Wireless Broadband issues
Discussion
I wonder if there is a very very clever person here who could help me with a broadband issue !!
I previously had broadband into the house and this was fibre to the cabinet and copper to the house. I was getting speeds of 12 - 16 Mbps download and up to 1Mbps on upload. I was offered ultrafast broadband by my provider as its now available in the road. I was advised that speeds would be up to 300 Mbps download and 50 Mbps. It was the upload speed which was important but obviously 300 Mbps was also very welcome !! So BT have now fitted the new cable and box into the house, and I have connected the new router provider by the internet provider.
When I connect to the router via a cat cable I get speeds around what was agreed ie 300 download and 50 upload. However when I connect on the same laptop or a separate desktop, different laptop, ipad or iphone, the speeds drop to roughly 50 download 31 upload. The internet provider are being as helpful as they can and we have tried the following :
1. Second router (same make - Fritzbox)
2. Third router (different make - Technicolor)
I tried disconnecting and unplugging all other wifi devices, with no success. I've also tried plugging the router in different points around the house with a long Cat cable to the BT box and nothing makes a difference. I've even plugged it into the garage (separate to the house) in case there was interference inside the house !!
The internet provider seems to think that there is some interference issues, but they cant put their finger on it ... I've even tried unplugging the wireless doorbell !!
As far as I can think, I've isolated the computer and the router and the power supply to the house (other than the power the BT box is drawing). At the moment unless this can be resolved, I'll have to cancel the order or see about moving the BT box into the office upstairs and just hard wire the main computer ... something that I really want to avoid if I can.
I fully appreciate that I've not going to get 300 / 50 speeds on wireless, but even the internet company are saying these are too low.
Any help would be very much appreciated !!
I previously had broadband into the house and this was fibre to the cabinet and copper to the house. I was getting speeds of 12 - 16 Mbps download and up to 1Mbps on upload. I was offered ultrafast broadband by my provider as its now available in the road. I was advised that speeds would be up to 300 Mbps download and 50 Mbps. It was the upload speed which was important but obviously 300 Mbps was also very welcome !! So BT have now fitted the new cable and box into the house, and I have connected the new router provider by the internet provider.
When I connect to the router via a cat cable I get speeds around what was agreed ie 300 download and 50 upload. However when I connect on the same laptop or a separate desktop, different laptop, ipad or iphone, the speeds drop to roughly 50 download 31 upload. The internet provider are being as helpful as they can and we have tried the following :
1. Second router (same make - Fritzbox)
2. Third router (different make - Technicolor)
I tried disconnecting and unplugging all other wifi devices, with no success. I've also tried plugging the router in different points around the house with a long Cat cable to the BT box and nothing makes a difference. I've even plugged it into the garage (separate to the house) in case there was interference inside the house !!
The internet provider seems to think that there is some interference issues, but they cant put their finger on it ... I've even tried unplugging the wireless doorbell !!
As far as I can think, I've isolated the computer and the router and the power supply to the house (other than the power the BT box is drawing). At the moment unless this can be resolved, I'll have to cancel the order or see about moving the BT box into the office upstairs and just hard wire the main computer ... something that I really want to avoid if I can.
I fully appreciate that I've not going to get 300 / 50 speeds on wireless, but even the internet company are saying these are too low.
Any help would be very much appreciated !!
Its a Fritz!box 7530. Supplied by Zen Internet.
Details are here https://en.avm.de/products/fritzbox/fritzbox-7530/
Details are here https://en.avm.de/products/fritzbox/fritzbox-7530/
- what type of device or dongle are you using to connect to the Wifi, might be worth trying some of the more modern dual band USB dongles..
- what sort of speeds are you getting off your mobile phone (connected to 5ghz)
- from your mobile you can try running one of the many free wifi analyzer apps (from the play store) to see what else is going on around your house in terms of overlapping signals / channels.
- You could try Homeplugs as a quick and cheap work around to see that improves the connection vs Wifi
FWIW, I had similar at my parents house recently, where they finally upgraded to Sky Fibre...60-70mb was being delivered but it just wasn't getting to the devices consistently, and splitting out 2.4ghz / 5ghz frequencies didn't really help much and shifting the channels was only a marginal improvement.
The new Sky router was useless..and I eventually went for the Tenda MW3 Mesh network to help get the signal round the house, and it was much more stable and gets to all devices consistently.
- what sort of speeds are you getting off your mobile phone (connected to 5ghz)
- from your mobile you can try running one of the many free wifi analyzer apps (from the play store) to see what else is going on around your house in terms of overlapping signals / channels.
- You could try Homeplugs as a quick and cheap work around to see that improves the connection vs Wifi
FWIW, I had similar at my parents house recently, where they finally upgraded to Sky Fibre...60-70mb was being delivered but it just wasn't getting to the devices consistently, and splitting out 2.4ghz / 5ghz frequencies didn't really help much and shifting the channels was only a marginal improvement.
