Any Google WiFi Experts About?
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paulrockliffe

Original Poster:

16,651 posts

258 months

Saturday 10th August 2019
quotequote all
I bought a pack of three and have been dicking about with them for 24 ours and not managed to get them working.

Last night I managed to set all three up in a mesh, but the two non-primary devices didn't get internet over ethernet when I moved them to their locations. I realised that they wouldn't work the way I had set them up, so I worked out a plan and ordered a Gigabit network switch to swap for my existing router. Then I set about ripping 5 years worth of obsolete kit out of my AV cupboard before connecting everything back up.

By the end of last night I'd lost the internet on everything and decided it was because I'd turned my modem off and removed the router which would normally tell the modem how to connect to my ADSL. This morning I connected the Google WiFi instead of the router, but couldn't get PPoE setup to provision the ADSL. So I set about putting the router back in to get the ADSL back up and while I was sorting that Amazon delivered the new switch for me. It turned out you can insert an RJwhatsit cable into a BT Operreach Modem the wrong way around and that if you put it in the right way the Google WiFi will provision it. Whoops!

Anyway, I've now got the primary Google WiFi device setup and everything on the network is back online, but no matter what I do I can't get the App to find the two secondary WiFi devices. I've tried hard resetting those multiple times, but they seem to complete that too quickly and never broadcast their own SSID.

Setup is ADSL Modem -> Google WiFi -> Network Switch -> 2 x Secondary WiFi devices.

I'm absolutely stumped now. Other than resetting the Primary device, which is working perfectly, I've no idea what to try next. I've tried plugging the secondaries in directly, tried using the WAN and LAN ports, tried not plugging ethernet in to see if they'll setup using WiFi direct or bluetooth. I've even tried following Google's instructions. Nothing.

HELP!!