TVR Parts Limited
Author
Discussion

crankinnz

Original Poster:

7 posts

99 months

Monday 12th August 2019
quotequote all
I am in New Zealand and have been trying to contact TVR parts in UK for a few weeks via their website and email but am getting no reply. I have sent about 10 messages. Does anyone know if they have gone out of business or what might be the issue. I was going to order some parts but had a question first and am reluctant to go ahead to ordering .
Cheers


ginkent

157 posts

111 months

Monday 12th August 2019
quotequote all
Have you phoned them ?

phazed

22,289 posts

221 months

Monday 12th August 2019
quotequote all
I emailed them a few times over a few days a couple of months ago and they never bothered replying.

I then phoned them and they answered straightaway!

They didn't have any excuse about answering emails although parts ordered arrived within a day or two .

Not really good enough in this day and age.

Englishman

2,249 posts

227 months

Monday 12th August 2019
quotequote all
Yes, I've given up emailing them about if parts are in stock, they have never answered an email. The phone works though, usually...

ianwayne

7,101 posts

285 months

Monday 12th August 2019
quotequote all
I've ordered stuff and actually been given a partial refund, twice, because the items I bought cost less to post than I was charged for. Very fair I think.

On the messaging front, ACT never answered my emails. But I got a prompt answer to a phone call and the item I wanted quickly sorted out!

N7GTX

8,199 posts

160 months

Monday 12th August 2019
quotequote all
Try one of the other main suppliers like Racetech or Powers. Always very happy to help. wink

I stopped using TVR Parts when they never said the parts I had ordered were not in stock. I was given a lecture by one of their people about how they were doing so much to keep the parts situation alive so we should all be grateful. I cancelled the order and have never used them since.

KelvinatorNZ

717 posts

87 months

Monday 12th August 2019
quotequote all
Guess I shouldn't hold out for a reply asking for clarification on a part that doesn't have a photo then....

motul1974

727 posts

156 months

Monday 12th August 2019
quotequote all
My experience; ACT useless with emails but great on phone, TVR PARTS ltd a bit hit and miss all round. They over charged me for postage several times, but they do refund. Sent parts back that didn't fit and took ages (4weeks +) to get a refund.


N7GTX

8,199 posts

160 months

Monday 12th August 2019
quotequote all
KelvinatorNZ said:
Guess I shouldn't hold out for a reply asking for clarification on a part that doesn't have a photo then....
Post your question here and someone will know the answer. wink

crankinnz

Original Poster:

7 posts

99 months

Tuesday 13th August 2019
quotequote all
Thanks for your input, guess I'll have to give a phone call a go when I can get the times to line up
Cheers

mk1fan

10,790 posts

242 months

Tuesday 13th August 2019
quotequote all
N7GTX said:
Post your question here and someone will know the answer. wink

ITVRI

198 posts

199 months

Tuesday 13th August 2019
quotequote all
Racetech are another option. I just used them to post parts to NZ.

crankinnz

Original Poster:

7 posts

99 months

Tuesday 13th August 2019
quotequote all
Cheers I i will post with a new subject

Steve_D

13,799 posts

275 months

Wednesday 14th August 2019
quotequote all
crankinnz said:
Cheers I i will post with a new subject
No, I think you were being asked what the part number was in case someone can find you a pic. or describe the part for you.

Steve

crankinnz

Original Poster:

7 posts

99 months

Wednesday 14th August 2019
quotequote all
Does anyone know if Heat shield under bonnet Part Number TVR S0039 have the same rectangle/ cross hatch  pattern as the original?

Cheers


N7GTX

8,199 posts

160 months

Wednesday 14th August 2019
quotequote all
Here's a pic of it at Powers Performance - it looks different to me?

http://www.powersperformance.co.uk/store/slug/heat...

And the pic from TVR Parts - looks the same?

https://tvr-parts.com/tvr-parts/part-details/tvr-s...


Someone will be along shortly with a definite yes or no.

Edited by N7GTX on Wednesday 14th August 10:42


Edited by N7GTX on Wednesday 14th August 10:44

Andy JB

1,320 posts

236 months

Wednesday 9th October 2019
quotequote all
IME beware what you order - they often catalogue things incorrectly and this can prove very expensive....... to my cost. I wont be using them again which is a shame as i've bought off them plenty enough....... ACT your friend

Oldred_V8S

3,753 posts

255 months

Wednesday 9th October 2019
quotequote all
ACT and Racetech have always been very good.

Sardonicus

19,230 posts

238 months

Wednesday 9th October 2019
quotequote all
If indeed this is the original OE item https://tvr-parts.com/tvr-parts/part-details/tvr-s... with that part number its identical (genuine) to my original and was over 20 years old , got to be hemmed though

Edited by Sardonicus on Wednesday 9th October 21:28