlimited everything they’re giving me a day gratis

Yes, from Virgin website.....
We’re giving our consumer customers 5GB extra data to use on Sunday 19th May, at no extra cost. The 5GB extra data can be used on Sunday from 00:01 to 23:59.

If you’re a Virgin Mobile consumer customer with an unlimited SIM, we’ll credit your account with the price of one day’s airtime - you’ll see this on your next bill.