Apple Support issue

[worsy]

Purchased a logitech ipad keyboard from apple online in December. It needs a warranty claim and logitech agree, directing me to point of sale.

Seems like the US support guys can't get their head round this and I'm going round and round in circles. Have tried phone and online and they just end up hanging up on me

Worth taking into a store?

[Vaud]

Why are you talking to apple US?

Have you tried the Apple Chat? (I think they are in Ireland)

https://getsupport.apple.com/?caller=cups

[worsy]

Tried that and they scheduled a call for me at 1.45 today. No one called me.

[worsy]

Am back on the phone but unfortunately our cousins across the pond are struggling with uk consumer law.

[Vaud]

Try a short factual email to [e-mail] (Mark Rogers, UK apple CEO)

Bullet points...

[worsy]

Cheers Vaud. Am still on the phone but will use that if I don't get any joy. BTW apple online was a nice person called Tiffany and she was in the US, not Ireland. She did get me a call through though.

[worsy]

As an update Apple refused to replace and have sent me to the manufacturer. have sent an email to the CEO and also updated the ticket I had with Logitech to see if they could help.

[worsy]

Virtual Beer Vaud, thanks very much for the steer. Had a reply, a call back and a promise to send a replacement.

[Vaud]

worsy said:

Virtual Beer Vaud, thanks very much for the steer. Had a reply, a call back and a promise to send a replacement.

Happy to help!