Vodafone roaming data glitch
Discussion
Anyone else been hit by this?
https://www.bbc.co.uk/news/business-50039384
Got the absolute fright of my life yesterday - flew back from Gibraltar, rushed to see my dad who had just been rushed to hospital with a suspected stroke, came out from there and got texts saying that my spend was higher than usual. Went onto the Vodafone app and saw this.....
As you can imagine this was rather worrying - not least because it is accidentally possible to pick up a Moroccan network provider in Gib, I wondered if I had inadvertently turned off the EU Roaming switch and this had happened. On hold for two hours and no answer. The BBC reported this before Vodafone bothered to text me (although it was reported on Twitter last night - ok if you use Twitter I guess).
No harm done to me beyond two hours of my life I won't get back and a somewhat elevated heart rate, but I'd be pretty upset if I had been on holiday. It's not the loss of service, but the sheer fear! I guess I can laugh about it now.
Very poorly handled by Vodafone.
https://www.bbc.co.uk/news/business-50039384
Got the absolute fright of my life yesterday - flew back from Gibraltar, rushed to see my dad who had just been rushed to hospital with a suspected stroke, came out from there and got texts saying that my spend was higher than usual. Went onto the Vodafone app and saw this.....
As you can imagine this was rather worrying - not least because it is accidentally possible to pick up a Moroccan network provider in Gib, I wondered if I had inadvertently turned off the EU Roaming switch and this had happened. On hold for two hours and no answer. The BBC reported this before Vodafone bothered to text me (although it was reported on Twitter last night - ok if you use Twitter I guess).
No harm done to me beyond two hours of my life I won't get back and a somewhat elevated heart rate, but I'd be pretty upset if I had been on holiday. It's not the loss of service, but the sheer fear! I guess I can laugh about it now.
Very poorly handled by Vodafone.
Yes I got this too. Came back from Mallorca yesterday and immediately received a text message saying I had reached my £30 spend cap and my data services would now be suspended unless I used the app to increase the cap limit. 10mins later had another message telling me I had used 80% of my cap???
Thought this was odd as I'm not a big data user so checked my account to see that I had used just 670MB (10%)of my data allowance so far this month but a 80KB 'internet' event that had occurred at 04.20 in the morning had triggered a £20.81 charge (balance of the £30 cap).
Tried contacting VF and went on callback. Had a callback 1.5hrs later but no one was on the line.
Their account website went off line around 9pm too.
Absolutely appalling service from VF if their only recourse is to use Twitter.
Thought this was odd as I'm not a big data user so checked my account to see that I had used just 670MB (10%)of my data allowance so far this month but a 80KB 'internet' event that had occurred at 04.20 in the morning had triggered a £20.81 charge (balance of the £30 cap).
Tried contacting VF and went on callback. Had a callback 1.5hrs later but no one was on the line.
Their account website went off line around 9pm too.
Absolutely appalling service from VF if their only recourse is to use Twitter.
Thorodin said:
Me too. Arrived in Sicily and had a banner 'Welcome to Sicily. Service charges are free'. One hour later 'no service'. That lasted two weeks so was out of touch of family. Don't care who's fault it was - they can now shove it.
You too at least I know it wasn't just me... Spent a week in the canaries with no mobile data..and had to pay for WiFi . Vodaphone tried to blame it on my phone settings when I rang them to complain... w
kers JPJPJP said:
Just getting you warmed up for the post Brexit billing!
I’m waiting with bated breath for the reintroduction of roaming charges. It’ll be announced in the most patronising and dishonest language ever, something like “we are introducing roaming charges to improve service” or “enhance your customer experience”. I’ll come to appreciate it, I guess. I will be able to savour the bill while enjoying the single bottle of wine I’ll be allowed to bring back from France.
The good old days, eh?
Dog Star said:
JPJPJP said:
Just getting you warmed up for the post Brexit billing!
I’m waiting with bated breath for the reintroduction of roaming charges. It’ll be announced in the most patronising and dishonest language ever, something like “we are introducing roaming charges to improve service” or “enhance your customer experience”. I’ll come to appreciate it, I guess. I will be able to savour the bill while enjoying the single bottle of wine I’ll be allowed to bring back from France.
The good old days, eh?
Nor will you even be able to afford wine as the economy will have crashed to nothing and you will have to pay someone to take your house off you.
That is, of course, if you haven't died within weeks of us actually leaving through some illness that has been treatable for a hundred years (one assumes you are a Remain voter as if you were a Leave voter you'd likely be dead already. But as you wouldn't have been as good looking or erudite as Remain voters, that's a good thing for the gene pool).
We had this yesterday, partner's phone died in Puerto Banus and then she checked and saw that her bill was £1100.
Mine is also VF and was ok .... luckily. Spent nearly 2 hours on hold to "customer service" without any joy.
Was about to sit this morning and wait forever when I saw the article on news and then looked at Twitter
Been offered 20£ compensation ... I'm sure it cost others a lot more than that (we'll use if for a nice bottle vino)
Mine is also VF and was ok .... luckily. Spent nearly 2 hours on hold to "customer service" without any joy.
Was about to sit this morning and wait forever when I saw the article on news and then looked at Twitter
Been offered 20£ compensation ... I'm sure it cost others a lot more than that (we'll use if for a nice bottle vino)
arfur said:
We had this yesterday, partner's phone died in Puerto Banus and then she checked and saw that her bill was £1100.
Mine is also VF and was ok .... luckily. Spent nearly 2 hours on hold to "customer service" without any joy.
Was about to sit this morning and wait forever when I saw the article on news and then looked at Twitter
Been offered 20£ compensation ... I'm sure it cost others a lot more than that (we'll use if for a nice bottle vino)
I've not been offered anything yet - but I think that's pretty poor considering. Mine is also VF and was ok .... luckily. Spent nearly 2 hours on hold to "customer service" without any joy.
Was about to sit this morning and wait forever when I saw the article on news and then looked at Twitter
Been offered 20£ compensation ... I'm sure it cost others a lot more than that (we'll use if for a nice bottle vino)
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