ARRGGGHHHH why isn't it connecting to the internet?

[GrizzlyBear]

Update: Thanks everyone, went through all the advice, and ignored my friends (just blamed the ISP and anything else was wasting time).

Anyway, started with the ipconfig advice below, uninstalling a few of the more recent updates (didn't change anything) , done a few more uninstalled a few bits of software that had been updated recently (no difference) /. So in a fit of moderate annoyance took all documents off the laptop onto the NAS and done a system restore...

it works again. So I am once again a happy bear. Best of all I didn't start shouting and throw the laptop across the room.

So a big thanks to all who posted as you saved me buying a new Laptop, cheers and have a great weekend:

---

My laptop (windows 10) has decided to stop connecting to the internet.

All the phones and tablets have no trouble connecting, so it is just one device causing annoyance.

Using the windows troubleshooting tells me to turn off the router thingy and the switch it back on again. That didn't change a thing.

I have tried using a cable rather than WiFi but that just tells me it is: "No Internet, secured"

Other than this the laptop is behaving normally. The only difference being if I try to connect, it tells me it cannot connect to the internet. But the WiFi symbol on the taskbar occasionally shows a small yellow triangle with an exclamation mark.

So help... Please...

Edited by GrizzlyBear on Sunday 18th August 13:38

[miniman]

Start... Run... CMD

ipconfig /release
ipconfig /flushdns
ipconfig /renew

See what happens after that.

[GrizzlyBear]

miniman said:

Start... Run... CMD

ipconfig /release
ipconfig /flushdns
ipconfig /renew

See what happens after that.

Thanks for your help.

Sadly, no change

[miniman]

Ok

Ipconfig /all

Post up the output here.

[HRL]

So it’s connected to your home network but not to the internet.

And you say all your other devices can get online on the WiFi?

Have you installed any recent Windows Update? If so, it might be worth running System Restore before you try anything else.

[Nimby]

GrizzlyBear said:

miniman said:

Start... Run... CMD

ipconfig /release
ipconfig /flushdns
ipconfig /renew

See what happens after that.

Thanks for your help.

Sadly, no change

It needs to be a "run as administrator" command prompt.

[GrizzlyBear]

Nimby said:

GrizzlyBear said:

miniman said:

Start... Run... CMD

ipconfig /release
ipconfig /flushdns
ipconfig /renew

See what happens after that.

Thanks for your help.

Sadly, no change

It needs to be a "run as administrator" command prompt.

OK. Silly question, but how do I run as an administrator?

It is only me that uses this laptop, so I have the only access.

[AlexC1981]

Right click on the Command Prompt icon and choose Run as administrator.

[GrizzlyBear]

HRL said:

So it’s connected to your home network but not to the internet.

And you say all your other devices can get online on the WiFi?

Have you installed any recent Windows Update? If so, it might be worth running System Restore before you try anything else.

I thought win10 auto updates, but nothing that needed a restart recently.

[GrizzlyBear]

Nimby said:

GrizzlyBear said:

miniman said:

Start... Run... CMD

ipconfig /release
ipconfig /flushdns
ipconfig /renew

See what happens after that.

Thanks for your help.

Sadly, no change

It needs to be a "run as administrator" command prompt.

Still no change.

After using the run (as an administrator), each adaptor is listed all with "Media disconnected"

[maccas99]

It could be a problem with the Wi-Fi adapter -

Right click Start Button > Device Manager
Under Network Adapters right click the Wireless Adapter and select "Uninstall Device"
Right Click on the Computer Name at the top and select "Scan for Hardware Changes"
It should then re-install the Wi-Fi adapter and hopefully get an IP Address

If not maybe the built in one is toast and get one of those USB Wi-Fi dongles from Amazon?

[technobob]

Tuesday was MS update day so you may need to reboot to do the update. Also try right clicking on the internet icon on the taskbar and see if it finds your router. If so select connect automatically and then connect. Failing that you will probably need to reinstall the driver.

[GrizzlyBear]

maccas99 said:

It could be a problem with the Wi-Fi adapter -

Right click Start Button > Device Manager
Under Network Adapters right click the Wireless Adapter and select "Uninstall Device"
Right Click on the Computer Name at the top and select "Scan for Hardware Changes"
It should then re-install the Wi-Fi adapter and hopefully get an IP Address

If not maybe the built in one is toast and get one of those USB Wi-Fi dongles from Amazon?

Thanks.

I have just tried this and is back as before.

So a USB WiFi gobble. Any ideas what I should look for? I don't stream much just a bit of internet really.

[HRL]

I’d still suggest a System Restore first.

I’ve seen Win 10 play silly buggers with WiFi adapters before. Certainly worth a shot before you go trying to replace hardware.

[underwhelmist]

Some laptops (Dell & HP in my experience) have a hardware switch to turn the wifi off. My experience is that the switch can sometimes be knocked accidentally to turn wifi off, so the adapter would show as "media disconnected" in ipconfig.

Have you got a wifi switch/button? Check it.