Lazy Dealers
Author
Discussion

S6 ROR

Original Poster:

1,590 posts

294 months

Monday 2nd September 2019
quotequote all
Looking through the classifieds of an evening as one does, i have seen a couple of cars that have taken my eye, as am thinking of changing. one a TVR and the other a Porsche.
Have had TVR’s for well over twenty years, so when i saw a nice Mk3 Tuscan, sent an email off to the well known and respected dealer, and nothing, waited a while sent another email stating that i was interested in the car. I did get a reply stating that he would get back to me. A week later, and ........nothing!!
Same with the Porsche, advert came on over the weekend, sent email straight in, and yes you guessed, nothing back.
These are £50K + priced cars. Considering that nothing seems to be moving on the classifieds, i am very surprised in the lack of interest shown by some main stream garages.
Anyone else had same experience?

Caddyshack

14,713 posts

235 months

Monday 2nd September 2019
quotequote all
Maybe pick up the phone to them.

It does annoy me when companies have a fancy website, pay for marketing and then the employee fails to respond.

Mandat

4,609 posts

267 months

Monday 2nd September 2019
quotequote all
It's been covered on here in various threads. Have a look at Mexman's "ask a question" thread in particular.

A buyer who is serious about a car will pick up the phone, or go and see it in person. The dealers will tell you that it is the lazy buyers who just send out e-mails.


S6 ROR

Original Poster:

1,590 posts

294 months

Monday 2nd September 2019
quotequote all
Mandat said:
It's been covered on here in various threads. Have a look at Mexman's "ask a question" thread in particular.

A buyer who is serious about a car will pick up the phone, or go and see it in person. The dealers will tell you that it is the lazy buyers who just send out e-mails.
Hear what you are saying, but both are some distance away, and have spent many a wasted trip in the past, despite being told the car is mint over the phone, prefer to get a few details before i pick up the phone.
If they are selling enough to adopt this attitude then fair enough, but they won’t be getting my business, and have cash waiting!
It just amazes me, that time and time again, that you have to chase chase chase!

Dave Hedgehog

16,300 posts

233 months

Monday 2nd September 2019
quotequote all
Mandat said:
It's been covered on here in various threads. Have a look at Mexman's "ask a question" thread in particular.

A buyer who is serious about a car will pick up the phone, or go and see it in person. The dealers will tell you that it is the lazy buyers who just send out e-mails.
there idiots then

i do everything via email, never ring

300bhp/ton

41,030 posts

219 months

Monday 2nd September 2019
quotequote all
Mandat said:
A buyer who is serious about a car will pick up the phone, or go and see it in person. The dealers will tell you that it is the lazy buyers who just send out e-mails.
That clearly isn't true or accurate. Just look at how many cars are sold via auction and particularly via eBay.

Strangegravy

69 posts

98 months

Monday 2nd September 2019
quotequote all
It’s 2019! Email is a valid and serious means of communication. You get facts and figures documented so there can be no debate later on.

Similar situation and finally found someone willing to communicate solely via email so they got my business! The two previous cars I asked about but no response are still for sale.

Plus, who answers their phone these days? If you’re not my mum, wife or kids then you go straight to voicemail!

Driver101

14,451 posts

150 months

Monday 2nd September 2019
quotequote all
Dave Hedgehog said:
Mandat said:
It's been covered on here in various threads. Have a look at Mexman's "ask a question" thread in particular.

A buyer who is serious about a car will pick up the phone, or go and see it in person. The dealers will tell you that it is the lazy buyers who just send out e-mails.
there idiots then

i do everything via email, never ring
I don't do everything by email, but I really do expect a dealer to respond by email if I enquire about.

If dealers work with the notion that people who contact them by email are timewasters must must be missing out on plenty of custom.

Driver101

14,451 posts

150 months

Monday 2nd September 2019
quotequote all
I don't get why there is such a big deal about emailing anyway?

Often when I call in about a car the dealer doesn't have the facts about the car to hand. A few times we've ended up with our wires crossed and wrong facts are given over the phone.

An email gives time to think and make sure there is a clear understanding.

Personally I think a lot of dealers intentionally don't want to say things in writing as you'll have some comeback on misleading information.

msport123

283 posts

180 months

Monday 2nd September 2019
quotequote all
Just out of interest OP, what did you say in your email?

Caddyshack

14,713 posts

235 months

Monday 2nd September 2019
quotequote all
A lot of dealers get a drunken email..."will you take 5 quid mate". plus the junk filters sometimes mean you do not get seen.

I love an email...send it Saturday and dealer gets it Monday when they are ready but you have to remember all the idiots that send emails that are almost impossible to decipher, junk email, spam etc.

"Hi m8, my bruh thinks your car is sic but way loads of dollar, wad u drop for cash?" Type stuff.

