Amazon Alexa help...

[Muddle238]

Hello all,

Been trying to set up Amazon Echo Plus Gen 2 / Alexa. Got to the stage where if you ask it any question requiring Internet, it says "sorry, the Internet is unreachable right now."

I've connected it to our Wifi, the Alexa app says its connected with the Internet yet it doesn't seem to want to actually do anything. I've fiddled with the BT hub settings endlessly, setting things to WPA2 only, whatever that means, and not synchronising 2.4 Ghz with the 5.0 Ghz band. I've turned the router on and off a million times, I've turned the Alexa speaker on and off a thousand times and I've done a few hard resets of the Alexa thing too. I've even uninstalled and reinstalled the Alexa app, yet still the same message.

Does anyone have any advice or ideas? It's unbelievably frustrating. I tried the Amazon support number but they were only interested in speaking with the Amazon account holder in which the thing is registered. She happens to be my OH but is even less able with computers than me, so that got us nowhere.

It was bought as a gift for my OH which is doubly as frustrating, as she was looking forward to it and we just can't make it work.

Any help would be greatly appreciated.

[The_Jackal]

First things first, reset your hub, god knows what you have changed there.
Then check google for the problem.
Then get your girlfriend to ring support, identify herself and pass the phone to you. The whole world does this, it's not a deal breaker when you ring places.

[gr1340]

Turn off smart setup on the router (assuming you have BT Home Hub 4/5 or Smart Hub/2) otherwise it will not work:

http://bt.custhelp.com/app/answers/detail/a_id/443...