US Mobile on UK 4G techy help needed

[AshVX220]

Hi All,
when I was in the US we bought my wife a phone, it's an LG-TP450.
The guys in the shop assured us that it would work when we returned to the UK, when we put a UK SIM in.
Network (Tesco mobile) is fine, she's receiving texts and can make calls no problem. However the 4G bit doesn't work, she can't use the internet/Google etc.
Now, one weird thing is, she's still getting Whatsapp messages when out and about and facebook messenger, which I understand use 4G.
Does anyone on here know why she can't use the internet properly? I assume it's compatible, when people from the US come here on holiday they can roam and use our 4G in the same way we can use their 4LTE when in the US.
Is there a setting that I can change that will make it work?
Cheers for any help you can provide, if we can't make it work we'll just get another phone (2nd hand something).
Cheers
Ash

[Mosman]

Assuming the phone is compatible with the UK band used for 4G then I would start by checking the APN settings for mobile data are setup correctly (it could still be setup for some US network). Have a look at this website...

https://www.teamknowhow.com/discover/discover/tesc...

[stevoknevo]

AshVX220 said:

Hi All,
when I was in the US we bought my wife a phone, it's an LG-TP450.
The guys in the shop assured us that it would work when we returned to the UK, when we put a UK SIM in.
Network (Tesco mobile) is fine, she's receiving texts and can make calls no problem. However the 4G bit doesn't work, she can't use the internet/Google etc.
Now, one weird thing is, she's still getting Whatsapp messages when out and about and facebook messenger, which I understand use 4G.
Does anyone on here know why she can't use the internet properly? I assume it's compatible, when people from the US come here on holiday they can roam and use our 4G in the same way we can use their 4LTE when in the US.
Is there a setting that I can change that will make it work?
Cheers for any help you can provide, if we can't make it work we'll just get another phone (2nd hand something).
Cheers
Ash

Hi Ash, go to settings>network and Internet>mobile network>Advanced >access point names - enter the below and save

Name: Tesco Internet
APN: prepay.tesco-mobile.com
Proxy: 66.209.11.33
Port: 8080
Username: tescowap
Password: password
Server: Not Required
MMSC: http://mmsc.mms.o2.co.uk:8002
MMS proxy: 193.113.200.195
MMS port: 8080
Authentication type: PAP

There may be some different steps at the start to get to access point names (APN), also for any entries in the APN not in the above list, leave blank or default - that should sort it.

Edit - need to type quicker!

Edited by stevoknevo on Tuesday 9th July 09:16

[AshVX220]

Excellent, thanks both, I'll give that a try tonight.

[SS2.]

You could try a factory reset but, according to this site, the TP450 can only provide 4G in the UK via Vodafone or EE.

AFAIK, Tesco Mobile piggy-backs the O2 network.

[AshVX220]

SS2. said:

You could try a factory reset but, according to this site, the TP450 can only provide 4G in the UK via Vodafone or EE.

AFAIK, Tesco Mobile piggy-backs the O2 network.

You're correct, Tesco use O2.

OK, I'll try the above, but if it doesn't work, which I guess you're suggesting, it'll just have to be another phone option.

[AshVX220]

anonymous said:

[redacted]

Yes, I think that's what SS2 above may have alluded to, this phone may only be good for vodafone and EE.

[SS2.]

AshVX220 said:

Yes, I think that's what SS2 above may have alluded to, this phone may only be good for vodafone and EE.

It was