VOIP/SIP phones for SOHO use

[Slushbox]

Started to absorb the VOIP overflow on the 4G Thread.

VOIP phones for Small Office/Home Office.

Post yer queries:

[skilly1]

As per the previous thread, I can't seem to set up transferring calls between two Grandstream GXP1630 VOIP phones. They are on the same SIP line, but have 2 different ip addresses. Everything works individually

This is what I can't get to work, what do you put as value? It is a transfer, or a speed dial ?

[ooo000ooo]

is the value not the extension number or ddi?

mode might need to be set to speed dial as well - so you press transfer then the speed dial rather than dialling the ddi/extension number

Edited by ooo000ooo on Tuesday 18th June 13:43

[Zoon]

ooo000ooo said:

is the value not the extension number or ddi?

Yes it will be an extension number, what sip provider are you using?

[skilly1]

Sipgate

Edited by skilly1 on Tuesday 18th June 13:52

Edited by skilly1 on Tuesday 18th June 15:53

[Slushbox]

^^^

Skilly, those are Sipgate User ID's - you should remove them from your post.

Seeing you have two account ID's, do you have two Sipgate numbers?

We also need to clarify, are you on Sipgate Basic, or another plan. And what model are the phones? Oh- 1630's :-)

Grandstream phones can easily transfer calls, with two methods: one is to use the Sipgate server and two numbers, just program the button with Transfer [to second number] 01234 567 89 or whatever. Pressing the button will initiate the transfer.

The second is to enable Quick IP and Direct IP calls, dial #last-octet of IP address.

So to call the phone on 192.168.8.117 dial #117 <send or hash key>

I don't know at the moment if Quick-IP octets can be assigned to MPK Prog. Keys on your handsets. Test:

To set a MPK to dial #117, (once Quick-IP is enabled AND Direct IP calls in the settings), try to set the key to Type: DTMF - name: Bar- Value: #117#

If that works then either try TRANSFER (instead of DTMF) #117, or , accept incoming call, press Transfer button, and then the MPK key you programmed with #117.

Enabling Direct IP calls increases the risk of SPIT calls: SPam over Internet Telephony.

Edited by Slushbox on Tuesday 18th June 15:55

[skilly1]

Slushbox said:

^^^

Skilly, those are Sipgate User ID's - you should remove them from your post.

Seeing you have two account ID's, do you have two Sipgate numbers?

We also need to clarify, are you on Sipgate Basic, or another plan. And what model are the phones? Oh- 1630's :-)

Grandstream phones can easily transfer calls, with two methods: one is to use the Sipgate server and two numbers, just program the button with Transfer [to second number] 01234 567 89 or whatever. Pressing the button will initiate the transfer.

The second is to enable Quick IP and Direct IP calls, dial #last-octet of IP address.

So to call the phone on 192.168.8.117 dial #117 <send or hash key>

I don't know at the moment if Quick-IP octets can be assigned to Prog. Keys on your handsets. Test:

To set a MPK to dial #117, (once Quick-IP is enabled AND Direct IP calls in the settings), try to set the key to Type: DTMF - name: Bar- Value: #117#

Enabling Direct IP calls increases the risk of SPIT calls: SPam over Internet Telephony.

Edited by Slushbox on Tuesday 18th June 15:49

Thanks. I will eventually have 6 phones at 2 locations but I don't want or need 6 phone numbers. I am using SIPGate Team.

Tried #117# (I hear it dial which is progress) and it says on the phone 'no dial plan rules matched'

However I can't see where to enable Quick-IP AND Direct IP calls.

[Zoon]

skilly1 said:

Slushbox said:

^^^

Skilly, those are Sipgate User ID's - you should remove them from your post.

Seeing you have two account ID's, do you have two Sipgate numbers?

We also need to clarify, are you on Sipgate Basic, or another plan. And what model are the phones? Oh- 1630's :-)

Grandstream phones can easily transfer calls, with two methods: one is to use the Sipgate server and two numbers, just program the button with Transfer [to second number] 01234 567 89 or whatever. Pressing the button will initiate the transfer.

The second is to enable Quick IP and Direct IP calls, dial #last-octet of IP address.

So to call the phone on 192.168.8.117 dial #117 <send or hash key>

I don't know at the moment if Quick-IP octets can be assigned to Prog. Keys on your handsets. Test:

To set a MPK to dial #117, (once Quick-IP is enabled AND Direct IP calls in the settings), try to set the key to Type: DTMF - name: Bar- Value: #117#

Enabling Direct IP calls increases the risk of SPIT calls: SPam over Internet Telephony.

Edited by Slushbox on Tuesday 18th June 15:49

Thanks. I will eventually have 6 phones at 2 locations but I don't want or need 6 phone numbers. I am using SIPGate Team.

Tried #117# (I hear it dial which is progress) and it says on the phone 'no dial plan rules matched'

However I can't see where to enable Quick-IP AND Direct IP calls.

On sipgate for each user go to assign numbers and there is an option to "add extension number" do that for each phone giving it the ext number you would like. Then you can simply transfer by *3[ext no.]#

[Slushbox]

Zoon said:

On sipgate for each user go to assign numbers and there is an option to "add extension number" do that for each phone giving it the ext number you would like. Then you can simply transfer by *3[ext no.]#

Thanks for that. My Sipgate Basic doesn't have it, which is why I missed it.

Quick-IP and Direct IP: This is on an older GXP1400:

[skilly1]

Zoon said:

On sipgate for each user go to assign numbers and there is an option to "add extension number" do that for each phone giving it the ext number you would like. Then you can simply transfer by *3[ext no.]#

Think I am getting there, I numbered the phones in sipgate and can now transfer calls between the phones, but I can only transfer once (I can't transfer a call back, is that normal?)

Also is there a way of talking to the staff member when I transfer, and the call gets transferred when I put the phone down?

Current settings:

[Slushbox]

skilly1 said:

Think I am getting there, I numbered the phones in sipgate and can now transfer calls between the phones, but I can only transfer once (I can't transfer a call back, is that normal?)

Also is there a way of talking to the staff member when I transfer, and the call gets transferred when I put the phone down?

And they say VOIP is easy. :-)

('I can't transfer a call back, is that normal?') You should be able to, but I don't have the extension facility in Sipgate Basic to check. See Transfer button uses.

Attended Transfers: Try using the Transfer key (see manual) ; it puts the caller on hold, dial extension, extension answers, talk to extension, put handset down, call transfers. Maybe set up a soft-key for DTMF to extension, press Transfer, softkey, speak, put handset down. (?)

YouTube has a lot of vids on Attended call transfers with Grandstreams.

I did check out Quick-IP - it works on the system here, but we just have the line 2 soft key programmed for auto blind transfer. Also Accept Direct IP calls a slight security problem as mentioned.

Edited by Slushbox on Wednesday 19th June 17:49