Bellway Homes-unusual way to deal with customer complaint.

[BlackLabel]

Harsh or fair game?

https://www.liverpoolecho.co.uk/news/liverpool-new...


First time buyers make a complaint:





Builder responds......

Edited by BlackLabel on Tuesday 8th October 15:48

[Zetec-S]

Am I missing something, but in the original complaint they blanked out surnames, then showed them in the response letter?

[chow pan toon]

ish in the extreme.

[crankedup]

Lucky escape for the buyers and a warning to future customers regarding the ‘professionalism’ of the building company.
Purchase a new house built by a National Company, expect problems from day one it seems.

[cossy400]

Just another we have your money thanks very much now go away.

Typical of all the big house builders is it not.

[Watchman]

Apart from the fact that they might be out of pocket from solicitor fees (which is another of my irritations regarding the UK house purchasing process), it sounds as though they have side-stepped a landmine.

That said, crying on the side of the motorway and requiring someone to fetch her sounds overdramatic.

[ZOLLAR]

BlackLabel said:

Harsh or fair game?

https://www.liverpoolecho.co.uk/news/liverpool-new...


First time buyers makers a complaint:





Builder responds......

Mix from both sides really, "Gesture of Goodwill" is the new term for compensation.

There were issues there which could have been resolved and the whole thing could move forward however their grab for money seems to have landed on the desk of someone who perhaps wasn't in the best of moods and had the authority to cancel the contract.

[eldar]

I suspect there is a bit more to this...

[crankedup]

If only the Company had highlited the coal shaft on the ground plans, seems it was a significant feature that may affect many buyers decision making.

[red_slr]

From the outside looks harsh by Bellway, so I wonder if something has happened before this letter?
Knowing Huyton, I would not be shocked!

[psgcarey]

I would like to know how many other goodwill gestures this couple have applied for over the years.

Bellway correct to walk away from this lot.

[Pothole]

Seems a bit rich to use poor English all the way through the email while complaining about a simple spelling error. Did someone call them a waaaambulance?

[poo at Paul's]

anonymous said:

[redacted]

But what do you think these two are lying about?
The response says the money was refunded on 20th, (maybe crossed with complaint), there's no mention of the shaft details being sent, and just says would be dealt with on the conveyancing.
To overcharge £900 odd for laminate is laughable, just shows how they try it on. it is as 4 bed house so assuming the laminate is the downstairs, I can only be £1500 to start with!

I'd say they have had a lucky escape overall, they'd never have been happy with the place.

[Pothole]

poo at Paul's said:

I'd say they have had a lucky escape overall, they'd never have been happy with the place.

I doubt they will anywhere, they want it "perfect".

[Oakey]

https://www.mirror.co.uk/news/uk-news/first-time-b...

She said on social media she's "over the moon" she's not bound to them so why go to the papers?

[SpeckledJim]

I also wonder if the market has moved since agreeing the price and Bellway think they can get a bit more for it than previously agreed.

In general, I don't think there's anything wrong with sacking a customer if you think they're going to be a pain in the backside.

I'd never buy a new house though - everyone I know who has was treated abysmally in one way or another. Used car dealers deservedly get some stick, but some of the tricks pulled by the house-builders are scandalous. A friend had to produce his carbon copy of a sales agreement to demonstrate that the salesperson had doctored the figures after he'd signed it. House builder was completely un-phased to be shown the attempted fraud. Unbelievable.

[budgie smuggler]

Pothole said:

Seems a bit rich to use poor English all the way through the email while complaining about a simple spelling error. Did someone call them a waaaambulance?

Well there is no requirement to be good at English to purchase a house, but attention to detail is critical for solicitors so I don't see that as being rich really.

Also their complaint is not about the misspelling as such, rather that they pointed it out and it continued to be misspelled on subsequent documents.

[Sporky]

budgie smuggler said:

Well there is no requirement to be good at English to purchase a house, but attention to detail is critical for solicitors so I don't see that as being rich really.

Also their complaint is not about the misspelling as such, rather that they pointed it out and it continued to be misspelled on subsequent documents.

And that can cause all sorts of complications with money laundering checks.

When we bought out current house the solicitors put my wife down as Miss instead of Ms; as that didn't match her bank account the mortgage people rejected the application.

[Oakey]

Could they really not have rounded that deposit up to 11% either? 10.6%, really?

[wisbech]

Firing customers is often sensible. Looks like it was here.