S6 ROR

Original Poster:

1,590 posts

294 months

Monday 2nd September 2019
quotequote all
msport123 said:
Just out of interest OP, what did you say in your email?
Hi ******, have just seen the Black Mk3 Tuscan on PH classifieds, and am possibly interested in this car.
Before asking any further questions etc, i do currently have a Tamora, that i have recently put up for sale on PH classifieds, and would be interested to know whether this would be something that you would be interested in taking in Part-Exchange? I don’t know whether you have brought the Tuscan or have it on sale or return.
Unfortunately, computers are not my strong point, so carn’t figure how to put a link up. But it is the 4.0L Factory Red Rose one in Halcyon Midas Pearl in the Tamora Listing.
Perhaps you could take a look, and let me have your thoughts.
Much Apprecciated.
Nigel Lewis
(S6 ROR on PH)

This was the first email, i then chased it, as didn’t receive a reply, he then did get back and say that he would look at some options and contact me. Still waiting!!
So, as another poster implied, this is clearly not a drunken email sent on a whim, but a very serious initial enquiry on a car that ticked a lot of my boxes.
I am a great believer in Fate, and to me, that is fate telling me the car is not for me!!

Mandat

4,609 posts

267 months

Monday 2nd September 2019
quotequote all
S6 ROR said:
Hi ******, have just seen the Black Mk3 Tuscan on PH classifieds, and am possibly interested in this car.
Before asking any further questions etc, i do currently have a Tamora, that i have recently put up for sale on PH classifieds, and would be interested to know whether this would be something that you would be interested in taking in Part-Exchange? I don’t know whether you have brought the Tuscan or have it on sale or return.
Unfortunately, computers are not my strong point, so carn’t figure how to put a link up. But it is the 4.0L Factory Red Rose one in Halcyon Midas Pearl in the Tamora Listing.
Perhaps you could take a look, and let me have your thoughts.
Much Apprecciated.
Nigel Lewis
(S6 ROR on PH)

This was the first email, i then chased it, as didn’t receive a reply, he then did get back and say that he would look at some options and contact me. Still waiting!!
So, as another poster implied, this is clearly not a drunken email sent on a whim, but a very serious initial enquiry on a car that ticked a lot of my boxes.
I am a great believer in Fate, and to me, that is fate telling me the car is not for me!!
rofl

In my view, and with all due respect, your e-mail says nothing about being a serious buyer. In your own words; "I am possibly interested in this car".

The rest of your e-mail is about trying to get the dealer to buy your Tamora, but you can't even give him a link to look at your advert.

No wonder the dealer can't be bothered.


Pothole

34,367 posts

311 months

Monday 2nd September 2019
quotequote all
S6 ROR said:
msport123 said:
Just out of interest OP, what did you say in your email?
Hi ******, have just seen the Black Mk3 Tuscan on PH classifieds, and am possibly interested in this car.
Before asking any further questions etc, i do currently have a Tamora, that i have recently put up for sale on PH classifieds, and would be interested to know whether this would be something that you would be interested in taking in Part-Exchange? I don’t know whether you have brought the Tuscan or have it on sale or return.
Unfortunately, computers are not my strong point, so carn’t figure how to put a link up. But it is the 4.0L Factory Red Rose one in Halcyon Midas Pearl in the Tamora Listing.
Perhaps you could take a look, and let me have your thoughts.
Much Apprecciated.
Nigel Lewis
(S6 ROR on PH)

This was the first email, i then chased it, as didn’t receive a reply, he then did get back and say that he would look at some options and contact me. Still waiting!!
So, as another poster implied, this is clearly not a drunken email sent on a whim, but a very serious initial enquiry on a car that ticked a lot of my boxes.
I am a great believer in Fate, and to me, that is fate telling me the car is not for me!!
Brought? Do you mean bought?

Caddyshack

14,713 posts

235 months

Monday 2nd September 2019
quotequote all
Seems a legit enquiry.

Don’t worry about the spelling and grammar police...we can’t all be perfect.

They should have responded to your enquiry imo.

Caddyshack

14,713 posts

235 months

Monday 2nd September 2019
quotequote all
I wasn’t suggesting your enquiry was drunken...I just meant they get a lot...see how simple posts / emails can be mis read?

C. Grimsley

1,381 posts

224 months

Monday 2nd September 2019
quotequote all
Reminds me of every Porsche dealer I have enquired about a car they have for sale.

Just gave up

Carl

Pothole

34,367 posts

311 months

Monday 2nd September 2019
quotequote all
Caddyshack said:
Seems a legit enquiry.

Don’t worry about the spelling and grammar police...we can’t all be perfect.

They should have responded to your enquiry imo.
I'm sure it's possible for us all to know the difference between two words which mean entirely different things...some might even call it laziness. Ironic, huh?

loskie

7,080 posts

149 months

Tuesday 3rd September 2019
quotequote all
Hats off to Sinclair vw bridge end then. Email enquiry Saturday answered with personal video within an hour. Filming a bit grainy. But ok.

Adam_W

1,098 posts

229 months

Tuesday 3rd September 2019
quotequote all
So in your email you state "Unfortunately, computers are not my strong point" yet wont pick up the phone to ask the simple question 'will you take my car as part ex?' madness.