NCP stupiddery!
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SebastienClement

Original Poster:

1,952 posts

169 months

Tuesday 11th June 2019
quotequote all
Ok, so I'm an idiot. I parked in Chesham tube station car park yesterday and I forgot to pay for my parking - I usually pay on return to my car via the machine.

I realised as I turned into the carpark this morning that I'd forgotten to pay and phoned NCP while I was walking away from the car (after paying for today!).

I've now been told there is no way I can pay for yesterday and I'll be receiving a £60 FPN. They completely refused any way to pay for the parking, even after speaking with a manager.

Honest mistake - tried to put it right as soon as I realised what I'd done.

phil4

1,649 posts

267 months

Tuesday 11th June 2019
quotequote all
I think you might misunderstand them.

They're not there to be helpful, they don't need to build brand loyalty. They're there to make as much money as they can. And surely it's not better to charge you (guess) £20 for parking, when they can have £60 for a penalty notice.

SebastienClement

Original Poster:

1,952 posts

169 months

Tuesday 11th June 2019
quotequote all
No I get it - just annoyed & having a rant.

Oh and trying to guage from others editors whether it's worth pursuing an appeal or not...

Drumroll

4,521 posts

149 months

Tuesday 11th June 2019
quotequote all
SebastienClement said:
Ok, so I'm an idiot. I parked in Chesham tube station car park yesterday and I forgot to pay for my parking - I usually pay on return to my car via the machine.

I realised as I turned into the carpark this morning that I'd forgotten to pay and phoned NCP while I was walking away from the car (after paying for today!).

I've now been told there is no way I can pay for yesterday and I'll be receiving a £60 FPN. They completely refused any way to pay for the parking, even after speaking with a manager.

Honest mistake - tried to put it right as soon as I realised what I'd done.
I don't hold with a lot of parking companies Shyster ways, but on this occasion I think they are right.

akirk

5,778 posts

143 months

Tuesday 11th June 2019
quotequote all
SebastienClement said:
No I get it - just annoyed & having a rant.

Oh and trying to guage from others editors whether it's worth pursuing an appeal or not...
It is annoying - is it worth an appeal - no, there is nothing to appeal.
while we all kick ourselves when we make mistakes, ultimately that is what happened and the mistake here has a £60 consequence...
pay it - move on... ultimately less costly to not waste time and emotion on it

BrabusMog

21,785 posts

215 months

Tuesday 11th June 2019
quotequote all
SebastienClement said:
No I get it - just annoyed & having a rant.

Oh and trying to guage from others editors whether it's worth pursuing an appeal or not...
I put in the reg for my car instead of a pool car at a car park I used daily at the time. When the fine went to the office they passed it on to me to ask my thoughts, so I appealed including submitting docs for the pool car and my car and payment history, and explained what had happened, They politely told me to fk off and I had to pay the fine, although work actually paid it and I can't remember if they docked my wages.

If this is anything to go by, I'd say you've not got much hope. But if it's £60 hopefully it will be £30 if paid within 14 days of you receiving the letter.

silverfoxcc

8,412 posts

174 months

Tuesday 11th June 2019
quotequote all
Itcould well be that this car park is covered by rilway by laws and as such NCP can only threaten, BUT you have to fight them correctly

Get onto Pepipoo and check with them.


IF it is covered by railway bylaws then what NCP are saying is give us 60.00 or we will take you to court, Only they cannot. It is the Railway company ONLY that an do that and if they did NCP gets tiddly squat
If you can spin out the procedure for 6 months ( asking qustions at last possible moment etc ...see pepipoo again on how to do it) you could win
Howevr as they know who the driver is you may have shot yourself in the foot .NEVER NEVER NEVER tell a PPC who the driver was .if they dont know that AND you are under no obligation to tell them despite what they claim, you can avoid paying them a penny

It is always The DRIVER saw this or the DRIVER did that irrespective of who the driver was.

See what pepipoo say you may be in with a chance

I will leave it up to you It's your £60.00 at stake not mine SteveS11 may well comment on this as well

It is about time the mods had a what to do with a parking ticket sticky. so many people roll over at once

And if you do go to pepipoo for advice DO NOT contact the PPC again until you see what they say

SebastienClement

Original Poster:

1,952 posts

169 months

Tuesday 11th June 2019
quotequote all
Appreciate the thoughts guys - my annoyance is probably misdirected at the PPC firm rather than myself.

I'm sure a strong coffee will make things seem better

phil4

1,649 posts

267 months

Tuesday 11th June 2019
quotequote all
SebastienClement said:
Appreciate the thoughts guys - my annoyance is probably misdirected at the PPC firm rather than myself.

I'm sure a strong coffee will make things seem better
And despite my earlier statement, I've had a similar issue. Like someone above, I put the wrong reg in. I did appeal, though not very hard. They rejected it. My point was I'd paid for a ticket, their's was I hadn't played by their rules.

Common sense doesn't seem to apply. It's their rules or pay the fine (or avoid it as above).

funkyrobot

18,789 posts

257 months

Tuesday 11th June 2019
quotequote all
Good old NCP. I try to avoid using them at all costs due to a little scam they tried on my dad last year.

My dad parked in an NCP car park that had no machines working. Spoke to other people at the time and nothing was working. Left a note and thought nothing of it.

