Fraud - what would you do?

[CharlieH89]

My wife’s Ebay account has been hacked. Managed to order an item costing £300 and the order went through and despite calling eBay immediately, they said they would cancel it but they didn’t and it is on its way to a store to be collected.

I’ve started a chargeback on my CC but we know where the item is going which is 1 hour away.

Would you let the fraudster go and collect the item, go and collect it yourself or contact the company where it will be collected from?

[Algarve]

You've told them what's happening, if they don't think its worth solving it there is zero chance I'd be spending 3 hours and potentially getting in a fight to fix it for them.

[Jasandjules]

I would be delighted that they are spending less than my wife....

[Camelot1971]

Your bigger concern is someone hacking the account. Have you worked out why that happened? I also though you had to show ID with the original address to collect - I certainly have had to in the past.

[CharlieH89]

Jasandjules said:

I would be delighted that they are spending less than my wife....

Camelot1971 said:

Your bigger concern is someone hacking the account. Have you worked out why that happened? I also though you had to show ID with the original address to collect - I certainly have had to in the past.

She’s running a virus check on her laptop now but they also got into her Groupon account too.
I guess anyone could make a fake ID to get a parcel that is worth £300.
People hardly ever check addresses though when I have picked up clothes / items in the past.

Unsure wether to go the place, collect it and return it.
My credit card company are sending out paper work in regards to the chargeback so if I could intercept it before the fraudster I guess I could then return it to Currys.

[Rasta Pickles]

Whenever I perform any financial transactions online I use a dedicated laptop that boots Linux from a USB stick.

So I know I am clean everytime.

One time my banking login was playing silly buggers, didn't think much of it.

Got a call from my bank telling me >£2k had been lifted from my account. No way says I.

They refunded it instantly, I didn't even need to prove a thing.

My view: they use these "goodwill" gestures to offset against their profits, hence reducing their tax bill.

Cynical? Moi?

[Nickyboy]

Camelot1971 said:

Your bigger concern is someone hacking the account. Have you worked out why that happened? I also though you had to show ID with the original address to collect - I certainly have had to in the past.

Nope, as long as they have the collection code. Never been asked for ID or anything, only the collection code.

[Caddyshack]

One of my clients was silly this week, took an amazon call to say hit 1 if you did not just sign up to prime, she was put through to an amazon agent and they helped her install an app. 5 mins later 6.5 k went from her savings...the banks won’t repay as she helped them do it externally.

[kestral]

CharlieH89 said:

My wife’s Ebay account has been hacked. Managed to order an item costing £300 and the order went through and despite calling eBay immediately, they said they would cancel it but they didn’t and it is on its way to a store to be collected.

I’ve started a chargeback on my CC but we know where the item is going which is 1 hour away.

Would you let the fraudster go and collect the item, go and collect it yourself or contact the company where it will be collected from?

Contact the police and meet who ever picks it up.

[dreamcracker]

Camelot1971 said:

I also though you had to show ID with the original address to collect - I certainly have had to in the past.

I have never had to show any ID at ebay or Amazon collection points.
Just give the collection code from your phone text.

[Lonely]

kestral said:

Contact the police and meet who ever picks it up.

Good luck with that one!

[98elise]

Rasta Pickles said:

Whenever I perform any financial transactions online I use a dedicated laptop that boots Linux from a USB stick.

So I know I am clean everytime.

One time my banking login was playing silly buggers, didn't think much of it.

Got a call from my bank telling me >£2k had been lifted from my account. No way says I.

They refunded it instantly, I didn't even need to prove a thing.

My view: they use these "goodwill" gestures to offset against their profits, hence reducing their tax bill.

Cynical? Moi?

Thats like saying you would take a pay cut to avoid income tax.

Fraud ends up costing them and you money. Nobody benefits other than the person committing the fraud.

[NotBenny]

CharlieH89 said:

Camelot1971 said:

Your bigger concern is someone hacking the account. Have you worked out why that happened? I also though you had to show ID with the original address to collect - I certainly have had to in the past.

