Firstserv trying to renew parked domains, password reset

[souper]

Had email from both Nominet & Firstserv saying my parked domains will need renewing within 30 days. Did a a whois on my domain and its on Firstserv.

I can't remember my login details on trying the lost password reset on Firstserv it asks for my email address, when entered it says password reset email sent, but none arrives.

Tried entering my other email addresses and they all fail with account not known, which seems to suggest that the email I'm asking for a reset is valid, checked all my folders/spam tried from different devices all with the same outcome no email received. I have test posted emails with that particular email address and it works fine posting both ways and from outside.

I left a 'Contact Us' message on Sunday with Accounts Dept but as yet no reply and there seems no other way to contact them, which is a poor show. I'm wondering is there a problem with their reset server.

Edit to add just done a tracert and it's last hop is on virtual.register1.net

Anything else I can do?

Edited by souper on Tuesday 18th June 17:26

[souper]

Just to update this, spent over a week trying to contact Firstserv, they never replied to any emails or web forms, they have no telephone contact number and their Chat Box does nothing just goes to a web form. They are a total shower of manure.

To sort this out I had to login to Nominet and pay £12 to transfer domain name away to another registrar.

Firstserv, a total disaster of a hosting company.

[UpTheIron]

I'm currently having similar levels of "fun" with them. Misinformation (after their cock up), and now unfulfilled promises...