Paypal issues

[anonymous-user]

There are some odd issues with paypal this evening
I'll jjust leave this here in case anyone else has similar

3 Purchases via e bay
All 3 I get the e mails through from both e bay and paypal
Log into paypal money from the first 2 not the third.no mention of it not in pending nothing at all just the first 2 showing
If I go into e bay and then from e bay use the "paypal transaction option" - all 3 show up as it logs into paypal.
If I log into paypal directly only the first 2 show up

Paypal haven't got a clue whats going on. Assistant suggested I refund the customer via the e bay option then contact the customer and explain. the idea is that customer can then repurchase item I can get that to some extent
I am wary as I suspect the refund will be sent from my account without actually having had the money from him
I decide to test it whilst on the phone to the paypal staff member
I withdraw the dosh from the other 2 transactions so I am at zero paypal balance

I then follow the paypal assistants idea and it shows as I progress through the steps. It goes to show that the refund will come out of my funding source rather than a balance. This is because paypal balance is at zero as customers money hasn't come into my account I stop the refund process at that point
Paypal helper is at a loss.
So much for their help. They simply haven't got a clue as to whats going on. They can see the customers transaction on one system but not on another.
The inevitable - it may be an issue on e bays side is suggested.by paypals assistant.
Best I can do is leave it 24 hours and hope payment shows up. If not I will relist item but contacting customer will be a bundle of laughs as the likelihood is he has paid for it and the payments gone AWOL between e bay and paypal

Some googling suggests that I am not alone in this.

Edited by anonymous-user on Thursday 13th June 01:32

[vdn]

You’ve been drinking, methinks.

[BlackLabel]

Dave you been buying another one of these for the Mrs again?

https://www.ebay.co.uk/itm/DIANE-ABBOTT-PARTY-MASK...

[anonymous-user]

BlackLabel said:

Dave you been buying another one of these for the Mrs again?

https://www.ebay.co.uk/itm/DIANE-ABBOTT-PARTY-MASK...

WOW
No I was the seller but soon as it gets sorted I'll be getting one of those

[Order66]

Is the paypal address the money went to exactly the same as the one on your paypal account? Could be that a "shadow" account has been set-up and the money is sitting in it.

[anonymous-user]

Order66 said:

Is the paypal address the money went to exactly the same as the one on your paypal account? Could be that a "shadow" account has been set-up and the money is sitting in it.

I suspected something along those lines or that the customer had cancelled immediately.
However I spoke with e bay this morning who after transferring the call to another "team" said they were aware of the problem and that it was an issue wityh payapl. their advice was to hold back until the amount showed in my paypal and also took a note of the item in case I had to cancel and buyer left poor feedback.
Paypal rang me just now to say the amount is now showing in my account but still doesn't show in my summary - recent activity list.
The guy admitted they have had some significant issue yesterday with payments not showing and are working to sort the matter out but that I have definitely received his money and can send the item.