Six months later an 'invoice' for £60.00 drops through the door. Luckily for him, this was way outside the time frame for issuing a ticket.

Wrote to them quoting parking guidelines and they promptly withdrew the invoice. Footnote of the letter still said 'don't do it again'. hehe.

I wonder how many people parking that day rolled over and paid the invoice?

Not the same situation as the OP, but highlights the fact that they don't give a st and will try anything possible to get money out of you.

fido

18,912 posts

284 months

Tuesday 11th June 2019
quotequote all
This thread is interesting.

I didn't realise the tube line goes that far out. It reminds me of the Harry Enfield sketch where the builders who stick a tube station in the middle of nowhere.

imdeman87

945 posts

136 months

Tuesday 11th June 2019
quotequote all
fido said:
This thread is interesting.

I didn't realise the tube line goes that far out. It reminds me of the Harry Enfield sketch where the builders who stick a tube station in the middle of nowhere.
www.youtube.com/watch?v=JPBP50dXcsk

laugh

BrabusMog

21,785 posts

215 months

Tuesday 11th June 2019
quotequote all
imdeman87 said:
fido said:
This thread is interesting.

I didn't realise the tube line goes that far out. It reminds me of the Harry Enfield sketch where the builders who stick a tube station in the middle of nowhere.
www.youtube.com/watch?v=JPBP50dXcsk

laugh
hehe

S11Steve

6,389 posts

213 months

Tuesday 11th June 2019
quotequote all
As above, there are very little grounds for appeal on this one, but it sort of depends on how much you value your time and stress levels

Personally I would try to make an offer of payment somewhere between the days' charge and the penalty charge - and it will be a penalty charge, as Chesham is covered under Railway Byelaws - https://www.whatdotheyknow.com/request/tube_statio...

In effect this mean that only the landowner (London Underground) can take you to a magistrates court for payment, rather than NCP issuing a a claim through the civil courts for breach of contract. If it remains unpaid, you will get a steady stream of letters from Debt Recovery Plus with increasing amounts of red ink and vague wording,
Bye-law court cases are few and far between - the only ones I am aware of relate to persistent offenders with dozens, or hundreds of unpaid fines.

The difficulty you will face is finding somebody sensible at NCP to talk to in order to cut a deal with them - 01604 625 622

PAULJ5555

3,554 posts

205 months

Tuesday 11th June 2019
quotequote all
Unfortunatly you did not comply with the contract.


Looks like you will have to pay this one, you could appeal and then take it to Popla just so it costs them some admin time and money before you pay.

Cylon2007

609 posts

107 months

Tuesday 11th June 2019
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You f*cked up, learn from it and move on, and pay the fine it'll be less stressful than trying to fight (appeal) it.

matchmaker

9,046 posts

229 months

Tuesday 11th June 2019
quotequote all
BrabusMog said:
I put in the reg for my car instead of a pool car at a car park I used daily at the time. When the fine went to the office they passed it on to me to ask my thoughts, so I appealed including submitting docs for the pool car and my car and payment history, and explained what had happened, They politely told me to fk off and I had to pay the fine, although work actually paid it and I can't remember if they docked my wages.

If this is anything to go by, I'd say you've not got much hope. But if it's £60 hopefully it will be £30 if paid within 14 days of you receiving the letter.
I did the same up to the point of paying the penalty. I told them that I'd paid the fee and that was that. I responded to letters from their solicitors in the same way. After 3 such letters they gave up. Haven't heard anything more for more than 6 months.

MB140

5,061 posts

132 months

Tuesday 11th June 2019
quotequote all
Just my two pence worth but I would make them drag me all the way to court before I paid it. If there going to bill me £60 for an honest mistake then they can at least earn it.

By the time they have finished sending you 1/2 dozen letters. Then passsed it on to some debt recovery company (who can’t do anything until it’s at court), send you more letters threatening you. Then they may and I say may take you to court.

It’s often the case they don’t bother with court in the end as well after all there letters and posturing.

S11steve will no doubt be around soon and seems to know how to go about dealing with these low life’s.

Edited: Oh I see S11steve has already responded.

Edited by MB140 on Tuesday 11th June 12:56

BrabusMog

21,785 posts

215 months

Tuesday 11th June 2019
quotequote all
matchmaker said:
BrabusMog said:
I put in the reg for my car instead of a pool car at a car park I used daily at the time. When the fine went to the office they passed it on to me to ask my thoughts, so I appealed including submitting docs for the pool car and my car and payment history, and explained what had happened, They politely told me to fk off and I had to pay the fine, although work actually paid it and I can't remember if they docked my wages.

If this is anything to go by, I'd say you've not got much hope. But if it's £60 hopefully it will be £30 if paid within 14 days of you receiving the letter.
I did the same up to the point of paying the penalty. I told them that I'd paid the fee and that was that. I responded to letters from their solicitors in the same way. After 3 such letters they gave up. Haven't heard anything more for more than 6 months.
Rather sadly, I've just been through my payslips and haven't had any deductions, so it looks like my work swallowed that one for me biggrin


Kuji

785 posts

151 months

Tuesday 11th June 2019
quotequote all
MB140 said:
Just my two pence worth but I would make them drag me all the way to court before I paid it. If there going to bill me £60 for an honest mistake then they can at least earn it.
If only they didn't pass on those cost on to everyone else as part of their charges model, you could actually feel like a hero, (instead of the complete opposite).