Looking after parent's broadband

[entropy]

Not sure if this is just offspring of immigrant parent's first world problems:

Parents want me to look after their broadband account. They don't understand the various packages available various speeds contemporary speeds. Don't have emails, don't liked to be cold called - they don't bother answering the phone to unknown numbers.

Just wondering how others sort this out.

[illmonkey]

All the big companies are setup to handle people who have no clue what they are doing. Going by stats, ~12M people over 65 have the internet, so I think they'd be just fine.

Tell them data protection doesn't allow you to do it.

[PositronicRay]

We signed MIL up to plus net, we're named on the account so look after everything. (which isn't much tbh)