The new Sky router was useless..and I eventually went for the Tenda MW3 Mesh network to help get the signal round the house, and it was much more stable and gets to all devices consistently.
I'm not familiar with that router but the only thing I can think of is perhaps the 5Ghz channel width is set to "narrow" by default. It would need to be 40 or 80Mhz to get the best from your internet connection speed. You also need to be testing this with a wireless "AC" standard device - any newish iPad or iPhone should do that.
Aquarianone..... thanks for your comments
- what type of device or dongle are you using to connect to the Wifi, might be worth trying some of the more modern dual band USB dongles..
I've tried a variety of ipads, iphones, laptops and an Imac. Nothing seems to make any difference !!
- what sort of speeds are you getting off your mobile phone (connected to 5ghz)
Just done another test ... 60 Mbps down / 28 mbps up
- from your mobile you can try running one of the many free wifi analyzer apps (from the play store) to see what else is going on around your house in terms of overlapping signals / channels.
Will try this !!
- You could try Homeplugs as a quick and cheap work around to see that improves the connection vs Wifi
FWIW, I had similar at my parents house recently, where they finally upgraded to Sky Fibre...60-70mb was being delivered but it just wasn't getting to the devices consistently, and splitting out 2.4ghz / 5ghz frequencies didn't really help much and shifting the channels was only a marginal improvement.
The new Sky router was useless..and I eventually went for the Tenda MW3 Mesh network to help get the signal round the house, and it was much more stable and gets to all devices consistently.
I previously used an Netgear Orbi wifi extender on the old set up ... not currently connected as I wanted to ensure this wasn't creating any interference or an issue. I've seen the Powerline typoe arrangements, but mixed reviews online in terms of the speed they deliverthrough the electrical system of the house.
- what type of device or dongle are you using to connect to the Wifi, might be worth trying some of the more modern dual band USB dongles..
I've tried a variety of ipads, iphones, laptops and an Imac. Nothing seems to make any difference !!
- what sort of speeds are you getting off your mobile phone (connected to 5ghz)
Just done another test ... 60 Mbps down / 28 mbps up
- from your mobile you can try running one of the many free wifi analyzer apps (from the play store) to see what else is going on around your house in terms of overlapping signals / channels.
Will try this !!
- You could try Homeplugs as a quick and cheap work around to see that improves the connection vs Wifi
FWIW, I had similar at my parents house recently, where they finally upgraded to Sky Fibre...60-70mb was being delivered but it just wasn't getting to the devices consistently, and splitting out 2.4ghz / 5ghz frequencies didn't really help much and shifting the channels was only a marginal improvement.
The new Sky router was useless..and I eventually went for the Tenda MW3 Mesh network to help get the signal round the house, and it was much more stable and gets to all devices consistently.
I previously used an Netgear Orbi wifi extender on the old set up ... not currently connected as I wanted to ensure this wasn't creating any interference or an issue. I've seen the Powerline typoe arrangements, but mixed reviews online in terms of the speed they deliverthrough the electrical system of the house.
Bikerjohn ... thanks for your reply
I'm not familiar with that router but the only thing I can think of is perhaps the 5Ghz channel width is set to "narrow" by default. It would need to be 40 or 80Mhz to get the best from your internet connection speed. You also need to be testing this with a wireless "AC" standard device - any newish iPad or iPhone should do that.
Under the Wireless settings in the router, for the 5Ghz network as having the following properties :
The desktop imac = ac/ 80 MHz, WPA2, 2 x 2
The iphone xs = ac/ 80 MHz, WPA2, 2 x 2, 11k, 11v
I guess this means that its set to 80 Mhz
I'm not familiar with that router but the only thing I can think of is perhaps the 5Ghz channel width is set to "narrow" by default. It would need to be 40 or 80Mhz to get the best from your internet connection speed. You also need to be testing this with a wireless "AC" standard device - any newish iPad or iPhone should do that.
Under the Wireless settings in the router, for the 5Ghz network as having the following properties :
The desktop imac = ac/ 80 MHz, WPA2, 2 x 2
The iphone xs = ac/ 80 MHz, WPA2, 2 x 2, 11k, 11v
I guess this means that its set to 80 Mhz
If you can change the settings of the 5ghz network to n only then try that first - this is a fast connection type so should be good. If your devices wont connect then you know they aren't able to use the faster formats.
Dont install power line plugs!! We see this professionally all the time - "This wifi doesn't work properly, I'll add powerline plugs" all it does is add more things to have a problem with. Sort the main issue out first and then add power lines (or Mesh if possible) to resolve distance issues.
Dont install power line plugs!! We see this professionally all the time - "This wifi doesn't work properly, I'll add powerline plugs" all it does is add more things to have a problem with. Sort the main issue out first and then add power lines (or Mesh if possible) to resolve distance issues.
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