iPhone X Bricked
Discussion
My iPhone X decided to reboot itself earlier and then got stuck in a boot loop. I've tried all sorts including an iTunes connected restore with my MBA but it fails. Apple online support drew a blank and I've got a Genius appointment booked for Wednesday.
I don't have AppleCare as in 20 years of using Apple kit I've never needed it, what are the chances of a free repair from Apple? The device is mint as I'm really careful with my stuff and it been in a case with a screen protector since day 1. Going to pretty annoyed if an £1,200 device is dead after 18 months of careful use and there's no good will.
Of course this has happened while I'm away with work and I use it as my work phone under a BYOD scheme. This means I have no back up phone and no SatNav. Gonna be fun navigating my way from Grimsby, to central Birmingham and then home to Hampshire with it.
At least my boss can't ring me, small mercies! lol.
I don't have AppleCare as in 20 years of using Apple kit I've never needed it, what are the chances of a free repair from Apple? The device is mint as I'm really careful with my stuff and it been in a case with a screen protector since day 1. Going to pretty annoyed if an £1,200 device is dead after 18 months of careful use and there's no good will.
Of course this has happened while I'm away with work and I use it as my work phone under a BYOD scheme. This means I have no back up phone and no SatNav. Gonna be fun navigating my way from Grimsby, to central Birmingham and then home to Hampshire with it.
At least my boss can't ring me, small mercies! lol.
It sounds like you're quids in on the whole buying AppleCare vs risking it front, so perhaps you shouldn't feel too aggreived?
I've bought AppleCare for the devices that are important to me because, well, they're important to me. Plenty of times I've not needed to use it before it has expired.
I've bought AppleCare for the devices that are important to me because, well, they're important to me. Plenty of times I've not needed to use it before it has expired.
babelfish said:
so long story short you've got a phone that doesn't work, that you rely on for business with no backup plan......
Yeah that. To be fair I don't think most people carry round a spare phone just in case theirs died do they?
I'm defiantly quids in with not having bought AppleCare even if I have to pay full price for a new phone, it's just I'd rather spend the money on new suspension for my sprint car.
I do realise this is very much a 1st world problems kinda thread.
Shuvi McTupya said:
£1,200 for a phone. I still cant get my head round it.
It's not just a phone though is it? I use it all day every day to communicate with my customers, colleagues, family and friends. I use it update financial forecast stuff for work and client information on our CRM. I can also listen to all th music I can think off and watch videos while I'm out and about. I can do a full days work and never need to fire up my laptop. So it's a bit more than just a phone. I appreciate you can get cheaper smartphones, even from Apple, but I like new stuff and I wanted the maximum amount of storage as I take a lot of photos and store a lot of music off line.
I also realised last night in my airBnB that's also my Alarm clock! Luckily I still wear a watch and that happens to have an alarm function.
You don't realise how much you rely on something until you no longer have access to it.
Not to rag on the OP but that was £1200 when it first came out. Still significant, but it became marginally cheaper later on (discontinued now) and he has had 18 months use out of it - which has value - so the £1200 figure is a bit of a misnomer.
And +1 about usage element. I've got an XS Max and I use it way more than my laptop, in fact for most duties it's replaced it.
And +1 about usage element. I've got an XS Max and I use it way more than my laptop, in fact for most duties it's replaced it.
The Sale of Goods Act, or equivalent if it's been renamed, should give you two years.
I've used it with Apple recently.
ETA:
https://www.apple.com/uk/legal/statutory-warranty/
Potentially 6 years if you scroll down to the 'Consumer Law' part.
I've used it with Apple recently.
ETA:
https://www.apple.com/uk/legal/statutory-warranty/
Potentially 6 years if you scroll down to the 'Consumer Law' part.
Edited by pushthebutton on Tuesday 4th June 07:33
HorneyMX5 said:
It's not just a phone though is it? I use it all day every day to communicate with my customers, colleagues, family and friends. I use it update financial forecast stuff for work and client information on our CRM. I can also listen to all th music I can think off and watch videos while I'm out and about. I can do a full days work and never need to fire up my laptop. So it's a bit more than just a phone.
I was going to write a longer post, admitting that i am some what of a luddite 
I have never used an iphone x, I assume it does stuff that my iphone 6 can not? I only upgraded to a refurbished 64gb 6 recently when i realised it was not worth fixing the screen and replacing the aging battery in my 5 when the 6 can now be bought for approx £100. I doubt I will ever explore the full capabilities of this 'old' phone TBH!
HorneyMX5 said:
Better screen to phone size ratio
Better Camera
More powerful
More storage
Wireless charging
All things that made it a good upgrade from 7 Plus for what I use it for.
Ok, so it doesnt do much that the older phones cant do, it just does everything a bit better, (hopefully). Better Camera
More powerful
More storage
Wireless charging
All things that made it a good upgrade from 7 Plus for what I use it for.
Being a light user, I guess I wouldnt really notice most of the improvements. I like the idea of wireless charging but I have a charging cradle thing that i put my phone in anyway so its not like i am messing about with wires as it is.
I guess we are both happy
Shuvi McTupya said:
Ok, so it doesnt do much that the older phones cant do, it just does everything a bit better, (hopefully).
Being a light user, I guess I wouldnt really notice most of the improvements. I like the idea of wireless charging but I have a charging cradle thing that i put my phone in anyway so its not like i am messing about with wires as it is.
I guess we are both happy
I always find that a bit of an odd viewpoint. An M5 doesn't do much different than a 116d, I'm sure which one we would all rather have Being a light user, I guess I wouldnt really notice most of the improvements. I like the idea of wireless charging but I have a charging cradle thing that i put my phone in anyway so its not like i am messing about with wires as it is.
I guess we are both happy
Book a genius appointment, kick up a fuss, mention consumer law (hardware should be good for 2 years with reasonable use) receive refurbished phone
If they offer to fix your phone instead of replacing it, tell them you have somewhere to be, a train to catch etc and you don't have the time.
I've done this 4/5 times in the last 10 years and it has never failed
If they offer to fix your phone instead of replacing it, tell them you have somewhere to be, a train to catch etc and you don't have the time.
I've done this 4/5 times in the last 10 years and it has never failed
I was initially pretty cheesed off with the price, and there is still a part of me that instinctively thinks that £1k+ for a phone is ridiculous, but by the same token I use mine every day without fail, sometimes for a few hours, whereas my MBP doesn't get a look in unless I need to do some heavy lifting. In that context in terms of value for money relative to usage it's more pallatable.
It only really seems ridiculous if you think of it as only a phone, or only use it as a phone or basic web browser. In that context it is excessive, and its job would be served just as well by pretty much any other modern phone, Apple or Android.
It only really seems ridiculous if you think of it as only a phone, or only use it as a phone or basic web browser. In that context it is excessive, and its job would be served just as well by pretty much any other modern phone, Apple or Android.
Have you tried a hard reset
Apple® iPhone® X - Restart / Soft Reset (Frozen / Unresponsive Screen)
Press and quickly release the Volume up button then press and quickly release the Volume down button.
To complete, press and hold the Side button until the Apple logo appears on the screen.
Apple® iPhone® X - Restart / Soft Reset (Frozen / Unresponsive Screen)
Press and quickly release the Volume up button then press and quickly release the Volume down button.
To complete, press and hold the Side button until the Apple logo appears on the screen.
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