She’s running a virus check on her laptop now but they also got into her Groupon account too.

Let me guess, those two accounts have the same password?

[Torquey]

NotBenny said:

CharlieH89 said:

Camelot1971 said:

Your bigger concern is someone hacking the account. Have you worked out why that happened? I also though you had to show ID with the original address to collect - I certainly have had to in the past.

She’s running a virus check on her laptop now but they also got into her Groupon account too.

Let me guess, those two accounts have the same password?

And probably the same username?

Edited by Torquey on Wednesday 20th November 09:22

[eldar]

Rasta Pickles said:

Whenever I perform any financial transactions online I use a dedicated laptop that boots Linux from a USB stick.

So I know I am clean everytime.

One time my banking login was playing silly buggers, didn't think much of it.

Got a call from my bank telling me >£2k had been lifted from my account. No way says I.

They refunded it instantly, I didn't even need to prove a thing.

My view: they use these "goodwill" gestures to offset against their profits, hence reducing their tax bill.

Cynical? Moi?

Dial your paranoia up a notch, only ever boot the laptop up from a read only CD......

[CharlieH89]

Torquey said:

NotBenny said:

CharlieH89 said:

Camelot1971 said:

Your bigger concern is someone hacking the account. Have you worked out why that happened? I also though you had to show ID with the original address to collect - I certainly have had to in the past.

She’s running a virus check on her laptop now but they also got into her Groupon account too.

Let me guess, those two accounts have the same password?

And probably the same username?

Edited by Torquey on Wednesday 20th November 09:22

It’s email address on Groupon, username on eBay.

[Dave Hedgehog]

Rasta Pickles said:

Whenever I perform any financial transactions online I use a dedicated laptop that boots Linux from a USB stick.

So I know I am clean everytime.

One time my banking login was playing silly buggers, didn't think much of it.

Got a call from my bank telling me >£2k had been lifted from my account. No way says I.

They refunded it instantly, I didn't even need to prove a thing.

My view: they use these "goodwill" gestures to offset against their profits, hence reducing their tax bill.

Cynical? Moi?

If the bank knows they are at fault they will refund without question. I had my MBNA card disabled and online account hidden/deleted with no warning. A week later I had a new card and new account. I can only assume they got hacked and somebody maxed out my card.

There have been cases where banks resist paying out where they feel the customer is at fault for week security etc.

[hornmeister]

CharlieH89 said:

My wife’s Ebay account has been hacked. Managed to order an item costing £300 and the order went through and despite calling eBay immediately, they said they would cancel it but they didn’t and it is on its way to a store to be collected.

I’ve started a chargeback on my CC but we know where the item is going which is 1 hour away.

Would you let the fraudster go and collect the item, go and collect it yourself or contact the company where it will be collected from?

Assuming it's an Argos or somewhere else which will have security and not a corner shop. Contact the store where the delivery is happening, tell them the history, see they're interested in helping the police catch the person when they turn up to collect.

If they're not interested, let them get on with it. You'll get your cash back through the credit card. No point turning up in person.

[BrettMRC]

Rasta Pickles said:

Whenever I perform any financial transactions online I use a dedicated laptop that boots Linux from a USB stick.

So I know I am clean everytime.

One time my banking login was playing silly buggers, didn't think much of it.

Got a call from my bank telling me >£2k had been lifted from my account. No way says I.

They refunded it instantly, I didn't even need to prove a thing.

My view: they use these "goodwill" gestures to offset against their profits, hence reducing their tax bill.

Cynical? Moi?

The professional part of me wants to know what a fresh linux build is giving you beyond protection from some of the less capable malware families?

Bit trolley I know... but still...



To the OP: Online fraud is low physical risk to the fraudster, it will be a mule of some kind assigned to collect the parcel. Their link to the fraudster will be practically non-existant.

[anonymous-user]

I'd go collect it then hand it straight back for a refund.